Search results for "Mobile payment"
showing 10 items of 34 documents
Consumer engagement and behavioral intention toward continuous use of innovative mobile banking applications - A case study of Finland
2016
This study tests the effects of users’ self-congruence and personal innovativeness on consumer engagement in the context of mobile banking (m-banking) and mobile payment (m-payment) applications. In addition, it examines the effects of engagement and perceived risk on continuous usage intention. We test our hypotheses with two convenience samples of users of m-banking and m-payment applications (total N=1516) using partial least squares structural equation modeling. The results show that a) selfcongruence positively influences all three types of consumer engagement, b) personal innovativeness has a small effect on cognitive processing and affection, c) affection and activation have a positi…
Customers' perceived risk and trust in using mobile money services-an empirical study of Ghana
2019
Copyright © 2019, IGI Global. Although mobile money (MM) has been explored in the existing literature, the roles of trust and risk in MM use have received little attention from researchers. Furthermore, many of the existing studies have treated these constructs as unidimensional. The extant literature also shows that perceived risk has received little attention from researchers who have conducted studies on MM. Thus, the objective of this study is to examine the roles of trust and perceived risk in customers' intent to adopt MM services in Ghana. Both trust and perceived risk were broken down into various dimensions. The study involved 671 respondents who were selected via an intercept appr…
A Latent Class Analysis of Spanish Travelers’ Mobile Internet Usage in Travel Planning and Execution
2014
A study of 476 Spanish travelers found mixed interest and use for the many travel-related mobile internet services that are involved in planning and executing a trip. The findings indicate that these Spanish respondents can be classified into four segments based on the timing of using mobile apps for over a dozen activities involved in travel planning and execution: Savvies, Planners, Opportunists, and Low-techs. Each segment exhibits distinct patterns of mobile internet services usage. Savvies tend to be heavy mobile device users both before and during their trip, while Planners make heavy use of mobile devices in advance of but not during their trip. The Opportunists show a pattern oppos…
Mobile Electronic Commerce: Emerging Issues
2000
There are many definitions for Mobile Electronic Commerce (M-Commerce). We define M-Commerce as any type of transaction of an economic value having at least at one end a mobile terminal and thus using the mobile telecommunications network. The Wireless Application Protocol (WAP) plays an important role in m-commerce by optimizing Internet standards for the constraints of the wireless environment and thus bridging the gap between Internet and mobile world. Mobile Network Operators can play a major role in m-commerce by being strategically positioned between customers and content/service providers. In this paper we investigate the roles the operator can play in m-commerce and discuss respecti…
Factors influencing the adoption postponement of mobile payment services in the hospitality sector during a pandemic
2021
Abstract In the post-COVID-19 era, the hospitality sector may witness a wider use of mobile payment services (MPS) not requiring physical contact. But consumers may postpone adoption of MPS in wait for a more attractive iteration. Given consumers' reluctance to adapt to such services, an investigation into MPS adoption postponement and the factors contributing to it is thus needed. Our research model extends the innovation resistance theory by including two behavioral measures (privacy concerns and visibility) and examining how security concerns moderate the associations between them. We analyzed data from 308 respondents who had previously purchased accommodation and transportation service…
How is the use of mobile money services transforming lives in Ghana?
2018
Mobile money (MM) is considered a revolutionary phenomenon in the developing world and relies on basic mobile handsets capable of voice and SMS or text. This chapter assesses the potential of mobile phones as a delivery mechanism for financial services in Ghana. Based on the sample of 595 responses collected during the months of September and October, 2016, we investigated various consequences that influence the consumer decision-making process and continuous usage within the mainstream MM or micro-financial services. In total, six hypotheses were developed and tested. The results provided support for all the hypotheses. The key takeaway from this chapter is that MM service agent credibilit…
Dalla traditio pecuniae ai pagamenti digitali
2018
La monografia “Dalla traditio pecuniae ai pagamenti digitali” indaga le tensioni evolutive che – vuoi per la digitalizzazione degli strumenti di circolazione dei capitali, vuoi per i recenti interventi normativi in tema di pagamento con moneta non contante e, in particolare, la disciplina europea dei servizi e delle operazioni di pagamento di cui alla direttiva UE 2015/2366 e la normativa interna di attuazione – agitano la materia delle obbligazioni pecuniarie. Dalla messa a sistema di queste regole il volume mira a verificare l’emersione di un nuovo paradigma dell’«adempimento (necessariamente) intermediato» dell’obbligazione pecuniaria, retto da principi e logiche autonome rispetto al mod…
How perceived value drives the use of mobile financial services apps
2019
Mobile information services have revolutionized business models and service delivery methods by facilitating consumer access to information and order placement via mobile apps. In developed markets, mobile banking (m-banking) and mobile payment (m-payment) applications have replaced text-based mobile services. However, extant research has not addressed these mobile financial services apps (MFSAs) adequately from the perspective of consumer behavior. Thus, the present study developed and tested a series of hypotheses related to the antecedents of perceived value of MFSA use; it also examined how such use affects the development of customers’ overall relationships with banks. Our hypotheses w…
The Use of Mobile Payment Systems in Post-COVID-19 Economic Recovery : Primary Research on an Emerging Market for Experience Goods
2021
This study investigated whether mobile payment services could drive post-COVID-19 pandemic recovery in the ‘experience goods’ sector (e.g., tourism) utilising Bandura’s self-efficacy or social cognitive theory. It explored the factors influencing the intention to continue using mobile payment services and the intention to recommend these to others. An empirical survey was conducted to assess the study variables, and the data obtained therefrom were analysed using the industry-standard Cross-Industry Standard Process for Data Mining method. The study results suggest that personal innovativeness and perceived trust influence consumers’ intention to continue using mobil…
Advances in mobile financial services: a review of the literature and future research directions
2022
PurposeUsing the theory, construct, method, moderator (TCMM) format, this framework-based review critically analyses the mobile financial services (MFSs) field through a detailed synthesis and analysis of a sample of mainstream empirical research published in various scientific journals within the period 2009–2020.Design/methodology/approachThe authors followed a three-step structured approach suggested by Webster and Watson (2002) to search for the literature to synthesise the global perspectives on MFSs and their associated applications and systems. The literature research resulted in the identification of 115 most relevant articles.FindingsThe authors identified three major categories or…