Search results for "SERVICE"
showing 10 items of 3964 documents
Expertise-by-Experience in Child and Family Services : Professionals' Perspectives on Experiential Knowledge
2022
This study analyses child and family service professionals' perceptions of expertise-by-experience. Group and individual interviews with professionals were analysed. The analysis yielded three main dimensions of experiential knowledge: supportive peer knowledge; contested knowledge, in which education and talking among peers in small groups helps experts-by-experience to locate the limits of their knowledge before publicly disclosing their inner thoughts; and emotional knowledge, which is based on shared experiences of emotional challenges and vulnerability. The results support the call for a critical appraisal of experiential knowledge. The increasing demand for experiential knowledge mean…
El alojamiento colaborativo: Viviendas de uso turístico y plataformas virtuales
2016
La llamada economía colaborativa, fenómeno innovador de alcance global y transversal, supone la apuesta por una alternativa a las prácticas hasta ahora conocidas en nuestra sociedad de consumo. Esta idea de la economía colaborativa ha tenido una gran repercusión más allá de su incidencia en los mercados de servicios y bienes, afectando de forma directa al sector del alojamiento turístico. De hecho, se han generalizado de forma extraordinaria diferentes alternativas al alojamiento vacacional más tradicional, mediante plataformas virtuales que ofrecen viviendas privadas para su uso turístico a precios competitivos y prometen experiencias más cercanas a la convivencia vecinal que turística. An…
Finnish in Toronto: Students and elderly immigrants in a community engaged service learning project
2019
Kuvaamme artikkelissamme yhteisössä toteutettavaa palveluoppimispedagogiikkaa (community engaged service learning pedagogy) Toronton yliopiston suomen kielen ohjelman ja Toronton Suomi-kodin eli suomenkielisen seniorikeskuksen välillä. Osana suomi vieraana kielenä -kurssia opiskelijat vierailevat säännöllisesti Suomi-kodissa, osallistuvat sen toimintaan ja viettävät aikaa suomenkielisten senioreiden parissa. Tutkimme sitä, mitä siirtolaissenioripari (Sirkka ja Pentti) ja kaksi nuorta suomen kielen opiskelijaa (Rosa ja Ilja) ajattelevat ja puhuvat kielestä ja sen oppimisesta erilaisissa kohtaamisissa. Lisäksi pohdimme sitä, millaisia siltoja yhteistyö muodostaa senioreiden ja nuorten väli…
Experiencing ethical retail ideology in the servicescape
2020
Studies of the ideological underpinnings of retail stores have improved our understanding of consumers’ retail experiences in brand and national ideology contexts. In retailing, ideology is manifested in retail spatial settings through tangible and intangible cues in servicescapes. This study expands our knowledge on ethical retail ideology by exploring how servicescapes convey cues that shape consumption experiences and foster ethical consumption. Data from an ethnographic study highlight how consumption experiences in physical retail spaces embedding a particular ethical ideology can be thematised as aesthetics, nostalgia and care. We show that the material and discursive aspects in servi…
The role of social capital in digitalised retail servicescape
2021
This chapter examines how digitalisation has altered the way consumers experience the social interaction and service environment while shopping in retail stores. In this, we draw on the concept of servicescape, which comprises both tangible and intangible features which make up the service experience. Recognising the three realms of servicescape (physical, digital and social), we explore the role of social capital in determining the customer experience in digitalised retail servicescape. We demonstrate that social capital has two specific roles. Firstly, it is an integral part of the customer experience and thus contributes to the service experience. Secondly, social capital is created in t…
Examining Consumers’ Usage Intention of Contactless Payment Systems
2019
Purpose The purpose of this paper is to develop and test a conceptual model that combines the modified Unified Theory of Acceptance and Use of Technology (UTAUT2) with a consumer brand engagement (CBE) model to predict consumers’ usage intentions toward contactless payment systems in a developed country. Design/methodology/approach The authors cooperated with a contactless payment service provider in Finland and reached out to 22,000 customers, resulting in 1,165 usable responses. The collected data were analyzed using structural equation modeling. Findings The study shows that the UTAUT2 and the CBE model together explain approximately 70 percent of the variance in usage intention. Of the…
Performance indicators to assess water & wastewater service criticalities and investments efficiency and effectiveness in the Italian regulatory cont…
2017
Water quality analysis in network and private storage tanks in intermittent distribution systems
2012
In countries suffering from chronic water shortages, water distribution systems are often operated on an intermittent basis. As a consequence, the network is involved by cyclical filling and emptying periods causing water quality degradation. During the emptying period, the distribution system is unpressurised and it may occur that pollutants move into the network. Moreover, the stagnation period can promote microbial growth. For this reason water is usually heavily chlorinated in order to maintain it potable. Due to intermittent water service users acquire private tanks, which are used for collecting water during serviced periods and distributing it when public service is not available. Th…
Music adviser : emotion-driven music recommendation ecosystem
2017
In respect of the big amounts of music available in the web, people met the problem of choice. From another side, practically unlimited resources can bring us new opportunities in the music context. Efficient data management engines which are smart and self managed are in demand nowadays in the music industry to handle music sources amounts of which are coming towards to infinity continuously. This study demonstrates feasibility of the emotional based personalization of music recommendation system. There is still gap between human and artificial intelligence, robotics do not have intuition and emotions which represent critical point of recommendations. Taking into account significant influe…
Ocena wiarygodności internetowych serwisów ubezpieczeniowych w Polsce
2016
Wiarygodność partnera transakcji czy usług realizowanych przez Internet stanowi istotny czynnik dla dalszego rozwoju gospodarki internetowej. Dotyczy to między innymi rozwoju ubezpieczeń internetowych. Dlatego umiejętność oceny wiarygodności serwisów WWW staje się ważnym narzędziem w rywalizacji na rynku ubezpieczeniowym. Celem artykułu jest przedstawienie wyników oceny wiarygodności serwisów WWW wybranych ubezpieczycieli prowadzących działalność w Polsce. W artykule pokazano, że kryteria oceny wiarygodności serwisów internetowych można przyporządkować do trzech wymiarów; są nimi: zdolność serwisu do zapewniania wiarygodności, życzliwość projektantów, twórców i administratorów serwisu w zak…