Search results for "Software quality"
showing 10 items of 34 documents
Content quality assessment and acceptance testing in location‐based services
2006
In this paper, we develop and evaluate an approach to assessing the content quality in a location‐based service (LBS). The proposed approach, instead of assessing the quality in absolute terms such as completeness or accuracy, measures the effect that the imperfection of the content is having on the reliability of that specific LBS. We apply the basic ideas from Software Reliability Engineering (SRE), but develop a modification of SRE, 2‐Branch, in order to separate content quality from other factors, such as positioning imprecision, and to reduce the measurement error. In our experimental study, we first compare 2‐Branch to the standard SRE, after which we experimentally analyze some prope…
Quality for Global Knowledge-Intensive Organizations: A Step-by-Step Guide
2009
Learning and education as well as knowledge-intensive work processes have become more and more internationalized. Knowledge workers are distributed around the world, study programs are exported across borders, and learners work in globally distributed groups. However, the quality of their work differs in many cases. In this paper, an approach to manage quality within the process of internationalization for globally distributed knowledge-intensive organizations (such as universities) is presented. A particular focus is the field of e-Learning. The key quality factors for internationalization of global learning are defined and examples for quality criteria resulting from these factors are int…
Knowledge management in cyberphysical systems: determining the quality requirements for health systems with the Kano model
2018
This paper focuses on knowledge management in cyberphysical systems (CPS), dealing with the importance and influence of smart technologies for the creation of the smart health systems as a part of the smart home. This approach considers the reorganisation and adaptation of medicine and health systems, building the research framework upon knowledge management 4.0 for health systems. Customer satisfaction or dissatisfaction was researched using the qualitative methodology of the Kano model. The questionnaire deals with five factors that play a crucial role in the decision to purchase such a system: 1) software reliability; 2) medical device interoperability; 3) security and privacy; 4) system…
PRISMA: towards quality, aspect oriented and dynamic software architectures
2003
The development of software systems must be done using platforms that allow the description of quality, complex, distributed, dynamic and reusable architectural models. We present in this paper PRISMA, an architectural modelling approach based on aspects and components that uses a component definition language (components, connectors and systems) to define architectural types at a high abstraction level and a configuration language to design the architecture of software systems. The component definition language increases reuse allowing importation of COTS and reduces complexity by integrating two modern software development approaches: component-based software development and aspect-orient…
Analysis of the implementation of ISO 9000 quality assurance systems
2000
Examines the literature relating to the implementation of quality assurance systems and then uses a questionnaire to a number of organisations and consultants to compare “practice” with “theory”. Analyses the implementation process for quality assurance systems designed to meet the requirements of the ISO 9000 standard to identify the role of the different “actors” to find out which factors facilitate the implementation or make it more difficult. Suggests that the primary motivation for introducing ISO 9000 systems is to improve image and reputation rather than processes.
Quality System for Production Software as Tool for Monitoring and Improving Organization KPIs
2013
In this paper we propose a solution as support for quality systems for production software. The motivation behind this study was to reduce that cost in the production area caused by gaps in the quality of the production software. Our proposal: QSPS (Quality System for Production Software) is offering support in the "vulnerable points" of these quality systems which usually generate nonconformities and have proved to be difficult or impossible to control. QSPS is a method in seven steps or modules that integrates also software tools, templates, checklists, evaluating tools elaborated complying to products, process and system quality standards. If other analyzed methods like: Scrum, XP, Fuzzy…
Quality Indicators in Reference to the Evaluation of the Quality Management of Services in Local Public Administration
2014
Abstract The paper proposes to show evidence in measures of quality through quantification of the level of current performance of an organization, like local public administration, in accordance with performance standards. The evaluation of quality measures the difference between the expected performance and the actual performance, to identify and improve the quality of the local public administration. Standards of performance could be set for different dimensions of quality. For example: the quality of managing documents, the products, processes and services requires the gathering and analysis of information, set in measuring terms. In a few cases the measuring of quality as percentage of …
Which Test Artifacts Testing Service Providers should Reuse and How? Experiences from a Case Study in the Chinese ICT Sourcing Market
2011
Software testing service providers are facing new requirements to shorten service times, lower costs, and increase service customization and quality. Reuse of test artifacts is a possible solution that can help providers to meet the requirements because reuse can improve software quality and productivity. However, the extant literature does not explain in depth which test artifacts should be reused and how. This paper focuses on ICT-enabled sourcing of software testing services in the Chinese market to identify the most important reusable test artifacts. There are two reasons for this research. First, most Chinese service providers are small or medium-sized and have to overcome obstacles su…
Time Up for Phishing with Effective Anti-Phishing Research Strategies
2015
Public awareness is a significant factor in the battle against online identity theft (phishing). Advancing public readiness can be a strategic protection mechanism for citizens' vulnerability and privacy. Further, an effective research strategy against phishing is the combination of increased social awareness with software quality and social computing. The latter will decrease phishing victims and will improve information systems quality. First, the authors discuss recent research results on software quality criteria used for the design of anti-phishing technologies. Second, it is argued that the dynamics of social surroundings affect citizens' trust and can compromise social security. Thir…
Diffusion of software technology innovations in the global context
2003
This study examines how software businesses are acquiring new software technology innovations (STIs) in rapidly changing globalized business environment characterized by rapidly shortening software technology life cycles, changing customer demands, and intense competition. It was executed through both theoretical and empirical investigations and analyses. It describes one case company as an example of the diffusion of STI and develops a framework for the diffusion of software technology innovation. The research findings are useful for both further research and industrial settings.