6533b832fe1ef96bd129ab8a
RESEARCH PRODUCT
Analysis of the implementation of ISO 9000 quality assurance systems
M. Angeles Escribá MorenoManuela Pardo Del ValFrancisco Balbastre BenaventClara Martínez FuentesTomás Félix González Cruzsubject
Quality auditQuality management systemProcess managementQuality managementComputer sciencebusiness.industrySoftware quality analystQuality controlbusinessProgram assuranceQuality assuranceQuality of analytical resultsdescription
Examines the literature relating to the implementation of quality assurance systems and then uses a questionnaire to a number of organisations and consultants to compare “practice” with “theory”. Analyses the implementation process for quality assurance systems designed to meet the requirements of the ISO 9000 standard to identify the role of the different “actors” to find out which factors facilitate the implementation or make it more difficult. Suggests that the primary motivation for introducing ISO 9000 systems is to improve image and reputation rather than processes.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2000-11-01 | Work Study |