Search results for "User satisfaction"
showing 10 items of 22 documents
Investigating Customer Satisfaction in a Health Club Context by an Application of the Tetraclasse Model
2006
International audience; Although customer satisfaction is recognised as a key driver for positive organisational outcomes, the nature and the role of the service attributes contributing to satisfaction are still misunderstood, and are most often evaluated by service quality dimensions. This study attempts to explore these attributes and their contribution to satisfaction in a sport service context using Llosa's Tetraclasse model which hypothesises that some service attribute weights are performance related whereas others are not. This application on a sample composed of 184 customers from five French health clubs indicated four satisfaction contribution types. The results suggest that the q…
EntityBot: Supporting Everyday Digital Tasks with Entity Recommendations
2021
Everyday digital tasks can highly benefit from systems that recommend the right information to use at the right time. However, existing solutions typically support only specific applications and tasks. In this demo, we showcase EntityBot, a system that captures context across application boundaries and recommends information entities related to the current task. The user’s digital activity is continuously monitored by capturing all content on the computer screen using optical character recognition. This includes all applications and services being used and specific to individuals’ computer usages such as instant messaging, emailing, web browsing, and word processing. A linear model is then …
Designing for Exploratory Search on Touch Devices
2015
Exploratory search confront users with challenges in expressing search intents as the current search interfaces require investigating result listings to identify search directions, iterative typing, and reformulating queries. We present the design of Exploration Wall, a touch-based search user interface that allows incremental exploration and sense-making of large information spaces by combining entity search, flexible use of result entities as query parameters, and spatial configuration of search streams that are visualized for interaction. Entities can be flexibly reused to modify and create new search streams, and manipulated to inspect their relationships with other entities. Data compr…
Decoupling Office Energy Efficiency From Employees' Well-Being and Performance: A Systematic Review
2019
Energy efficiency (i.e., the ratio of output of performance to input of energy) in office buildings can reduce energy costs and CO2 emissions, but there are barriers to widespread adoption of energy efficient solutions in offices because they are often perceived as a potential threat to perceived comfort, well-being, and performance of office users. However, the links between offices' energy efficiency and users' performance and well-being through their moderators are neither necessary nor empirically confirmed. The purpose of this study is to carry out a systematic review to identify the existing empirical evidence regarding the relationships between energy-efficient solutions in sustainab…
A data-logging mechanism to support e-learning systems
2015
User profiling and e-learning have received great attention in the last years. In a learning environment, user profiling provides historical data of the students' performance on different learning subjects. e-Learning tools such as serious games can collect user's data and build a user profile by appropriate storing these information. Thus, by combining above techniques and analysing each user's data a teacher can provide personalized treatment to her/his students. In this paper we present our solution on storing and analysing user data on a centralized server. Our system stores data collected from users with dyslexia. We maintain one user profile per student from data taken from a) user re…
IANUS - Comparative analysis - Appendix A: UST analysis
2002
UST dimension concerns data different from already analyzed data of ABA, ENQ, and ECO for their own nature: UST data are individual/subjective data while ABA, ENQ, and ECO are aggregate/objective data. So, the analysis criterion used for UST data will be different from that used previously. Our aim, in this section, is an evaluation of the users’ opinions on facilities through a descriptive analysis of our sample results.
The role of perceived value and emotions in the satisfaction and future intentions of spectators
2016
The quality of service offered by sports entities has become a good predictor of user satisfaction and also future intentions. To know the future intentions of customers of any service is a key objective to develop service improvement and retention strategies. This need has also become apparent to professional sports clubs. In this study, the relationship between quality, perceived value, emotions, satisfaction and future intentions of spectators are analyzed for a sporting event. Using a sample of 563 spectators and modeling with structural equations, results indicate that perceived value is the best predictor of the satisfaction and future intentions of spectators, while quality and emoti…
A reflective characterisation of occasional user
2017
This work revisits established user classifications and aims to characterise a historically unspecified user category, the Occasional User (OU). Three user categories, novice, intermediate and expert, have dominated the work of user interface (UI) designers, researchers and educators for decades. These categories were created to conceptualise user's needs, strategies and goals around the 80s. Since then, UI paradigm shifts, such as direct manipulation and touch, along with other advances in technology, gave new access to people with little computer knowledge. This fact produced a diversification of the existing user categories not observed in the literature review of traditional classificat…
Technology acceptance of voice assistants : anthropomorphism as factor
2017
Teknologian omaksumista on tutkittu tietojärjestelmätieteissä vuosia, tarkoituksena selvittää mitkä tekijät vaikuttavat teknologian omaksumiseen. Nämä tutkimukset ovat tuottaneet erilaisia malleja, jotka selittävät tämän prosessin niin teknisestä, kuin motivaation näkökulmasta. Tämä tutkimus yrittää luoda mallin joka selittää teknologian omaksumisen, kun antropomorfismi on lisätty tekijäksi. Tätä mallia tutkitaan ääniavustajien kontekstissa. Tämä pro-gradu tutkielma koostuu kirjallisuuskatsauksesta, sekä empiirisestä tutkimuksesta. Kirjallisuuskatsaus osoittaa antropomorfismin voivan vaikuttaa käyttäjän käyttäytymiseen. Lisäksi katsaus tunnistaa sopivia tekijöitä, joilla mitata antropomorfi…
Evaluation of interface pressure and temperature management in five wheelchair seat cushions and their effects on user satisfaction
2020
Abstract Background Factors such as the manufacturing materials, shape or even the mechanical and thermal response of sitting Pressure Redistribution Support Surfaces (PRSS) can be potential contributors to pressure ulcers. However, few studies have compared a number of characteristics of the most frequently used devices. Objective To compare three potential contributors to pressure ulcers in five commercial PRSS: pressure redistribution, temperature and perceived comfort. Method: Study with a cross-over randomized design in healthy volunteer participants. Data was collected in a temperature and relative humidity controlled environment. To assess thermal response, the temperature (Flir-E60)…