Search results for "Performance Measurement"
showing 10 items of 83 documents
Balance with logic-measuring the performance and sustainable development efforts of an NPO in rural Ethiopia.
2021
The analysis of performance of Not-for-profit organisations (NPOs) is difficult because there are several objectives and perspectives to NPO performance and accountability, especially if considered sustainably and in long term. This suggests that performance analysis and measurement of NPOs might also involve multiple perspectives, such as in Balanced Scorecard (BSC) or in the Logical Framework (LF) models. This article is a case study of analysing the sustainable development and performance of an NPO in rural Ethiopia. We propose the Logic Balanced Scorecard (LBSC) model that combines elements of BSC and LF. This proposal was preliminarily used and tested in a five-year interventionist acc…
Using dynamic performance management to deal with behavioral distortions associated with school performance measurement systems
2020
Navigating efficiency and effectiveness relationships across local government services: Another step toward strategic resource management
2013
A major part of maintaining a well-managed performance measurement system in local government is providing the infrastructure for performance management. The problem is that local officials often struggle with moving from adopting performance measures to actually using them for improving services and for making resource allocation decisions. This article responds to this struggle by presenting information on the relationships between efficiency and effectiveness measures across six local government service areas, with the goal of providing guidance on using performance measures to support strategic resource management. Our research suggests that stronger correlations exist between efficienc…
Handling stakeholder uncertain judgments in strategic transport service analyses
2013
Abstract The quality level of services has to be constantly controlled, especially under conditions of competition increasing and limited resources. However, considering that service performance analyses are based on stakeholders' judgments, they can be characterized by possible uncertainties related to incompleteness for partial ignorance, imprecision for subjectivity and even vagueness. Therefore, under these conditions, unreliable results can be obtained by widely used service analysis methodologies. In the present paper, a methodology based on a recent extension of the SERVQUAL model, and that uses in combined manner the fuzzy set theory and the analytic hierarchy process method is prop…
Innovative public governance through cloud computing
2014
Purpose – The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach – We followed a multidisciplinary perspective (social, be…
Designing Performance Management Systems in Academic Institutions: a Dynamic Performance Management View
2013
This paper illustrates how to design and implement performance management systems in universities by identifying and modeling those factors impacting on academic performance through a dynamic performance management view. Particularly, combining performance management with System Dynamics modeling may allow academic decision-makers to better identify key-performance drivers for pursuing a sustainable performance improvement in universities. In the second section of the paper, a number of examples based on empirical findings from a field project aimed at designing a dynamic performance management model for the University of Palermo are discussed.
Improving performance measurement/management in Academic Institutions: a dynamic resource-based view. Insights from a field project
2011
Il dynamic business modelling per lo sviluppo e la prevenzione delle crisi delle piattaforme multi-sided
2021
Over the last few decades, the sharing economy diffusion has implemented continu- ous changes in business model opportunities with multi-sided platforms (MSPs). MSPs are digital exchange platforms that connect unmatched demand and supply side participants through internet technology. Success examples of such businesses are Airbnb, Amazon, Uber, and Just Eat. How- ever, in many cases, such initiatives also experience high growth followed by a rapid failure. Due to MSPs peculiar and complex characteristics, this study suggests adopt- ing the dynamic business modeling (DBM) perspective. The DBM aims to make explicit reinforcing and balancing cause-and-effect relationships among strategic re- s…
Understanding short- and long-term implications of “myopic” fleet maintenance policies: a system dynamics application to a city bus company
2010
Financial losses recorded in city bus companies often force managers to implement restructuring strategies aimed at improving business results. However, such decisions may not produce the expected consequences for a number of reasons. Both the internal and external environment in which such companies operate can make the design and implementation of long-term sustainable policies quite difficult. In fact, the result may be that decision makers introduce "effective" policies in a company subsystem, while ignoring the medium- and long-term implications of such decisions in the performance of the whole company. With the aim to detect the main causes underlying "myopic" fleet maintenance polici…
The Use of Financial and Non-Financial Performance Measures: A Contingency Perspective
2013
Financial and non-financial index and indicators are applied in industry for measure firms’ business and operational performance. Different mix of measures are usually implemented in practice and we argue that, to a certain extent, this variability can be explained according to some contextual factors, as for instance environmental uncertainty, decentralization, type of strategic organizations and managerial practices.We develop hypothesis on the association between the usage of certain performance measures and this factors in a contingency perspective. Exploratory research based on large scale survey on manufacturing firms supports our investigation and test of the research hypothesis. R…