Search results for "Resource management"
showing 10 items of 1491 documents
Is service climate strength beneficial or detrimental for service quality delivery?
2011
This study examines whether climate strength has a direct, moderating, or curvilinear effect in the relationship between service climate and customer service quality perceptions. To this end, we carried out cross-sectional and lagged empirical studies in the Spanish hospitality sector. Our cross-sectional results confirmed that high climate strength in managerial practices fosters a positive impact of managerial practices on customer service quality evaluations. However, other results related to customer orientation of services question the idea that service climate strength is always a precursor of service quality. High climate strength in customer orientation enhanced the negative relatio…
Survey feedback improves service quality perceptions among employees of an NGO: an organizational-level positive intervention
2017
ABSTRACTThe goal of this research study is to examine whether employees’ service quality perceptions improve after they participate in survey-feedback sessions. We tested an organizational-level positive intervention with the participation of 49 small organizations pertaining to an NGO for individuals with intellectual disabilities. Data were collected from employees (n = 430) and family members (n = 625), then informing employees about service quality perceptions. We hypothesized that, compared to family members, employees would underestimate the service quality they deliver, and that survey-feedback sessions would help to improve employees’ perceptions. We conducted a randomized controlle…
Family SMEs and managerial approaches to sustainability in the blue economy
2023
Abstract This study investigates the managerial approaches family SMEs adopt to address sustainability in the context of the Blue Economy. Using a qualitative methodology, we conduct nine case studies of family firms operating in Sicily's COSVAP Fishing District area. The data are collected via semi-structured interviews with the founders/managers and analyzed using the Gioia method. The results reveal that family SMEs approach sustainability by adopting three managerial approaches. In the first approach, SME managers conceive sustainability as a threat to the economic sustainability of their firms. The second approach implies that sustainability must undergo specific compromises. The third…
The Moderating Role of Work-Related Rumination in Nurses’ Sleep Quality Trajectory During Morning Shift Work
2020
Abstract. This diary study investigated nurses’ recovery after transitioning to morning shift work (i.e., their short-term adaptation to shift work) by examining the change trajectory of sleep quality over the course of five consecutive morning shifts. Results of latent growth analyses ( N = 132) showed that nurses’ sleep quality started at low levels and increased rapidly in the beginning until it stabilized toward the end of the shift work period. Moreover, work-related rumination moderated the sleep quality trajectory. When rumination was low, nurses’ sleep quality showed a quadratic trajectory, whereas when rumination was high, sleep quality showed a flatter and linear trajectory, sugg…
El préstamo participativo, ¿tiene el mismo impacto que el capital riesgo en el crecimiento de la pequeña y mediana empresa?
2014
ResumenEl préstamo participativo y el capital riesgo tienen distinta naturaleza, pues mientras el primero es un recurso ajeno, el capital riesgo es un fondo propio. Sin embargo, los profesionales de ambos sectores no encuentran, desde una perspectiva cualitativa, diferencias entre estos instrumentos.Con el objetivo de sustentar cuantitativamente esta percepción, el presente trabajo aborda el análisis estadístico comparativo del efecto que cada uno de estos recursos tiene en 11 variables representativas del crecimiento empresarial, de modo que podamos determinar las posibles analogías entre el impacto que ejercen el préstamo participativo y el capital riesgo sobre el crecimiento de la pequeñ…
The Work Design Questionnaire: Spanish version and validation
2015
The purpose of this study is to validate the Spanish version of the Work Design Questionnaire (WDQ; Morgeson & Humphrey, 2006). Employees from three Colombian samples completed the questionnaire (N = 831). Confirmatory factor analyses revealed a 21-factor structure ( 2 /df ratio = 2.40, SRMR = .06, RMSEA = .04, CFI = .90) with adequate levels of convergent and discriminant validity. Additional support for construct validity was found from significant differences among different occupational groups (professional and nonprofessional, health-focused, commercial, and manufacturing workers). Furthermore, knowledge, social, and work context characteristics showed incremental validity over tas…
Conflicting personal goals: a risk to occupational well-being?
2015
Purpose – The purpose of this paper is to investigate the moderating role of goal conflict in the relationship between the contents of managers’ personal work goals and occupational well-being (burnout and work engagement). Eight goal categories (organization, competence, well-being, career-ending, progression, prestige, job change, and employment contract) described the contents of goals. Goal conflict reflected the degree to which a personal work goal was perceived to interfere with other life domains. Design/methodology/approach – The data were drawn from a study directed to Finnish managers in 2009 (n=806). General linear models were conducted to investigate the associations between go…
From university to working life: mentoring as a pedagogical challenge
2007
PurposeThe purpose of this paper is to scrutinize the transition from university to working life through different theoretical approaches. Inspired by Barnett the paper also asks: What is it to learn for an unknown future? According to Bartlett neither knowledge nor skills are sufficient to enable success in the contemporary world. What is needed are certain kinds of human qualities and dispositions. The paper seeks to introduce two examples that help us to analyse the phenomenon from the perspectives of higher education and working life.Design/methodology/approachThe data consists of an interview on pedagogical practices in actor training and of group mentoring discussions in a teacher com…
Work‐related identity in individual and social learning at work
2009
PurposeThe aim of this study is to investigate how workers' work‐related identity is related to various forms of workplace learning. The study also aims to show how changes in the organization affect both learning and the work‐related identity construction of employees.Design/methodology/approachIn‐depth interviews with four design engineers were conducted in 2000 and 2007 in Finland. Narrative analysis was used to construct four stories that were compared at two different points in time to find out what changes and development took place in relation to experiences of learning and work‐related identity.FindingsThe findings suggest that learning and work‐related identity are related to one a…
El rol cambiante de los recursos personales en la empleabilidad percibida de los jóvenes en diferentes condiciones del mercado de trabajo
2020
Personal resources and labor market are factors that contribute to perceived employability. However, how changing labor market conditions affect the relationship between personal resources like career enhancing strategies, personal initiative, and career passivity with self-perceived employability remains unclear. Recent events in Spain give an opportunity to examine if personal resources predict perceived employability differently during normal and harsh labor conditions. Two representative samples of young people were surveyed during a normal labor condition (in 2008, before the big recession, n = 1,992) and a harsh condition (in 2011, with 46% young unemployment rate, n = 1,208). …