Search results for "Mediation."

Analyzing Mediators of the Customer Satisfaction - Loyalty Relation in Internet Retailing

2014

This study explores the customer satisfaction – loyalty relation in the context of online shopping by introducing various mediators, such as trust, attitude, hedonic value, and utilitarian value. For data collection, we used an online consumer survey in relation to Internet retailing. In this paper we found empirical evidence that loyalty and satisfaction have a reciprocal relationship, but that mediators exist between satisfaction and loyalty. The findings of this study have consequences for customer relationship management, particularly in terms of retention, of the satisfied consumers in an e-shopping environment.

A case study : teaching conflict awareness in a Finnish lower secondary school

2018

TIIVISTELMÄ Salminen, Tanja. 2018. Tapaustutkimus: Konfliktitietoisuuden ja sovittelun opettaminen suomalaisessa yläkoulussa. Pro-Gradu -tutkielma. Jyväskylän yliopisto. Opettajankoulutuslaitos. 89 sivua. HundrED on suomalainen koulutusalan voittoa tavoittelematon järjestö, jonka tarkoituksena on etsiä ja jakaa tulevaisuuden koulutusinnovaatioita ja pyrkiä muuttamaan maailmaa koulutusta muuttamalla. Crisis Management Initiative (CMI) laati yhdessä HundrEDin kanssa materiaalipaketin, jonka erilaisten harjoitusten avulla yläkouluissa ja lukioissa voidaan opettaa konfliktinratkaisuja sovittelutaitoja. Kokeilun tavoitteena on edistää neutraalia ja faktoihin keskittyvää keskustelua ja tutkia syi…

El sitio de Max Aub en el campo literario: la ubicación de un clásico

2014

En el campo literario, la acción conjunta de determinadas instancias de mediación y de consagración puede favorecer la ocupación de un lugar privilegiado y, por consiguiente, posibilita que se logre una posición de relieve en el sistema de producción y circulación de bienes simbólicos, en virtud de la jerarquía que va del reconocimiento a la exclusión. Así, el legado de Max Aub, hoy considerado un clásico contemporáneo, se aborda aquí con el fin de explicar cómo una obra se sitúa en el canon más allá de la desaparición de su autor, qué puede condicionar su variabilidad y qué instancias la amparan, interaccionan a su favor y la legitiman en el campo literario.

La ri-mediazione digitale e la dissolvenza dell’io nel Photojournal di Annie Ernaux

2019

Scopo del contributo è l’analisi del Photojournal, un dispositivo fototestuale autobiografico che Annie Ernaux compone come premessa al volume delle sue opere, Écrire la vie (Gallimard, 2011). La sezione biografica del volume diventa una premessa autobiografica, dove l’autrice compone 70 foto e 100 brani dei suoi diari per spiegare le ragioni della sua scrittura. Le foto illustrano la realtà materiale e i diari esprimono la realtà soggettiva: le due condizioni che hanno permesso la scrittura delle opere dell’autrice. L’analisi della composizione fototestuale ha messo in rilievo due effetti di profondità: il palinsesto e il collage. Attraverso le sovrapposizioni degli strati dei documenti ri…

The Ability of Water Hyacinth (Eichhornia crasipes Mart.) and Water Lettuce (Pistia stratiotes Linn.) for Reducing Pollutants in Batik Wastewater

2021

Batik produced by craftsmen is categorized as a small and medium industry. The problem of Batik production is less attention to the environment because the craftsmen lived in the middle of a residential area that has inexperience. One of less attention to the environment is no treatment of wastewater that reaches up to 95 % (61.9 L each cloth). Thus it polluted the river. This research aimed to treat the wastewater of Batik production by using phytoremediation. In this study, phytoremediation was carried out in three tanks in series using Eichhornia crassipes and Pistia stratiotes which are abundant in Indonesia. The treated wastewater was evaluated for its ammonia and chromium (Cr). The re…

Mediation for resolving family disputes

2016

Nowadays the understanding of the institute of marriage and its importance in the society has changed. Marriage is no longer assumed to be a commitment for a lifetime. As the principle of equality has replaced hierarchy as the guiding principle of family law it gave more grounds for family disputes and it became socially acceptable to leave marriages that are intolerable or merely unfulfilling. The aim of this article is to suggest an alternative dispute resolution method-mediation as a worthy option for resolving family conflicts.

Bridges between people: nonverbal mediation in an intercultural perspective and training proposals

2019

Starting from the meaning of terms prejudices and mediation, the paper will deal with the theme of “intercultural mediation”, discussing aspects that characterize it, focusing on the non-verbal and creative elements. It will than reflect upon the necessary professional skills and on possible trainings through the body-artistic language (focusing on dance-movement therapy methodology), drawing inspiration from training experiences with professionals who face emergency situations within very complex social contexts. Italy receives 89% of the unaccompanied foreign minors arriving in Europe. However, Italy does not have adequate laws in place to initiate life projects and social inclusion which…

3D MICROSIZED PROTEIN AMYLOID PARTICULATES AS EFFECTIVE BIOADSORBERS FOR Pb2+ IONS

The production of new cost-effective biocompatible sorbent sustainable materials, with natural origins, able to remove heavy metals from water resources is nowadays highly desirable in order to reduce pollution and increase clean water availability. In this context, self-assembled protein materials with highly ordered amyloid structures, stabilised by H-bonds, seems to have a great potential as natural platform for a broader development of highly-tunable structures. By suitably varying solution conditions it is possible to tune aggregate size, surface area and morphologies as well as their physicochemical (hydrophobicity, hydrophilicity, swelling/deswelling properties) and mechanical proper…

Towards a sustainable leader-follower relationship: constructive dissensus, organizational virtuousness and happiness at work (haw)

2020

This paper examines how leaders and followers can interact positively under complex and bounded conditions. For this purpose, this paper conceptualizes and measures the concept of constructive dissensus. Constructive dissensus relates to a mutual understanding leading to a situation of coregulation. In addition, the relationship between constructive dissensus and happiness at work is examined on the basis of affective events theory. Furthermore, the mediating role of organizational virtuousness is assessed. Through structural equation modeling, a multilevel analysis was performed. Data from 130 bank branches and 606 employees were gathered. The results reveal a direct effect of constructive…

The pleasure evoked by sad music is mediated by feelings of being moved

2017

Why do we enjoy listening to music that makes us sad? This question has puzzled music psychologists for decades, but the paradox of “pleasurable sadness” remains to be solved. Recent findings from a study investigating the enjoyment of sad films suggest that the positive relationship between felt sadness and enjoyment might be explained by feelings of being moved (Hanich et al., 2014). The aim of the present study was to investigate whether feelings of being moved also mediated the enjoyment of sad music. In Experiment 1, 308 participants listened to five sad music excerpts and rated their liking and felt emotions. A multilevel mediation analysis revealed that the initial positive relations…