Search results for "Service"

Julkisen palvelun tehostamisen uudet opit : esittelyssä lean-ajattelu

2019

Zarządzanie procesowe jako warunek wzrostu efektywności działania administracji publicznej

2016

Zarządzanie procesowe jest koncepcją znaną w praktyce gospodarczej już od wielu lat. Sektor publiczny dopiero niedawno zainteresował się możliwościami implementacji orientacji procesowej do zarządzania jednostkami administracji publicznej. Zainteresowanie to wynika ze stale rosnącej presji wzrostu efektywności realizacji zadań publicznych, a podejście procesowe stanowi kluczowy element usprawnienia wykonywania zadań publicznych i pozwala na lepsze dostosowanie ich do potrzeb odbiorców. Dlatego też celem niniejszego opracowania jest wskazanie potencjału zarządzania procesowego jako instrumentu modernizacji i organizacji pracy organów samorządowych. Wskazano jednocześnie wyzwania stojące prze…

Demand Responsive Transport Services for Improving the Public Transport in Suburban Areas

2022

Suburbs suffer from isolation from densely populated urban centers due to the poor performance of traditional public transport services such as buses. This isolation worsens the quality of life of the residents of these areas, with related problems of social exclusion. One of the possible solutions to meet the mobility needs of these people is a flexible service such as Demand Responsive Transport (DRT) systems. This article assessed the effectiveness of a DRT service as a feeder transit service, assuming a connection of three suburban districts of Palermo, Italy, with a Railway Line station. Thanks to a Revealed Preferences (RP) and Stated Preferences (SP) survey campaign, both the current…

Spouses’ Experiences of Rehabilitees’ Burnout and Recovery

2021

The role of family members’ support in the burnout recovery process has been recognized in several studies. The role of emotional support provided by the spouse has been found to be significant in reducing burnout levels. Although crossover of burnout and emotional support have been investigated, the partners’ experiences of the individuals’ burnout and recovery have remained largely unexplored. To fill this research gap the study aims to provide in-depth knowledge of the experiences of spouses of individuals who have a history of burnout and are recovering from it by participating in a rehabilitation course. Ten spouses of individuals who had previously suffered and had recovered or was re…

Personal Social Networks of Community-Dwelling Oldest Old During the Covid-19 Pandemic—A Qualitative Study

2021

The COVID-19 pandemic and its related restrictions have affected the everyday life of older people. Advanced age is a significant predisposing factor for a more severe COVID-19 infection, increasing the risk for hospitalization and mortality. Even though restrictions have been, thus, well-grounded, they may also have had detrimental effects on the social well-being of older people. Personal networks and social activity are known protective factors against the premature decline in health and functioning, and it is widely acknowledged that social isolation increases feelings of loneliness, poor quality of life, and even the risk for diseases and disabilities among older adults. This qualitati…

HEALTHCARE QUALITY - A MANAGERIAL APPROACH

2014

Healthcare quality has been defined in different ways, depending on the dimension that the authors had in mind. Furthermore, if initially healthcare quality was defined and assessed from the specialists’ and researchers’ point of view, nowadays the importance of patient and the public opinion preferences and perspective has been recognized. Thus, the first step in assessing the quality of these services involves defining what is meant by "quality". Along these lines, this paper presents the results of a qualitative research, conducted on a sample of 16 managers, quality managers and CEOs of several clinics and hospitals, both public and private (for-profit), from Bucharest.

Medical Services - A Significant Component of the Economic Activity

2017

Medical services and their quality represent an important aspect for each individual, for the whole society, and the health of the population is a motor of the economy in the productive sphere. The main conditions that a high-quality health system must meet are: general coverage, response to needs, equity,efficiency,state responsibility towards public health. The present study is a comparison of marketing health services in Romania and worldwide. The current consumer of health services is more educated and more concerned with health needs than in the past. The marketing of these services has begun to be viewed from a new perspective, more aggressive and more marketing-oriented and business …

Ethics in Emergency Medical Services – Who Cares? An exploratory analysis from Australia

2008

Due to the complexity, stressfulness and often the life threatening nature of tasks that ambulance professionals have to deal with every day, ethical decision making in Emergency Services is a daily challenge. An Australian Association of Ambulance Professionals undertook a project of research to identify the individual ethics profile of members and their perspective on organization ethics and ethical conflict to better understand apparent conflict in ethical values between members and their employer organization. Due to the exploratory nature of this study two types of data (quantitative and qualitative) were gathered through a self-administrated questionnaire of members and semi-structure…

Cost that is Directly Incurred as a Result of Operating the Train Service on the 1520 mm Rail with Primarily Freight Transportation

2016

AbstractUnder the Directive 2012/34/EU (21 November 2012) “the charges for … [rail] infrastructure … shall be set at the cost that is directly incurred as a result of operating the train service”. This charging rule is new for Baltic States’ railways, where due to the favorable geographic position a full cost application without detalization was possible. Although, a big number of relevant studies on the issue was made in EU, all of them covered only 1435mm railways with primarily passenger transportation. This study has been made in order to understand the impact of train operating on 1520mm rail infrastructure with primarily freight transportation.A gradual model of infrastructure chargin…

Spatial conflicts betweem modernizations of railway lines and natural values A case study of Poznań - Szczecin railway line

2017

One of the most intensive processes in the development of Polish transport infrastructure is currently modernizing main national railway lines. One of them is the railway line between Poznan and Szczecin. During the realization of such projects there occur conflicts in fulfilling different ecosystem functions by landscapes. On the basis of the theory of ecosystem services these conflicts should be solved, and potential projects – optimized. The study evaluates natural values of the areas adjacent to the railway line Poznań - Szczecin within a zone of 250 m, and also identifies areas with varying conflict degrees for the realization of the modernization project. The most important areas of h…