Search results for "Process management"
showing 10 items of 460 documents
Bridging Strategic Project Planning with Tactical Planning in the Design Process
2020
The paper studies the issue of bridging strategic planning with tactical/operative planning in the design process of complex AEC-projects. The paper present user-friendly planning methods on a tactical level which gives the planner intuitive control over dependent, independent, and interdependent tasks during the design process. In our understanding the planning process starts at the strategic level using integrated milestones as a prerequisite for handling progress and strategic coordination in projects. Moving forward in the planning process towards the operative level, the process requires flexible and agile methods which ensures robustness in the various plans that must be made. In this…
The strategy formation process in the EFQM Excellence Model: a critical review and new perspectives
2011
The adoption of an integrative strategy formation process becomes a way of developing a strategic capability that contributes to generating positive results and sustainable competitive advantages. In today's environments, many companies are also using the EFQM Excellence Model (EEM) to try to develop such a strategic capability. This paper presents an exhaustive review of the literature on the strategic process debate and on the strategic capability of the EEM. As a result, we offer to practitioners a conceptual framework which shows the EEM as a useful driver to facilitate the development of an integrative strategy formation process, and we propose a set of dimensions and variables (the le…
Testing a methodology to improve organizational learning about crisis communication by public organizations
2011
Purpose – The purpose of this paper is to test a measurement system with performance indicators to improve organizational learning about crisis communication by public organizations enhancing public safety in large scale emergencies. The tool can be used to conduct a preparedness audit or to evaluate communication performance in a real situation or in an emergency exercise. Evaluation is part of the strategic planning and development of crisis communication.Design/methodology/approach – The construction of the instrument and its theoretical underpinnings are first explained, after which the series of empirical tests that were implemented to scrutinize the clarity and appropriateness of the …
Structuring Humanitarian Supply Chain Knowledge Through a Meta-Modeling Approach
2017
To develop decision support systems (DSS) that improve humanitarian supply chain (HSC) performance, there is a need for methods that support on field data gathering and knowledge structure. We propose a meta-model to structure the knowledge of HSC and to obtain a shared vision of the HSC. It has been developed to provide a framework to class gathered data by connecting it to HSC concepts. The meta-model includes four packages, defining the collaborative ecosystem (context, actors, objectives, and behavior). The concepts gathered during our field research experiences, added to the HSC core literature, have permitted to build the HSC meta-model layer. Models built from this meta-model can be …
Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions
2009
Prior research has revealed limitations of the dominant SERVQUAL model of service quality. Some authors have pointed out the SERVQUAL model somewhat neglects the tangible and relational facets of quality in the service sector, and, therefore, there is a need to obtain a comprehensive and adaptable structure of quality for different types of services. Consequently, we propose and test a hierarchical and integrated model of service quality, hypothesising the existence of three second-order dimensions: functional quality (describing the efficiency with which the service core is provided); tangibles (the quality of physical service environment); and relational quality (relational or emotional b…
DEVELOPMENT POLICY MONITORING ISSUES – REGIONAL AND LOCAL EXPERIENCES IN RIGA REGION
2012
Elaboration and use of development policy monitoring instruments promotes applicable and effective policy implementation and decision making, which is based on regular and systematic verification of resources, actions and results. On different policy development levels exists varied approach of defining specific aims and use of policy monitoring measures. Since activation of development monitoring issues in Latvia, some institutions have gained experience in elaboration of monitoring systems among them Riga region and its local municipalities practise various approaches using policy monitoring instruments. Specific study analyzes theoretical aspects of different development monitoring appro…
An Information Systems Design Theory for Integrated Requirements and Release Management Systems
2009
High-tech companies need to collect and analy- ze requirements and allocate them to appropriate product releases in market-driven product development. Develop- ment activities are typically scattered across multiple sites and involve multiple partners in different countries, complicating requirements and release management. Fle- xible, scalable, and secure groupware-based support for the activities provides substantial payoffs. Yet, the extant literature provides little theoretical guidance for designing and using requirements and release management systems in multi-site, multi-partner environments. This article de- velops the meta-requirements and a meta-design of an Information Systems De…
A Behavioral Approach for Logistics System Analysis and Design: A Reverse Logistics Case
2002
Traditional logistic system analysis quite often assumes a single decisionmaker (the planner) operating in a state of complete information and full decision power. He pursues the objective of designing an efficient logistic network by solving a sequence of operational problems mainly in the form of optimization models. More realistically, one should consider that the decision power is actually distributed within the logistics system among different actors (agents or holons) having different (conflictual or cooperative) goals, following different behavioural rules and generating interdipendencies. The shift from a SAS (single-agent system) approach to a MAS (multi-agent system) one induces s…
The modes of supply net management: a capability view
2007
Purpose – The purpose of this paper is to identify the key capabilities required in supply net management.Design/methodology/approach – Uses the Management Capability Framework to break down supply net management into different modes and identify capabilities required in them.Findings – Reveals that the supply activity of companies increasingly takes place in intentionally developed strategic networks called supply nets. These networks pose distinctive challenges for supply chain management. Identifies four diverse but simultaneously extant modes of management in the supply net context, and discusses the key managerial capabilities in each mode.Originality/value – Provides a conceptual fram…
Integrated marketing communication as a business management tool in the context of sustainable development
2018
AbstractThe problem of nowadays is that consumers lack information on food products, their composition and quality, nutritional value, packaging, its impact on the human health and environment, reuse and recycling possibilities, etc. Integrated marketing communications (IMC) as a business management tool may not only draw the consumers’ attention and incite a purchase, but also provide information and serve as a facilitator of consumers’ knowledge and competence on products, their nutritional value, use and utilisation. The goal of the research is to assess the impact of IMC for sustainability upon demand at Latvian food retail chains and the impact of the use of IMC for sustainability upon…