Search results for "Satisfaction"
showing 10 items of 1427 documents
Statistical properties of a new student satisfaction index
2010
Quality of Higher Education is increasingly important in all developed countries. In fact quality and reputation are key elements to control the flow of students at national and international level. The authors have shown that quality of education can be improved through a process of self-assessment of the teaching services and a well studied analysis of the student feedback. In particular a new student satisfaction index was formulated which allows student feedback being summarised and interpreted for a continuous course improvement. In this paper some statistical properties of the student satisfaction index are illustrated, and comparisons with other measures based on Likert scales are ma…
La soddisfazione degli utenti interni delle aziende ospedaliere: considerazioni su uno strumento di misura
2003
The paper proposes the application of two different methodologies, based on the Traditional Test Theory (TTT) and on the Modern Test Theory (IRT), to select the items of a questionnaire administered in the year 2000 to the personnel of the Hospital Firm “Careggi” in Florence, in order to analyse the satisfaction of “internal consumers”. Such methodologies provide very different results, depending on the assumptions of the different models used.
Assessing satisfaction of tourists visiting Italian museums: eviden from the eWOM
2022
Museum visitors’ satisfaction is a priority asset for those museums aiming at being competitive in the cultural tourism sector. In this study, evaluations by visitor-tourists, left in their reviews on museums on the TripAdvisor platform, are analysed. Through web scraping, we collected comments for twelve Italian museums left during the year 2019. The content analysis focussed on components of the tourists’ satisfaction among Italian and foreign museum visitors, with emotional response, management, and exhibitions emerging as key concepts in museum’s evaluation. Noticeably, some elements emerged as divisive: i.e., they appeared both among less and most satisfied tourist-visitors
The effects of using participatory working time scheduling software on working hour characteristics and wellbeing : a quasi-experimental study of irr…
2020
Background: Studies in the health care sector indicate that good work time control is associated with better perceived wellbeing but also with non-ergonomic work schedules, such as compressed work schedules. Participatory working time scheduling is a collaborative approach to scheduling shift work. Currently, there is a lack of information on whether working hour characteristics and employees' wellbeing in irregular shift work change after implementing participatory working time scheduling. Objective: To investigate the effects of using digital participatory working time scheduling software on working hour characteristics and well-being among Finnish hospital employees. Participants and met…
What drives customer satisfaction and well-being in ridesharing? : A developing country perspective
2019
This study examines ridesharing services from the customer perspective in a developing country context and investigates two significant post-adoption and marketing consequences: satisfaction and well-being. Using a purposeful sampling technique, six semi-structured in-depth interviews were conducted in Sindh province, Pakistan. Among the major findings are that customers’ awareness of the services and how to use the mobile application, convenience of use, high perceived value, the quality of information available in the ridesharing mobile app, real-time location services, and an effective complaint resolution mechanism promote customer satisfaction and well-being. This study includes implic…
The Revival of Indonesian Skin Care Brands
2020
Skincare business in Indonesia has been growing enormously in the last decade, with the coming of international brands and the struggling of local brands, to win the Indonesian customers. The aim of this research is to analyze the influence of country of origin to purchase decision through the brand image, and the impact of country of origin on customer satisfaction for local Indonesian skin care brands. As this research is using the quantitative approach, the data are collected by using questionnaires which are distributed to selected samples of 179 respondents. The respondents are chosen from the consumers of Indonesian brands of skin care products. The data are analyzed with SmartPLS sof…
Values that Underlie and Undermine Well–Being: Variability across Countries
2017
We examined relations of 10 personal values to life satisfaction (LS) and depressive affect (DEP) in representative samples from 32/25 countries ( N = 121 495). We tested hypotheses both for direct relations and cross–level moderation of relations by Cultural Egalitarianism. We based hypotheses on the growth versus self–protection orientation and person–focus versus social–focus motivations that underlie values. As predicted, openness to change values (growth/person) correlated positively with subjective well–being (SWB: higher LS, lower DEP) and conservation values (self–protection/social) correlated negatively with SWB. The combination of underlying motivations also explained more comple…
Regret appraisals, age, and subjective well-being
2003
This study examined whether regrets are associated with age and subjective well-being in a sample of 176 participants ranging in age 19 to 82 years. Participants were asked to name unattained goals or events which they currently regret, and appraise these along a number of dimensions such as changeableness and consequences. The results showed that those who appraised their regret-related goals or events as having an impact on their present lives, reported a lower level of life satisfaction and more physical symptoms than those who appraised their regrets as having less consequence. There were also age differences in the regret appraisals. The older adults evaluated their regret-related goal…
Spillover outcomes of job insecurity: differences among men and women (Consecuencias indirectas de la inseguridad laboral: diferencias entre hombres …
2021
A vast literature on job insecurity can be found. However, there are still several significant research gaps. Little attention has been paid to the spillover effect of job insecurity on employees’ ...
Psychological profile of adolescent cyberbullying aggressors / Perfil psicosocial de adolescentes agresores decyberbullying
2015
AbstractThe aim of this study was to analyse adolescent cyberbullying aggressors’ psychosocial profiles, taking into account the psychosocial adjustment indicators of life satisfaction, non-conforming reputation, antisocial behaviours at school and antisocial behaviours in the community. The sample was made up of 877 Spanish students (48.6% boys and 51.4% girls) aged 11 to 17 (M = 13.8, SD = 1.4). Three groups of adolescents were distinguished: severe cyberbullies, occasional cyberbullies and non-aggressor adolescents. Analysis of covariance results indicated differences between the two cyberbullying groups and non-aggressor adolescents. The severe cyberbullies, followed by occasional cyber…