Search results for "Satisfaction"
showing 10 items of 1427 documents
Logistics Service Quality and Technology Investment in Retailing
2009
The quality of physical distribution could be a source of differentiation and, consequently, provide a competitive advantage for the retailer. There is no consensus in the literature, however, on the components of logistics service quality, nor on the role of the retailer's investment in technology. In this context, the present paper aims at evaluating the major components of logistics service quality and technological investment, as well as analysing their impact on the results achieved by the store in terms of satisfaction and customer loyalty in different retailing sectors. As a result, we conclude that there is a need for the retailer to plan investment in technology applied to logistic…
The role of trust in cruise passenger behavioral intentions : The moderating effects of the cruise line brand
2014
Purpose– The purpose of this paper is to develop and test a framework to investigate the relationship between perceived value, satisfaction, trust and behavioral intentions and the moderator effect of the cruise line on cruise passengers’ perceptions.Design/methodology/approach– A structural model was developed. In order to verify the hypotheses, a total of 729 cruise passengers were sampled. The study of the data used structural equation models by means of a multi-group analysis.Findings– The results of this study suggest significant paths to increase behavioral intentions: perceived service quality? satisfaction? trust?. In addition, it has been proved that the cruise line moderates the r…
EntityBot: Supporting Everyday Digital Tasks with Entity Recommendations
2021
Everyday digital tasks can highly benefit from systems that recommend the right information to use at the right time. However, existing solutions typically support only specific applications and tasks. In this demo, we showcase EntityBot, a system that captures context across application boundaries and recommends information entities related to the current task. The user’s digital activity is continuously monitored by capturing all content on the computer screen using optical character recognition. This includes all applications and services being used and specific to individuals’ computer usages such as instant messaging, emailing, web browsing, and word processing. A linear model is then …
Designing for Exploratory Search on Touch Devices
2015
Exploratory search confront users with challenges in expressing search intents as the current search interfaces require investigating result listings to identify search directions, iterative typing, and reformulating queries. We present the design of Exploration Wall, a touch-based search user interface that allows incremental exploration and sense-making of large information spaces by combining entity search, flexible use of result entities as query parameters, and spatial configuration of search streams that are visualized for interaction. Entities can be flexibly reused to modify and create new search streams, and manipulated to inspect their relationships with other entities. Data compr…
The influence of illness severity on health satisfaction in patients with cardiovascular disease: The mediating role of illness perception and self-e…
2015
The importance of psychological factors in improving conditions of cardiovascular disease (CVD) patients is stressed by the guidelines for their prevention and rehabilitation, but little is known about the impact of illness severity on patients well-being, and on the psychosocial variables that may mediate this association. The aim of this study was to investigate the role of illness perception and self-efficacy beliefs on the relationship between illness severity and health satisfaction in 75 CVD patients undergoing rehabilitation (80% men; mean age = 65.44) at the St. Luca Hospital, Istituto Auxologico Italiano, Milan, Italy. Illness severity was measured in terms of left ventricular ejec…
Relationship of Illness Severity with Health and Life Satisfaction in Patients with Cardiovascular Disease: The Mediating Role of Self-efficacy Belie…
2012
Guidelines for cardiovascular rehabilitation from different countries underline the importance of psychological factors in the achievement of improved clinical conditions and quality of life in patients with cardiovascular disease (CVD). Nevertheless, little research has been performed to identify the specific factors that greatly affect or foster patients' quality of life. The aim of the current study was to investigate the contribution of illness perceptions (IP) and self-efficacy beliefs (SE) on the impact exerted by illness severity on health and life satisfaction in patients with CVD undergoing a rehabilitation program. The study had a cross-sectional design and involved 116 patients (…
Mothering, fathering, and Italian adolescents' problem behaviors and life satisfaction: Dimensional and typological approach
2013
In this study, we explored the relationship between mothering, fathering and Italian adolescents’ problem behaviors and life satisfaction by using both typological and dimensional approaches. From a typological perspective, we examined variations in adolescent adjustment as a function of maternal and paternal parenting styles. From a dimensional perspective, we examined the relationships between crucial dimensions of perceived mothering and fathering (acceptance and strictness) and their contribution to adolescents’ adjustment, for girls and boys separately. A total of 213 adolescents (99 boys and 114 girls), aged from 14 to 16 years of age, completed self-report measures on perceived paren…
The Relationship between Perceived Emotional Intelligence, Work Engagement, Job Satisfaction, and Burnout in Italian School Teachers: An Exploratory …
2020
The study investigates the relationship between perceived emotional intelligence, burnout, work engagement, and job satisfaction in 238 Italian school teachers. The mean age was 50 years, ranged from 26 to 66 (SD = 9.16). The research protocol included a demographics data sheet, the Wong and Law Emotional Intelligence Scale (WLEIS; Wong & Law, 2002), the Copenhagen Burnout Inventory (CBI; Kristensen, Borritz, Villadsen, & Christensen, 2005), the Utrecht Work Engagement Scale (UWES; Schaufeli, Bakker, & Salanova, 2006), and the Organizational Satisfaction Scale (QSO; Cortese, 2001). Several international studies already demonstrated an association among these variables. Our resul…
Scritti in onore di Pellegrino Capaldo
2014
La qualità dei servizi è stata riconosciuta come un rilevante aspetto caratterizzante la performance dell’azienda pubblica, analogamente alla capacità di operare secondo criteri di efficienza e nel rispetto dei vincoli di bilancio. Sebbene sia possibile riscontrare alcuni significativi casi di adozione di politiche di customer satisfaction nelle amministrazioni pubbliche italiane, a tutt’oggi il tema presenta significative criticità, specialmente in ordine agli aspetti metodologici e agli strumenti operativi che consentano di integrare dette politiche nel sistema di programmazione e controllo delle aziende che erogano tali servizi. Il presente lavoro adotta una diversa prospettiva di analis…
Enhanced TESF methodology for course excellence
2010
The need to achieve the excellence in services provided by a University has been object of study and research for several decades. Often, the focus is not only on the education service, but on several satellite services provided by a university. This article focuses on teaching, considered as a central service, believing (the authors) that the improvement actions of an academic institution should always start from this service. The work proposes the implementation of a tool able to measure student perceptions on certain selected aspects of the course. This tool is part of the Teaching Experiment and Student Feedback (TESF) methodology previously developed by the authors. Here, the steps to …