Search results for "Vider"
showing 10 items of 252 documents
Customer-related social stressors and service providers' affective reactions
2012
Summary Previous research has shown that customer-related social stressors (CSS) have negative effects on service providers' long-term well-being. Little is known, however, about short-term and mid-term affective stress reactions and reciprocal effects between service providers' affect and CSS. The aim of this study was to expand extant research (i) by analyzing service providers' short-term (across a day) and mid-term (across 2 weeks) affective reactions to perceived CSS; (ii) by analyzing intraindividual as well as interindividual effects; and (iii) by investigating reciprocal effects of affective reactions and CSS that may eventually lead to psychosocial cycles. Our study employed a diar…
Customer-Related Social Stressors
2015
Abstract. The purpose of this study was to replicate the dimensions of the customer-related social stressors (CSS) concept across service jobs, to investigate their consequences for service providers’ well-being, and to examine emotional dissonance as mediator. Data of 20 studies comprising of different service jobs (N = 4,199) were integrated into a single data set and meta-analyzed. Confirmatory factor analyses and explorative principal component analysis confirmed four CSS scales: disproportionate expectations, verbal aggression, ambiguous expectations, disliked customers. These CSS scales were associated with burnout and job satisfaction. Most of the effects were partially mediated by …
The public sector's roles in the sharing economy and the implications for public values
2019
Abstract Motivated by the growing significance of the sharing economy, we discuss the roles the public sector may play within the sharing economy and the corresponding implications for public values. The sharing economy represents a transformative agent for the public sector within the current landscape of digital transformation. While the public sector has so far acted mainly as a regulatory body in the sharing economy, we here discuss implications for other roles the public sector may take on, including the roles of customer, service provider, and platform provider. Framed within the context of the public value ideals (professional, efficiency, service, and engagement), we examine the opp…
Calibration of high voltages at the ppm level by the difference of $^{83\mathrm{m}}$Kr conversion electron lines at the KATRIN experiment
2018
The neutrino mass experiment KATRIN requires a stability of 3 ppm for the retarding potential at − 18.6 kV of the main spectrometer. To monitor the stability, two custom-made ultra-precise high-voltage dividers were developed and built in cooperation with the German national metrology institute Physikalisch-Technische Bundesanstalt (PTB). Until now, regular absolute calibration of the voltage dividers required bringing the equipment to the specialised metrology laboratory. Here we present a new method based on measuring the energy difference of two [superscript 83m]Kr conversion electron lines with the KATRIN setup, which was demonstrated during KATRIN’s commissioning measurements in July 2…
Value Creation and Power Asymmetries in Digital Ecosystems : A Study of a Cloud Gaming Provider
2020
Digital platforms connecting users and service providers have a central role in determining the value creation structure of ecosystems. Platform developers try to achieve a dominant position for the platform with a strong ecosystem around it. The size and attractiveness of the services can attract new users, and growing user volume can bring new co-operative service providers to the service partner network. An interesting question is how the presence of power and potential power asymmetry affect the value creation capability and the structure of a network around a platform? This chapter describes an example of value creation and the influence of power asymmetry in a digital ecosystem built …
Adaptation of the Model for Assessment of Telemedicine (MAST) for IoT Telemedicine Services
2017
Internet of Things (IoT) based solutions and services may be used to support and extend the independent living of older adults in their living environments by responding to real needs of caregivers, service providers and public authorities. Telemedicine and telehealth platforms are among the various types of IoT services that could support the provision of health services. Current Health Technology Assessment (HTA) models that are used for the evaluation of telehealth and telemedicine services do not consider IoT aspects. HTA models would ideally need to be extended to include IoT platforms, for an optimal introduction of IoT in everyday provision of health and care services. This paper pre…
The heterogeneity of inter-domain Internet application flows: entropic analysis and flow graph modelling
2013
The growing popularity of the Internet has triggered the proliferation of various applications, which possess diverse communication patterns and user behaviour. In this paper, the heterogeneous characteristics of Internet applications and traffic are investigated from a complex network and entropic perspective. On the basis of real-life flow data collected from a public network provided by an Internet service provider, flow graphs are constructed for five types of applications as follows: Web, P2P Download, P2P Stream, Video Stream and Instant Messaging. Three types of entropy measures are introduced to the flow graphs, and the heterogeneity of applications within a 24-h period is analysed …
Why laparoscopists may opt for three-dimensional view: a summary of the full HTA report on 3D versus 2D laparoscopy by S.I.C.E. (Società Italiana di …
2018
Background Three-dimensional view in laparoscopic general, gynaecologic and urologic surgery is an efficient, safe and sustainable innovation. The present paper is an extract taken from a full health technology assessment report on three-dimensional vision technology compared with standard two-dimensional laparoscopic systems. Methods A health technology assessment approach was implemented in order to investigate all the economic, social, ethical and organisational implications related to the adoption of the innovative three-dimensional view. With the support of a multi-disciplinary team, composed of eight experts working in Italian hospitals and Universities, qualitative and quantitative d…
The eSourcing Capability Model for Service Providers: Knowledge Manage-ment across the Sourcing Life-cycle
2011
Laaksonen, Pekka The eSourcing Capability Model for Service Providers: Knowledge Manage-ment across the Sourcing Life-cycle Jyväskylä: Jyväskylän yliopisto, 2011, 42 s. Tietojärjestelmätiede, kandidaatintutkielma Ohjaaja(t): Käkölä, Timo Tässä kandidaatintutkielmassa selvitettiin sitä, miten the eSourcing Capability Model for Service Providers-mallin käytännöt (practices) ovat liittyneet tietä-myksenhallinnan neljään prosessiin: tiedon luominen, varastointi/noutaminen, jakaminen ja hyödyntäminen. Tutkielma suoritettiin kirjallisuus katsauksena. Tutkimus ongelmaa lähestyttiin taulukoimalla mallin käytännöt matriisiin, jos-sa vaaka-akselilla olivat palvelutuotannon elinkaaren vaiheet ja pysty…
Challenges of translation process research at the workplace
2014
Translation usually takes place at translators’ workplaces, yet much translation process research refers to data collected under controlled conditions such as the classroom or the lab. Pursuant with recent descriptions of translation as a situated activity comes the necessity of investigating that activity where and when it occurs. Many of the methods that have proved useful in the lab have also been applied in the field, and some of the challenges associated with investigating translation at the workplace are common to any kind of empirical translation research. However, certain workplace constraints present special challenges to everyone involved. Some solutions that were developed for a …