Search results for "Service"
showing 10 items of 3964 documents
Satisfaction and loyalty in B2B relationships in the freight forwarding industry: adding perceived value and service quality into equation
2018
This paper focuses on analysing the determinants of satisfaction (service quality, perceived value), as well as its possible influence on customer loyalty of freight forwarders to freight transport service providers (by road/maritime/air) in Spain. To this end, we propose a causal model tested using information from 205 freight forwarders collected through personal interviews. The model was estimated using the Partial Least Squares (PLS) approach. Moreover, the existence of differences in the perceptions on the analysed variables between transport modes is tested through ANOVA. Results show that service quality has an influence on customer satisfaction, both directly, as well as through per…
El aprendizaje-servicio : una estrategia para la formación de competencias en sostenibilidad
2015
El artículo presenta la estrategia docente del Aprendizaje-Servicio como herramienta para desarrollar competencias vinculadas al reto de la sostenibilidad, tal y como establecen las directrices de la Conferencia de Rectores de las Universidades españolas (CRUE) y otras instancias institucionales a nivel local y global. Se analiza la experiencia docente de la autora, que ha utilizado la metodología del aprendizaje-servicio en la enseñanza universitaria para la formación de futuros y futuras profesionales de la educación en el logro de competencias clave exigidas por el desarrollo sostenible: el análisis crítico, la reflexión sistémica, la toma de decisión colaborativa, y el sentido de respon…
Mediacion en los conflictos derivados de los servicios digitales en la Unión Europea
2022
SUMARIO: I. PLANTEAMIENTO GENERAL. II. CONFLICTOS ENTRE USUARIOS PROFESIONALES Y PROVEEDORES DE SERVICIOS DE INTERMEDIACIÓN. 1. Oligarcas tecnológicos y comerciantes en la economía de las plataformas en línea. 2. Sistema dual para facilitar la resolución extrajudicial de controversias entre usuarios profesionales y proveedores de servicios intermediarios. A) Sistema interno de tramitación de reclamaciones. B) Mediación y mediadores especializados. II. CONFLICTOS ENTRE LAS PLATAFORMAS EN LÍNEA Y LOS DESTINATARIOS DEL SERVICIO. 1. La Propuesta de Reglamento relativo a un mercado único de servicios digitales (Ley de Servicios Digitales) como marco introductorio. 2. Alternativas a la jurisdicci…
La mediación como instrumento de dialogo entre las organizaciones y el territorio
2020
The use of mediation as a tool to promote social coexistence remains today a "non-ordinary" social action strategy, which is often activated more to prevent or resolve conflicts than to meet the needs of different communities. However, the experience of social and/or commission mediation services in different parts of the world have proven effective in generating social relationships through the offer of participation spaces; participation which, therefore, goes beyond the assumption of responsibility on the part of the citizen with regard to his own conflicts, and the openness to the search for solutions in relation to conflict, to become space and opportunity for the citizen to know and r…
The multifaceted nature of language mediation and interpreting. A personal case of disempowerment
2015
This work aims at examining the similarities and differences between Community/Public Service Interpreter and Cultural- and Language Mediator. A personal case will be illustrated to show that delicate and complex interface of privatepublic- institutional-social discourse forms and discourse roles that are played out in the process of language mediation.
Paroxetine Administration Affects Microbiota and Bile Acid Levels in Mice.
2020
Recent interest in the role of microbiota in health and disease has implicated gut microbiota dysbiosis in psychiatric disorders including major depressive disorder. Several antidepressant drugs that belong to the class of selective serotonin reuptake inhibitors have been found to display antimicrobial activities. In fact, one of the first antidepressants discovered serendipitously in the 1950s, the monoamine-oxidase inhibitor Iproniazid, was a drug used for the treatment of tuberculosis. In the current study we chronically treated DBA/2J mice for 2 weeks with paroxetine, a selective serotonin reuptake inhibitor, and collected fecal pellets as a proxy for the gut microbiota from the animals…
Laboratory testing in the emergency department: an Italian Society of Clinical Biochemistry and Clinical Molecular Biology (SIBioC) and Academy of Em…
2018
Abstract Background: The mainstay of patient-oriented laboratory testing in emergency settings entails selecting a number and the type of tests according to valid criteria of appropriateness. Since the pattern of urgent tests requesting is variable across different institutions, we designed a joined survey between the Academy of Emergency Medicine and Care (AcEMC) and the Italian Society of Clinical Biochemistry and Clinical Molecular Biology (SIBioC) for reaching tentative consensus about the most informative diagnostic tests in emergency settings. Methods: A survey, containing the most commonly ordered urgent laboratory tests and the relative clinical indications, was disseminated to eigh…
Exploring nursing competence to care for older patients in municipal in‐patient acute care: A qualitative study
2019
Aim To identify critical aspects of nursing competence to care for older patients in the context of municipal in-patient acute care. Background An increasingly complex and advanced primary healthcare system requires attention to the extent of nursing competence in municipal services. However, competence in complex and advanced care settings must be explored using perspectives which acknowledge the complexity of nurses' performance. Design A phenomenological hermeneutic, qualitative approach with individual in-depth interviews was used. COREQ reporting guidelines have been applied. Methods A sample of eight nurses and two physicians employed in municipal in-patient acute care units (MAUs) we…
Increase in physical activity and cardiometabolic risk profile change during lifestyle intervention in primary healthcare: 1-year follow-up study amo…
2011
Objectives To investigate the association between increase in physical activity and changes in cardiometabolic risk factors during a lifestyle intervention programme in routine clinical settings. Design Prospective follow-up. Setting 400 primary healthcare centres and occupational healthcare outpatient clinics in Finland. Participants Individuals at high risk for type 2 diabetes identified in the implementation project of the national diabetes prevention programme (FIN-D2D) and participating in baseline and 1-year follow-up visits. Final study group comprised the 1871 non-diabetic participants who responded at follow-up visit to a question on stability versus increase of physical activity. …