Search results for "Professional"
showing 10 items of 1544 documents
Linking functional and relational service quality to customer satisfaction and loyalty: differences between men and women.
2010
This study assessed differences between men and women in the association of perceptions of service quality with customer evaluations. Functional (efficiency with which the service is delivered) and relational (customers' emotional benefits, beyond the core performance, related to the social interaction of customers with employees) dimensions of service quality were measured as well as customer satisfaction and loyalty. The sample of 277 customers (191 men, 86 women), surveyed in 29 Mexican hotels, had a mean age of 38.1 yr. ( SD = 9.7) for men and 34.5 yr. ( SD = 11.0) for women. To be eligible for survey, customers had to have spent at least one night in the hotel in question. Analysis in…
In-service teachers' professional development: which systemic aspects are involved?
2011
This study offers insights into the impact of a developmental research project on mathematics teachers’ teaching practice. The research is situated within a project, the TBM project (Teaching Bette...
Online or offline – Does it matter?: A study of in-service teachers' perceptions of learning outcomes in Norway
2020
Policymakers and scholars are scaling up online professional development programmes for teachers. We studied how in-service teachers in Norway perceived their learning outcomes for professional development programmes conducted either as campus-based or online courses. Based on survey data, we found teachers studying online and in campus-based settings have relatively similar perceptions of the learning outcomes. This changes when indicators of collaboration and support from teachers are controlled for, suggesting that these factors are more strongly related to learning outcomes for those in campus-based studies than those in online studies. Our findings contribute new insights on how percei…
Professional agency and its features in supporting teachers’ learning during an in-service education programme
2020
Research has shown that professional agency is pivotal for understanding teachers’ professional learning in different contexts. However, we lack an elaborated understanding of teachers’ professiona...
The four spheres of value co-creation in humanitarian professional services
2021
PurposeThe study focuses on the value co-creation processes in humanitarian professional services provision, analysing the key enabling factors of beneficiaries' participation, involved in long-term integration programmes (L-TIPs).Design/methodology/approachThrough an in-depth case study, the research looks at the practices of value co-creation in humanitarian professional services, considering both the perspectives of the professional service provider and beneficiary.FindingsIn professional services beneficiary's participation affects the success of the L-TIPs outcomes. Participation's enablers can be classified into four different spheres, each belonging to different elements of professio…
Multi-professional work practices in the field of immigrant integration – examples of collaboration between the police and social work
2017
Development of the professional competences and work practices are required when promoting successful immigrant integration in a constantly diversifying society. One work method applied in this field is multi-professional collaboration. Cooperation between the authorities at the local level reduces the overlap between services and brings together expertise and resources, resulting in not only added value but also more proactive and less costly service. Thus, collaboration can involve actors from various sectors, like NGOs or ethnic minority communities. In this article examples of collaboration in two different multi-ethnic contexts are introduced: first, in school and second, in a suburb.…
To sit or to stand, that is the question : examining the effects of work posture change on the well-being at work of software professionals
2017
Despite the central role of human resources in determining the success of software companies, relatively little academic research has been conducted on the well-being at work aspect of software professionals. This study aims to address the aforementioned gap by examining the effects of using standing instead of sitting workstations on the well-being at work of software professionals in terms of their physical activity, mental alertness, stress, and musculoskeletal strain. An intervention study consisting of two measurements was conducted for 29 employees of a large Finnish software company by using questionnaires and the Firstbeat Lifestyle Assessment service. The findings of the study sugg…
Studio L_Palermo
2011
Poster descrittivo del progetto realizzato per uno studio professionale a Palermo, presentato alla mostra/convegno "Architetture 1990-2010"
La gestione museale e le sue professionalità
2007
Travisamenti pretori in tema di esonero dalla responsabilità contrattuale tra causalità e vicinanza della prova
2020
La nota censura la pronuncia in commento a causa della scelta di addossare la prova della causalità materiale al creditore anche nell'ambito delle obbligazioni di facere non professionale, con ciò facendo segnare la piena equiparazione sul piano della causalità della responsabilità contrattuale alla responsabilità aquiliana. The note censures the judgment in question due to the choice of placing proof of material causation on the creditor also in the context of the obligations of non-professional facere, thereby marking the full equation in terms of causality of contractual liability with aquilian liability.