Search results for "Satisfaction"
showing 10 items of 1427 documents
The role of value in services: a study in a retail environment
2006
PurposeThis paper aims to underline the effects of shopping value on customer satisfaction and to determine its antecedent variables.Design/methodology/approachA qualitative survey through interviews with hypermarket customers was first carried out. It was followed by a quantitative study, carried out in two stages: 199 patrons were first interrogated in order to clarify the outlet characteristics scale. A second set of data was then collected (436 respondents). Factorial analysis, confirmatory factorial analysis and analysis of regression were conducted.FindingsThe last study results show that both utilitarian and hedonic values have an influence on satisfaction; they tend to indicate that…
Internal employability as a strategy for key employee retention
2014
Las economías alrededor del mundo, en especial en países delsur de Europa, están sufriendo los paralizantes efectos de la extremadamentecompleja crisis económica y financiera. Este estudio examina el impactode ciertas políticas de recursos humanos enfocadas a incrementarla empleabilidad interna como un medio para retener a los empleados valiososy para promover la flexibilidad laboral dentro de la empresa, asícomo para incrementar las actitudes positivas hacia la ciudadanía organizacional.Se proponen la satisfacción y el compromiso como variables queintermedian la relación entre la empleabilidad interna percibida y la intenciónde abandonar la empresa y sobre el desarrollo de comportamientode…
Mind Your Space! Desk Sharing Working Environments and Employee Commitment in Austria
2019
This paper empirically examines the influence of desk sharing on the various forms of employee commitment. Previous literature has examined the influence of innovative workspace on employee satisfaction as well as the possible the benefits and disadvantages of desk sharing, but not the influence desk sharing may have on employee commitment. Our study examines the level of commitment in organisations that apply desk sharing compared to those with traditional office settings, finding that desk sharing does not necessarily have a negative influence on commitment. Indeed, desk sharing employees show higher level of affective commitment when applied moderately. However, a radical application of …
A Novel Method to Characterize User Sessions of Educational Software
2013
Abstract Software applications destined for the educational environment have a long history and have evolved side by side with the progress of technology from simple computer assisted instruction programs to sophisticated eLearning platforms. A study that we have conducted on a sample of 395 children aged 6 through 12, coming from both the rural and the urban environments, shows that an increasing number of children use computer related technologies. Given their exposure to these technologies it is imperative that the educational applications be designed in a way that takes into account the children's abilities, interests and the demands for their development. We have proposed a 5-dimension…
Integrating Natural Language Processing (NLP) with existing library framework in enhancing level of users' satisfaction
2022
Introduction: Libraries are the storehouse of information instilling knowledge into human minds. The easy availability of information from online sources has barred users from visiting the library physically. To keep the users intact within the physical confines of a library, there is a need for libraries to evolve through the implementation of state-of-the-art techniques. Purpose– The purpose of this study is to develop a theoretical framework and conceptual background for applying natural language processing (NLP) in library and information science (LIS) to improve library services and related research. This study also aims to identify the LIS areas where NLP can use and implement …
On Constraint Handling in Surrogate-Assisted Evolutionary Many-Objective Optimization
2016
Surrogate-assisted evolutionary multiobjective optimization algorithms are often used to solve computationally expensive problems. But their efficacy on handling constrained optimization problems having more than three objectives has not been widely studied. Particularly the issue of how feasible and infeasible solutions are handled in generating a data set for training a surrogate has not received much attention. In this paper, we use a recently proposed Kriging-assisted evolutionary algorithm for many-objective optimization and investigate the effect of infeasible solutions on the performance of the surrogates. We assume that constraint functions are computationally inexpensive and consid…
A biased random-key genetic algorithm for the time-invariant berth allocation and quay crane assignment problem
2017
We address Berth Allocation and Quay Crane Assignment Problems in a heuristic wayWe propose a Biased Random-Key Genetic Algorithm for BACAP and its extension BACASPSolutions of the Genetic Algorithm are improved by a Local SearchThe complete procedure obtains high-quality solutions for large instances Maritime transportation plays a crucial role in the international economy. Port container terminals around the world compete to attract more traffic and are forced to offer better quality of service. This entails reducing operating costs and vessel service times. In doing so, one of the most important problems they face is the Berth Allocation and quay Crane Assignment Problem (BACAP). This pr…
Optimality conditions for nondifferentiable convex semi-infinite programming
1983
This paper gives characterizations of optimal solutions to the nondifferentiable convex semi-infinite programming problem, which involve the notion of Lagrangian saddlepoint. With the aim of giving the necessary conditions for optimality, local and global constraint qualifications are established. These constraint qualifications are based on the property of Farkas-Minkowski, which plays an important role in relation to certain systems obtained by linearizing the feasible set. It is proved that Slater's qualification implies those qualifications.
Selecting Genetic Operators to Maximise Preference Satisfaction in a Workforce Scheduling and Routing Problem
2017
The Workforce Scheduling and Routing Problem (WSRP) is a combinatorial optimisation problem that involves scheduling and routing of workforce. Tackling this type of problem often requires handling a considerable number of requirements, including customers and workers preferences while minimising both operational costs and travelling distance. This study seeks to determine effective combinations of genetic operators combined with heuristics that help to find good solutions for this constrained combinatorial optimisation problem. In particular, it aims to identify the best set of operators that help to maximise customers and workers preferences satisfaction. This paper advances the understand…
A Survey of Current Measurement Methods for eGovernment User-Satisfaction
2011
A survey on eGovernment user-satisfaction measurement methods was conducted to enable a comparison among them and to facilitate a discussion on good practices. The collected information is related to the methodology properties, tools, followed practices, implementation stage and challenges. The main findings are that the surveyed methods rarely refer to any established relevant standards, they are not regularly updated, and most of them do not have an open process for maintenance. We also note that software vendors are mostly not included in the intended group of users of the measurement results. A revision of methods and their maintenance processes can increase their accountability and ena…