Search results for "Process management"
showing 10 items of 460 documents
An Integrative Approach for Product Development and Customer Satisfaction Measurement
1999
As soon as the automotive industry in the western world countries recognizes that the outstanding performance of Japanese manufacturers is the result of a customer-oriented understanding of quality, the QFD approach became a famous instrument to achieve the product quality demanded by customers. Nevertheless this concept has its limits. In this article we suggest the extension of the QFD approach on the base of customer values and benefits.
The Audit of SME’s Informatics Systems
2018
Basically, ERP implies a policy that reflects what it means to think and act for the purpose of economic processes and is therefore considered a strategic management solution. The new business model with process-focused operations increases productivity and meets the economic performance standards. The economic operational stages must be integrated in order to trigger workflows, to control the flow of information, and to create connections between the organization, suppliers, and customers. All this requires organizational changes, technological updates, and, eventually, a new identity for the organization itself. The present paper proposes a specific approach to the procedures needed to pe…
Consequences of Discontinuing Knowledge Work Automation – Surfacing of Deskilling Effects and Methods of Recovery
2018
IS automation pervades business processes today. Thus, concerns have been raised about automation’s potential deskilling effects on knowledge workers. We conduct a revelatory case study about an IT service firm where a managerial decision was taken to discontinue a fixed assets management (FAM) software that provided seemingly effective automation of fixed assets accounting and reporting. We study how automation can result in latent deskilling that later becomes apparent when the system gets discontinued, causing disruptions in employees’ daily work and organizational processes. We also investigate how the employees and the company recover from this disruption by leveraging various coping s…
Analysing the Management of Human Resource in Economic-Financial Fraud Investigation
2015
Abstract The paper addresses certain aspects related to the management of human resources within the operational structures specialized in economic-financial fraud investigation. You can also find discussed and presented the diagnostic analysis of the activities undertaken by the operative works through the SWOT analysis, the analysis of training level and the directions to make more efficient their work.
From Agile Software Development to Mercury Business
2014
The rapid downfall of the Nokia software ecosystem has radically altered the landscape of software industry in Finland in recent years. There has been a shift from largely corporate driven way of working, which is often dominant in large companies, to more agile practices, and in general software organizations are seeking new, leaner ways of composing, delivering, and using software also inside already established companies. To accelerate this transformation in large scale, a collaborative research program has been created, called Need for Speed (N4S). In this paper, we give an insight to the joint goals and concrete actions of the program and discuss the motivations of individual companies…
DEVELOPMENT OF A BLENDED COURSE FOR ONLINE TEACHING: PROCESS AND OUTCOMES
2019
In this study, we outline the different steps and strategies followed to develop an online formation program aimed to higher education teachers. The aim of this program is to provide with teaching competencies to face the challenges of the next decade’s classroom, with a special focus on the role of digital technology in learning environments, through a combination of a self-managed course with a guided on-site training with real cases. A multicultural, multidisciplinary team conceives this blended learning format, which applies a storytelling approach for content generation and communication. A detailed description of the different factors and stages followed to undertake the project is pr…
Towards a resilience management guideline — Cities as a starting point for societal resilience
2019
Unexpected crises and risks affect the urban population. Critical infrastructure dependency, climate change and social dynamics have captured the attention of city decision makers across different disciplines, sectors, and scales. Addressing these challenges mandates an increase in resilience. This article presents the development of the novel European Resilience Management Guideline (ERMG) developed by the European H2020 Smart Mature Resilience (SMR) project. It encompasses five supporting tools for city resilience. The purpose of this article is threefold. First, it describes the extensive co-creation methods used to establish, validate and test the five ERMG tools as collaborations among…
Building composite indicators in tourism studies: Measurements and applications in tourism destination competitiveness
2017
Abstract Composite indicators are useful tools to synthesize and monitor multidimensional phenomena. The aim of this paper is twofold: to offer the methodological foundations to build composite indicators in tourism and to evaluate a set of currently available composite indicators. Tourism destination competitiveness indicators constitute the object of this contribution. Their definitions, concepts and measures are analyzed and their evaluation is performed through the application of an original protocol. The results highlight that several methodological issues still surround the measurement of destinations competitiveness indicators. This paper provides tourism scholars and practitioners w…
Proposal of a Modelling of the Innovation Process in an International Manufacturing Company
2017
Nowadays, to cope with the competition, and to ensure the durability of their activities, companies have to be able to innovate. Manufacturing companies operating in a B2B market often perceive innovation as a technological result. However, innovation is often more characterized as a process. The needs of the users, and not only the technology, can achieve innovation. In this context, our paper intends to determine how to involve better the users in the innovation process of an international manufacturing company, which is, according to us, representative of the current manufacturing companies. The aim of our research paper is to help manufacturing companies to manage innovation led by user…
Systemic Management of Architectural Decisions in Enterprise Architecture Planning. Four Dimensions and Three Abstraction Levels
2006
This paper presents a process model for the management of architectural decisions in enterprise architecture planning. First, decisions are made at the enterprise level, with strategic business considerations on the enterprise information, systems and technology strategy and governance issues. The next step is to define the domains, to then go on with domain architecture decisions. At the systems level, the enterprise and domain architecture decisions are collected and converted into architecture descriptions accurate in precision, form and detail to be given as input to the information systems development process, following the architectural planning. The model is derived from previous wor…