Search results for "Kolli"
showing 10 items of 87 documents
Asiakasuskollisuuden muodostuminen jäsenyyteen perustuvien palvelujen kontekstissa : Case SatsElixia
2016
Tutkimuksen tavoitteena oli tutkia liikuntakeskus SatsElixian asiakkaiden kokeman arvon vaikutusta asiakastyytyväisyyteen. Lisäksi haluttiin selvittää tyytyväisyyden ja uskollisuuden välistä suhdetta testaamalla sitä koettujen vaihtokustannusten sekä vaihtoehtoisten palveluntarjoajien houkuttelevuuden mediaatiovaikutusten kautta. Vaikka aiempia tutkimuksia asiakkaiden kokemasta arvosta sekä tyytyväisyyden ja uskollisuuden välisestä suhteesta löytyi paljon, oli kuitenkin mielekästä tutkia käsitteiden välisiä suhteita juuri jäsenyyteen perustuvien palvelujen kontekstissa testaamalla niiden lujuutta vaihtokustannusten ja vaihtoehtoisten palveluntarjoajien mediaatiovaikutuksilla. Teoriaosuudess…
Persistent offenders and adolescence-limited offenders: Differences in life-courses.
2020
Background and Aims As our previous study indicated, almost half of juvenile delinquents continued offending in adulthood, while the rest ceased to do so. We compared these groups with each other and with non‐offenders in the life‐course use of alcohol, identity development and life situation. Methods Based on the Jyväskylä Longitudinal Study of Personality and Social Development, four groups were formed at age 42 for men and women: persistent, adolescence‐limited and adult‐onset offenders and non‐offenders. Longitudinal data (N = 369; 53% males) have been collected at ages 8, 14, 20, 27, 36, 42 and 50. Results Persistent offending, but not adolescence‐limited offending, was associated with…
Does the digitalization of retailing disrupt consumers’ attachment to retail places?
2022
This study breaks new ground in the marketing domain by extending the concept of place attachment to the study of the online retail environment. We provide empirical evidence that consumers can establish strong attachments not only with traditional offline places but also with online retail stores. Moreover, we assessed how distinct dimensions of the place affect the formation of consumers’ attachment and their behavioral loyalty. Our findings show that while consumers who feel a strong sense of attachment toward the place engage in spreading positive word-of-mouth regardless of the environment, their attachment to the store does not prevent them from switching to another provider, especial…
Young People and the Dark Side of Social Media: Possible Threats to National Security
2020
Social media is increasingly becoming a forum for criminality, misuse, and hate speech, as there are no filters or other controlling mechanisms to filter user-generated content.Furthermore, disinformation and propaganda are becoming more sophisticated and harder to track. Hence, this dark side of social media can pose a viable threat to national security. Future generations will be born into an environment of polluted and polarised online information networks. Consequently, young people, many of whom use social media on a daily basis, will have to find ways to survive in these circumstances,often without the help, knowledge, or experience of earlier generations. Thus, young people are at ri…
How emotions are considered crucial on an omnichannel banking environment in gaining customer loyalty
2018
Emotions have been studied in a marketing context for years. However, the rapid change of digital channels and customers’ omnichannel behavior emphasize the need to further investigate how emotions are considered to play role in customer satisfaction and through that to customer loyalty. Purpose of this chapter is to study emotions in omnichannel environment, and their contribution to customer loyalty, especially in the context of retail banking. peerReviewed
How value and trust influence loyalty in wireless telecommunications industry
2012
Despite making significant investments in enhancing the customer service experience, long-term customer loyalty remains an elusive dream for many service providers. Particularly in the telecommunications industry, switching providers even from within continuous contract relationships is easy and companies struggle to retain their customers. Trust and value are considered cornerstones of long-term relationships, so it is perhaps surprising that previous research on how relationship age and usage level actually affect value, trust and loyalty is inconclusive. The current research is set in the telecommunications services field and draws on a large-scale survey undertaken in Finland. The findi…
Customer perceived value, satisfaction, and loyalty: the role of willingness to share information
2016
This study proposes and tests an integrative model to examine the relationships among customers’ willingness to share information, satisfaction, perceived value, and loyalty in a retailing context. This study extends research on customers’ willingness to share information from trust and privacy concerns toward key outcome measures such as perceived value, customer satisfaction, and loyalty, and is thus among the first to model customers’ willingness to share information with companies in robust theoretical retailing frameworks. The proposed relationships were tested using data from two retailing contexts – groceries (N = 429) and do-it-yourself (DIY) (N = 895). Findings from the two samples…
Tilan väkeä ja naapureita : varhaismodernin maaseutuyhteisön sosiaalinen kenttä ja kontaktinmuodostus Vuorimäen tilalla 1807-1883
2011
Tutkimuksen aiheena on maaseutuyhteisön sosiaalinen kenttä ja kontaktinmuodostus, jota tutkin kummi-, avioliitto- ja palkolliskontaktien kautta. Tutkimuskohteena on keskisuomalainen Vuorimäen tila vuosina 1807–1883. Tutkimuksessa käytän yhteisöelämänkerrallista tutkimusotetta, jonka avulla saadaan koottua pienistä yksittäisiä ihmisiä käsittelevistä tiedon rippeistä laaja kuva koko yhteisöstä ja sen rakenteista ja mentaliteeteista. Tärkeä tutkimusmetodi on ollut myös sosiaalisten kenttien luominen, jossa olen soveltanut Juhani U.E. Lehtosen avioliittokenttä mallia ja kartallistamista. Keskeisinä lähteinä käytän rippi- ja historiakirjoja, joiden avulla olen selvittänyt tilan asukkaiden avioli…
Salaviinarinkien toimintaympäristöt Helsingissä 1770-1787
2017
Tutkielma käsittelee salaviinarinkien toimintaympäristöjä vuosien 1770–1787 Helsingissä. Aikakautta määritti Kustaa III:n ailahtelevainen alkoholipolitiikka (1772–1787), jonka vuoksi arkinen viinanpoltto muuttui laittomaksi toiminnaksi. Samalla kriminalisoitiin muun muassa laittomasti poltetun viinan hallussapito ja myynti. Lisäksi alkoholinkäyttöä rajoittivat vanhemmat lait, jotka tähtäsivät ylenjuonnin aiheuttamien järjestyshäiriöiden siistimiseen pois julkisesta tilasta. Varhaismodernilla ajalla alkoholin käyttö oli runsasta ja kuului kiinteänä osana arkeen sekä juhlaan. Lainsäädännön ristiriita tapakulttuurin kanssa muodosti julkisten salaisuuksien kulttuurin, jossa rikollista toimintaa…
Understanding moderating effects in increasing share-of-wallet and word-of-mouth : A case study of Lidl grocery retailer
2018
This study examines how five moderating variables (the length of the customer relationship, following a company in print media and on social media, remembering online advertisements, and the customer’s age) affect the relationships between perceived value and loyalty and satisfaction and loyalty in the grocery retailing sector. A series of hypotheses were developed and tested with a sample of 2,072 discount retailer customers in Finland. The results support all the direct effects hypotheses and show that perceived value and satisfaction both have a positive effect on loyalty, measured as a share of wallet and word of mouth and that the effect of perceived value tends to be stronger in the s…