Search results for "Satisfaction"
showing 10 items of 1427 documents
Leadership in virtual teams: a comparison of transformational and transactional leaders
2009
The effects of transactional and transformational leadership on groups in which people interact in a virtual manner were analyzed and specifically the level of satisfaction and perception of the style adopted were evaluated. Results indicated that a transformational style is more satisfying than a transactional style, and that a transformational leader is judged to be better than a transactional leader.
Customer-Related Social Stressors
2015
Abstract. The purpose of this study was to replicate the dimensions of the customer-related social stressors (CSS) concept across service jobs, to investigate their consequences for service providers’ well-being, and to examine emotional dissonance as mediator. Data of 20 studies comprising of different service jobs (N = 4,199) were integrated into a single data set and meta-analyzed. Confirmatory factor analyses and explorative principal component analysis confirmed four CSS scales: disproportionate expectations, verbal aggression, ambiguous expectations, disliked customers. These CSS scales were associated with burnout and job satisfaction. Most of the effects were partially mediated by …
Customer Loyalty in Clusters: Perceived Value and Satisfaction as Antecedents
2009
Purpose: This paper studies, from the perspective of relationship marketing, the loyalty behavior of industrial customers in the context of a cluster. Loyalty is a key variable for studying long term relationships between firms. Research implications: Recent advances in consumer and services marketing consider that perceived value and satisfaction are central to explaining customer loyalty. However, very few studies in B2B explain the antecedents of customer loyalty. This study adopts the relationship marketing approach, and loyalty behavior is being analyzed in a specific setting: an industrial cluster. Furthermore, the effect of the number of suppliers is analyzed as a possible moderator …
Perceived Corruption and Individuals’ Life Satisfaction: The Mediating Role of Institutional Trust
2018
Corruption degrades the quality of institutions, increases economic inequality and limits growth. Recent studies indicate that corruption is also associated with lower satisfaction with life. This research examines a potential explanation for this association and investigates the role of institutional trust in mediating the linkage between perceived corruption and satisfaction with life. Specifically, in two studies, we tested the novel hypothesises that perceived corruption affects life satisfaction indirectly by undermining individuals’ confidence in institutions. Study 1 (N = 251) involved an opportunity sample from the US. Study 2 (N = 9508) analysed data from the World Value Survey and…
Measuring Tourist Satisfaction Through a Dual Approach: The 4Q Methodology
2018
Tourist satisfaction is one of the key factors in determining the success of a tourist destination, since it affects behavioural intentions, such as the willingness to revisit and recommend the destination. Therefore, much research has addressed the measuring of tourist satisfaction, either eliciting positive or negative evaluations of a holiday or destination. The spread between expected positive and negative characteristics can trigger a tourist experience. And the gap between expectations and perceptions will produce a feeling of satisfaction or dissatisfaction (Expectancy-Disconfirmation Paradigm, EDP). Under these conditions, this paper adopts a dual approach, considering tourist satis…
High-skilled immigrants in times of crisis. A cross-European analysis
2014
Abstract In times of economic turmoil, do high-skilled immigrants (HSIMs) tremble, or are they better suited than non-immigrants or low-skill immigrants to cope with such instability? This paper sheds some light on HSIMs’ social integration during crisis by considering their life satisfaction, ability to get paid work, and civic participation. European Social Survey (ESS) data are used in multilevel models aiming to disentangle the effect of recession in the host economy from that of living through times of crisis. The existing literature does not point in a clear direction, but the use of acculturation perspective, along with the self-selection hypothesis, help to derive clearer expectatio…
WORK–FAMILY CULTURE IN FOUR ORGANIZATIONS IN FINLAND
2005
The main objective of this study was to examine work–family culture in four organizations in Finland (n=1,114). Specifically, we attempted to clarify whether perceived work–family culture would vary according to gender, economic sector and type of organization. Furthermore, we investigated whether these perceptions would be related to employee self-reported well-being. The study data were gathered during 2001 by a questionnaire filled in by personnel from four different organizations, i.e. a municipal social and healthcare department (n=496), a municipal education department (n=232), a paper mill (n=183) and an IT organization (n=199). The first two organizations represented the public sect…
Work-family culture and job satisfaction: does gender and parenting status alter the relationship?
2012
Previous studies on work-family culture have examined its relationship with different employee outcomes (e.g., work-family conflict, job satisfaction, commitment) but neglected one important question; namely, who are most likely to benefit from a supportive work-family culture in terms of positive employee outcomes? The aim of this study was to shed new light on the work-family culture–job satisfaction linkage by examining the moderator effects of gender and parenting status in this relationship. Specifically, we asked whether gender and parenting status would alter the association between work-family culture and job satisfaction. We hypothesized – on the basis of traditional gender roles –…
Volunteer satisfaction in sports clubs: A multilevel analysis in 10 European countries
2020
Regular voluntary engagement is a basic resource for sports clubs that may also promote social cohesion and active citizenship. The satisfaction of volunteers is an imperative factor in this engagement, and the purpose of this article is to explore individual and organizational determinants of volunteer satisfaction in sports clubs. Theoretically, our study builds on the actor-theory concepts where volunteer satisfaction depends on subjective evaluations of expectations and experiences in a sports club (‘logic of situation’), so that positive evaluations lead to higher satisfaction and, hopefully, retention of volunteers. This research uses a sample of 8131 volunteers from 642 sports clubs…
Identity processes and quality of emotional autonomy: The contribution of two developmental tasks on middle-adolescents’ subjective well-being
2009
This study examined the concurrent and predictive relationships between identity-related processes of commitment and exploration, emotional autonomy quality-related constructs of separation and detachment, and subjective well-being, measured through life satisfaction. Four hundred and sixty-one middle-adolescents (227 boys, 234 girls) completed measures of identity, emotional autonomy quality, and satisfaction within different domains. Results showed concurrent and predictive positive relations between commitment, separation and satisfaction with self, and negative relations between exploration, detachment, and satisfaction with self. Results also showed that the relation between satisfacti…