Search results for "Process management"
showing 10 items of 460 documents
IT Solutions for Business Process Management
2018
In the paper are listed the main types of architectures of systems for business process management. Thus, we can identify several categories of such architectures, namely architectures of workflow management systems, flexible workflow management architectures, service-oriented architecture, advanced service composition, and data-driven approaches. As such, there are two of the five categories, namely architectures of workflow management systems and architectures of flexible workflow management systems, and a methodology is proposed for developing solutions for business process management.
Innovating business processes in public administrations: towards a systemic approach
2020
PurposeThe purpose of this paper is to study the credit collection process in public administrations in order to develop a conceptual model which goes beyond the traditional logic of linearity, adopting system thinking approaches.Design/methodology/approachThis study analyses the case of an Italian local government-owned enterprise. Data collection through semi-structured interviews and document analysis has enabled the development of propositions, the identification of systemic variables, and the development of an explanatory modeling process based on the system dynamics approach.FindingsThis paper shows that public administrations can effectively involve external actors, especially citize…
Fostering Collaborative Governance in Chronic Disease Management Programs: A Dynamic Performance Management Approach
2020
Chronic diseases are the leading cause of disability and mortality in the world and represent a global health emergency due to the increase in frequency and complexity that has been occurring in recent years. The outcomes related to chronic care needs depend on the joint effort of a multi-provider, multi-disciplinary, and multi-professional service network, which operates along a clinical pathway. However, all the different players involved in the provision of services may have different interests and goals derived from their organizational structure and their role in the overall health system. This context of fragmented governance makes performance management of care services problematic. …
Building Bridges Between User and Designer: Co-creation, Immersion and Perspective Taking
2016
Designing for users rather than with users is still a common practice in technology design and innovation as opposed to taking them on board in the process. Design for inclusion aims to define and understand end-users, their needs, context of use, and, by doing so, ensure that end-users are catered for and included, while the results are geared towards universality of use. We describe the central role of end-user and designer participation, immersion and perspective to build user-driven solutions. These approaches provided a critical understanding of the counterpart role. Designer(s) could understand what the user’s needs were, experience physical impairments, and see from other’s perspecti…
Evolution of secondary software product businesses: Momentum of concurrent enterprising
2005
A growing part of commercial software production is provided by the so-called secondary software industry, involving both software products and services offered by other industries than the actual software industry, i.e. the primary industry. We have been investigating the evolution of businesses in the secondary software industry in two phases, first by developing a framework to analyse the change of host industries from closed and vertical to open and horizontal especially in terms of software products. Secondly, we have studied a set of selected industries in a pivotal era called the momentum of concurrent enterprising in this paper. The key finding is: the value creation is moving towar…
Boundary communication: how smartphone use after hours is associated with work-life conflict and organizational identification
2020
This study investigates how boundary communication mediates the effects of smartphone use for work after hours on work-life conflict and organizational identification. It draws upon boundary theory, work-family border theory, and a structurational view of organizational identification. The research site was a large Scandinavian company operating in the telecommunications industry, with 367 employees responding to a survey at two time periods. In contrast to many studies, the use of information and communication technologies (here, smartphones) for after-hours work was not associated with work-life conflict, but was positively associated with organizational identification. However, communica…
Representação visual de custos no processo produtivo: estudo de caso em uma indústria calçadista de Portugal
2015
Ao longo das últimas décadas, os sistemas convencionais de produção passaram por mudanças diante da intensificação da competitividade entre empresas. As ocorrências dessas mudanças impulsionaram o desenvolvimento de ferramentas de auxílio à tomada de decisão para sistemas produtivos, no entanto, a maioria destes instrumentos não permite a visualização dos custos envolvidos ao longo das operações industriais. O presente estudo realiza a integração do Waste Identification Diagrams (WID), atual ferramenta para visualização e análise de processos produtivos, em conjunto com Time-Driven Activity-Based Costing (TDABC), ferramenta de gestão estratégica de custos, e procura criar um modelo que visu…
IT-Enabled Effective and Efficient International Technology Transfer for SMEs
1999
This study describes the introduction of a new international technology transfer paradigm. The essence of this new paradigm is based on IT-enabled ITT process. The modern business environment is overwhelmed by increased competition and uncertainty, rapid changes in technology, a diminished technology life cycle, and the advent of more powerful, cheaper and easier to use ITs. These factors reinforce the need for the investigation of globalization possibilities of western SMEs via the utilization of high potential ITs in ITT. The ITT process has become more efficient as new ITs are integrated with SMEs’ existing information systems. This type of integration also eliminates many barriers of di…
Driving organisational ambidexterity through process management. The key role of cultural change
2013
There is an intense debate in the literature on the impact of process management on innovation, and the division of opinions becomes particularly apparent with regard to radical innovation. Furthermore, organisational ambidexterity, the organisational capability to undertake incremental as well as radical innovation activities, has been underlined as a key source of competitiveness. In this article, we analyse how the cultural divergence driven by process management can affect organisational ambidexterity. Through a survey carried out on a sample of Spanish firms in the furniture and textile sectors, both of which have been drastically hit by competition from Asian firms, we conclude that t…
Low Degree of Separation Does Not Guarantee Easy Coordination
2012
In the times of increased global competition, software companies are forced to search for more effective development practices and often team up with onshore and offshore partners to develop faster and better products. In this paper we empirically explore a highly distributed onshore development project with a complex coordination structure. Our findings demonstrate that onshore development projects are not protected from coordination and communication challenges and task allocation complexities. Previously reported qualitative findings regarding organizational problems in this paper are supplemented with quantitative measurements of the true coordination delays and additional analysis of c…