Search results for "Ovide"

showing 10 items of 308 documents

Scritti in onore di Pellegrino Capaldo

2014

La qualità dei servizi è stata riconosciuta come un rilevante aspetto caratterizzante la performance dell’azienda pubblica, analogamente alla capacità di operare secondo criteri di efficienza e nel rispetto dei vincoli di bilancio. Sebbene sia possibile riscontrare alcuni significativi casi di adozione di politiche di customer satisfaction nelle amministrazioni pubbliche italiane, a tutt’oggi il tema presenta significative criticità, specialmente in ordine agli aspetti metodologici e agli strumenti operativi che consentano di integrare dette politiche nel sistema di programmazione e controllo delle aziende che erogano tali servizi. Il presente lavoro adotta una diversa prospettiva di analis…

Settore SECS-P/07 - Economia AziendaleQuality in delivering public services has been recognised as a major issue challenging performance in the public sector as well as the ability to operate effectively and within budget constraints. Empirical findings shown by the literature demonstrate that concrete efforts have been produced towards the evaluation and improvement of satisfaction levels of citizens and other Public Administration’s ‘customers’. However still today this issue portrays many unresolved criticalities particularly concerning the methodological approaches and operative tools to adopt in order to integrate ‘customer satisfaction’ programs with the wider organisational control system in each public administration. This paper adopts a non-conventional view of the ‘customer satisfaction’ concept. This is currently meant as a matter of social reporting or even statistical analysis based on the users’ perceptions on the level of provided services by a given (front office) unit in the public sector. Here an inter-institutional perspective is adopted with a view to map the overall value chain leading to the final product delivered to citizens or the community. Inside this chain tracking the underlying administrative products delivered by back-office units to their ‘internal clients’ in the public administration is recommended as a fundamental step to understand how to improve performance in satisfying citizens’ needs. This should also require a proper link between the administrative units’ goals and performance measures to the desired efficiency and effectiveness of processes leading to the attainment of administrative products providing the basis of the final services delivered to the private sector. Based on first empirical findings from field analysis in the Italian context the paper aims to outline an approach which could assist both politicians and managers to better assess and improve performance according to a customer satisfaction perspective.
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Information providers e information sharing mechanisms nel mercato creditizio italiano.

2015

Il presente lavoro esamina i principali casi aziendali di information providers e sistemi di information sharing operanti nel mercato creditizio italiano, con una prospettiva di analisi prettamente economico-aziendale. Sono analizzati i modelli di business dei primi 5 operatori italiani: Cerved, Crif, Infocamere, Experian, Euler Hermes Siac. Sarà, inoltre, preso in esame il sistema di condivisione di informazioni di natura pubblica, gestito dalla Banca d’Italia, che ha un ruolo di rilievo nel sistema creditizio italiano. Quello che emerge dall’analisi è un quadro molto variegato dei sistemi di informazione creditizia operanti in Italia in quanto, accanto al tradizionale business dell’inform…

Settore SECS-P/11 - Economia Degli Intermediari Finanziaricredit reporting lending information sharing information providers relationship banking transaction banking.
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Donne migranti e normalizzazione della violenza

2020

Il saggio, a partire dalla ricerca PROVIDE, si propone investigare alcune delle ragioni che rendono la violenza prossimale contro le donne migranti sopportabile per le stesse vittime anche quando le medesime consapevoli delle conseguenze che la violenza subita ha e avrà sulla propria salute sessuale. La ricerca empirica condotta riprende alcuni stralci delle interviste condotte a 78 professionisti che operano negli SPRAR della Sicilia occidentale, per comprendere, attraverso la loro testimonianza, che cosa rende accettabile e sopportabile la violenza di prossimità nella percezione delle stesse vittime, e che cosa la naturalizzi all’interno di determinati contesti fino al punto di mistificar…

Settore SPS/07 - Sociologia GeneraleOperatori dell'accoglienza ricerca PROVIDE migrazioni violenza di prossimità resistenza mistificazione
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'Uber Economy': Employee, Self-Employed or a Need of a Special Employment Regulation?

2015

The Digital era has changed industrial relationships dramatically. This has caused a considerable legal uncertainty about which rules apply to cyberspace. Technology is transforming business organization in a way that makes employees -- as subordinate work -- less necessary. A new type of companies "on demand economy" "sharing economy" -- dedicated to connecting customers directly with individual service providers are emerging. Thus, these companies develop their core business completely through workers classified as self-employed. In this context, employment law is facing its greatest challenge, dealing with a very different reality compared to the one existing when it was created. This pa…

Sharing economyCore businessEconomyLabour lawBusinessDigital economyService providerCyberspaceSelf-employmentEmployment contractSSRN Electronic Journal
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A privacy-aware framework for decentralized online social networks

