Search results for "SERVICE"
showing 10 items of 3964 documents
Le livre audio en bibliothèque de lecture publique : dispositifs de médiation et formes de prescription d’un support « mineur »
2019
International audience; À partir d’une enquête sur les discours et pratiques liés au livre audio du côté d’usagers et de bibliothécaires menée à l’occasion d’un projet de recherche-action dans trois bibliothèques de lecture publique françaises, nous essayons dans cet article de faire avancer la réflexion autour de la notion de prescription, historiquement ancrée dans la figure du bibliothécaire, et de travailler en particulier les écarts entre la prescription d’un format qui reste un impensé de la profession et la médiation d’une expérience d’écoute de la littérature. Cet écart a des conséquences sur la manière dont les « audio lecteurs » parviennent à dire et à partager leurs pratiques. No…
A transformative value co-creation framework for online services
2019
Purpose: Online offerings for transformative services create value for consumers, although little research examines the process through which these services deliver this value. The purpose of this paper is to develop a comprehensive framework to capture the complexity of the co-creation of transformative value experienced by the consumers of online transformative services. Design/methodology/approach: This paper uses a netnography approach to examine longitudinal data from an online weight management program. In total, this research examines 15,304 posts from 3,149 users, including eight staff users. Findings: Consumers integrate a range of social support resources, from informational suppo…
Dealing with viewers’ complaints: Role, visibility and transparency of PSB Ombudsmen in ten European countries
2017
The article shows the results of a comparative analysis of the complaints management mechanisms offered by ten European Public Service Broadcasting (PSB) systems on their corporate websites. Using a qualitative methodology, it maps the procedures and evaluates the visibility, transparency and dissemination of results. The findings show, firstly, great diversity in terms of responsible election and management, despite the converging media governance. Also noteworthy is the margin of substantial improvement in the transparency and dissemination possibilities, specially relating to the interaction offered by the digital environment. Among the ten public corporations analysed, the BBC is the be…
A two-phase insertion technique of unexpected customers for a dynamic dial-a-ride problem
2006
Abstract This work deals with a dynamic dial-a-ride problem with time window constraints. In particular, new unplanned requests for service may arise at a vehicle stop and the driver must decide in real-time whether to accept or reject them. For this problem, we have developed a two-phase insertion algorithm based on route perturbations: the first phase, which is run off-line when the vehicle moves between two successive stops, aims at creating a feasible neighborhood of the current route; while the second phase, which is run in real-time every time a new request occurs, inserts, when possible, the delivery stop of the new customer in the current route.
Työnantajayhteistyö ammatillisessa kuntoutuksessa ja tuetussa työllistymisessä. Integroiva kirjallisuuskatsaus
2020
Tässä integroivassa kirjallisuuskatsauksessa selvitettiin, miten ammatillista kuntoutusta ja tuettua työllistymistä koskevassa kansainvälisessä kirjallisuudessa on jäsennetty työnantajien ja työhönvalmennuksen ammattilaisten välistä yhteistyötä ja suhdetta. Keskityimme siihen, millaiset työnantajayhteistyön toimintatavat ja strategiat on nähty toimiviksi ja miten yhteistyösuhdetta rakennetaan ja ylläpidetään. Aineiston muodostivat yksilöityjen hakukriteerien avulla valikoidut 19 tekstiä tieteellisistä aikakauslehdistä. Aineisto analysoitiin temaattisen analyysin periaatteita hyödyntäen. Analyysissa hahmottui neljä teemaa. Keskeisiä yhteistyöhön liittyviä toimintatapoja olivat jalkautuminen …
Language teacher identities as socio-politically situated construction : Finnish and Brazilian student teachers’ visualisations of their professional…
2021
The process of envisioning the future is central to teachers’ identity construction, but different environments create distinct sociocultural conditions for the process. This qualitative study drawing on visual-textual methods compares Finnish and Brazilian student teachers’ desired and feared professional futures. Two different perspectives on future identities were detected: a desire for status and a desire for meaningfulness. The results revealed the radically different social status of teaching in the two countries and the role this played in the envisioned identities. The study highlights the importance of awareness of the socio-political nature of identity construction in developing t…
Tunnetyön kuormittavuus terveydenhuoltoalalla : palvelumotivaatio ja transformationaalinen johtajuus puskuroivina voimavaroina
2015
Tämän pro gradu -tutkielman tavoitteena oli kartoittaa tunnetyön kuormittavuutta suomalaisella terveydenhuoltoalalla. Työn vaatimusten ja voimavarojen mallia (JD-R) hyödyntäen tutkimme, kuinka tunnetyön kuormittavuus työn vaatimustekijänä ja transformationaalinen johtajuus sekä palvelumotivaatio työn voimavaratekijöinä ovat yhteydessä työuupumukseen. Tutkimusaineistoon valikoitui 1450 hoitotyöntekijää, joiden tunnetyön kuormittavuutta (mitattuna emotionaalisella dissonanssilla), palvelumotivaatioita, koettua transformationaalista johtajuutta ja työuupumusta (mitattuna uupumusasteisena väsymyksenä) kartoitettiin kyselylomakkeen avulla. Tutkimushypoteeseina oli, että tunnetyön kuormittavuus o…
Farming intensity indirectly reduces crop yield through negative effects on agrobiodiversity and key ecological functions
2022
International audience; Farming intensity and landscape heterogeneity influence agrobiodiversity and associated ecological functions. The relative contributions of these agroecosystem components to agricultural production remain unclear because of inter-relations and weather-dependant variations. Using a structural equation modelling approach, we estimated direct and indirect contributions of farming intensity (soil management, pesticide use and fertilisation) and landscape heterogeneity (of semi-natural covers and crop mosaic) to cereal crop production, in 54 fields (mostly wheat), in two years (24 and 30 fields). Indirect effects were evaluated through agrobiodiversity (carabid and plant …
Dom på overføring til tvungent psykisk helsevern : en kvalitativ studie om erfaringer og utfordringer ansatte innen psykisk helse opplever i forhold …
2016
Masteroppgave psykisk helsearbeid - Universitetet i Agder 2016 Background: The subject of this study is «Sentencing to compulsory mental health care». The choice of subject is sprung from a desire to gain a better knowledge of the challenges related to providing a good service for patients sentenced to compulsory mental health care (TPH). At the same time the study is seeking a more comprehensive understanding of the already known challenges concerning the collaboration between the first and second line services providing for this group of patients. The study's findings are discussed in light of a dialogical perspective of interaction. Selection and method: Qualitative study using participa…
The Promise and Deception of Participation in Welfare Services for Unemployed Young People
2018
This study examined the role of welfare services in the participative citizenship of young people under 30 years of age outside the labour market. Thematic content analysis of the government’s white papers regarding participation policies, as well as participatory action research projects in two Finnish towns, were used to identify factors that enable or hinder participation for this group of service users. The paradigm of participation was critically examined with reference to the theoretical framework of Max Horkheimer and Theodor Adorno’s “dialectic of Enlightenment”, which proposes the parallel existence of the promise and the deception of Enlightenment. The results indicated that user …