2015

Online social networks based on a single service provider suffer several drawbacks, first of all the privacy issues arising from the delegation of user data to a single entity. Distributed online social networks (DOSN) have been recently proposed as an alternative solution allowing users to keep control of their private data. However, the lack of a centralized entity introduces new problems, like the need of defining proper privacy policies for data access and of guaranteeing the availability of user's data when the user disconnects from the social network. This paper introduces a privacy-aware support for DOSN enabling users to define a set of privacy policies which describe who is entitle…

Social networkDelegationbusiness.industryComputer sciencePrivacy policymedia_common.quotation_subjectControl (management)Computer Science (all)Service providerComputer securitycomputer.software_genreTheoretical Computer ScienceSet (abstract data type)Data availabilityData accessPrivacyDecentralized online social network Privacy Data availabilityDecentralized online social networkbusinesscomputermedia_common
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Customer-related social stressors and service providers' affective reactions

2012

Summary Previous research has shown that customer-related social stressors (CSS) have negative effects on service providers' long-term well-being. Little is known, however, about short-term and mid-term affective stress reactions and reciprocal effects between service providers' affect and CSS. The aim of this study was to expand extant research (i) by analyzing service providers' short-term (across a day) and mid-term (across 2 weeks) affective reactions to perceived CSS; (ii) by analyzing intraindividual as well as interindividual effects; and (iii) by investigating reciprocal effects of affective reactions and CSS that may eventually lead to psychosocial cycles. Our study employed a diar…

Social stressOrganizational Behavior and Human Resource ManagementPanel designSociology and Political ScienceSample (statistics)Service providerAffect (psychology)Extant taxonotorhinolaryngologic diseasesPublic servicePsychologyPsychosocialGeneral PsychologyApplied PsychologyClinical psychologyJournal of Organizational Behavior
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Customer-Related Social Stressors

2015

Abstract. The purpose of this study was to replicate the dimensions of the customer-related social stressors (CSS) concept across service jobs, to investigate their consequences for service providers’ well-being, and to examine emotional dissonance as mediator. Data of 20 studies comprising of different service jobs (N = 4,199) were integrated into a single data set and meta-analyzed. Confirmatory factor analyses and explorative principal component analysis confirmed four CSS scales: disproportionate expectations, verbal aggression, ambiguous expectations, disliked customers. These CSS scales were associated with burnout and job satisfaction. Most of the effects were partially mediated by …

Social stressOrganizational Behavior and Human Resource ManagementWell-beingApplied psychologyCognitive dissonanceJob satisfactionVerbal aggressionBurnoutService providerPsychologySocial psychologyApplied PsychologyJournal of Personnel Psychology
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La social-démocratie privatisée

1999

Versión francesa del artículo "La socialdemocracia privatizada", publicado en "Le monde diplomatique" en su edición española, en julio-agosto de 1999 [En: Vidal-Beneyto, José (julio y agosto de 1999). "La socialdemocracia privatizada". Le Monde Diplomatique edición española, n° 45-46, pp. 1 y 6.]

SocialismoVidal-Beneyto JoséCapitalismoSocialdemocracia privatizadaManifiesto neoliberalRadicalismosPolíticaPensamiento liberalEUROPAPerspectiva críticaPublicaciones: Obra periodística: Columnas y artículos de opiniónIzquierdaDerechaGlobalizaciónCrisis económicaDemocraciaEstado-providenciaConcentración de la riquezaComunismoSocialismo democráticoConsensoBlairSchröderSistemaSocialdemocraciaTercera Vía
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La socialdemocracia privatizada

1999

Se trata de la versión española y publicada del artículo "La social-démocratie privatisée", publicado en francés en "Le monde diplomatique" en julio de 1999.

SocialismoVidal-Beneyto JoséCapitalismoSocialdemocracia privatizadaManifiesto neoliberalRadicalismosPolíticaPensamiento liberalEUROPAPerspectiva críticaPublicaciones: Obra periodística: Columnas y artículos de opiniónIzquierdaDerechaGlobalizaciónCrisis económicaDemocraciaEstado-providenciaConcentración de la riquezaliberalismo cívicoComunismoSocialismo democráticoConsensoBlairSchröderSistemaSocialdemocraciaTercera Vía
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The public sector's roles in the sharing economy and the implications for public values

2019

Abstract Motivated by the growing significance of the sharing economy, we discuss the roles the public sector may play within the sharing economy and the corresponding implications for public values. The sharing economy represents a transformative agent for the public sector within the current landscape of digital transformation. While the public sector has so far acted mainly as a regulatory body in the sharing economy, we here discuss implications for other roles the public sector may take on, including the roles of customer, service provider, and platform provider. Framed within the context of the public value ideals (professional, efficiency, service, and engagement), we examine the opp…

Sociology and Political SciencePublic economicsbusiness.industrymedia_common.quotation_subject05 social sciencesPublic sectorDigital transformationContext (language use)Library and Information SciencesService provider0506 political scienceTransformative learningSharing economyService (economics)050602 political science & public administrationPublic value0509 other social sciences050904 information & library sciencesbusinessLawmedia_commonGovernment Information Quarterly
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