Search results for "ample"
showing 10 items of 2398 documents
Childhood exposure to parental alienation practices: a socio-educational analysis
2020
Abstract: Objective. To carry out a study about family alienation practices and the extent to which they affect minors as they are exposed to such practices. Methodology. A qualitative research approach is used. In order to conduct this research, a case study made up of five families who attend the Specialised Family and Infancy Service in Spain was carried out. Results and conclusions. The obtained results revealed the high degree of effect on the family members who made up the sample due to the conflicts that legal separation or divorce procedures cause. It is important to ensure that the fundamental right of minors are suitably related to both their mothers and fathers by maintaining all…
The Impact of Consulting Service on Spanish Firms
2003
Introduction Specialized services that help in efficient decision-making in company management--that is consulting service--undoubtedly make up one of the most dynamic sectors of the economy in most European countries and in Spain (Rubalcaba 1997; Camacho 1998; Gonzalez 1999). There is a huge amount of literature available on the subject of consulting, and it often is stated that the consultant contributes a large dose of common sense to a management situation that is not always rational. (1) However, the consultant is not a magician who discovers what the client did not know, although the consultant is able to look at the problem from a more appropriate angle and his or her services should…
The quality‐value‐satisfaction‐loyalty chain: relationships and impacts
2013
PurposeThe purpose of this paper is to explore the classical topics of services literature in a tourism experience with a means‐end‐model on the quality‐value‐satisfaction‐loyalty chain. Within this wide stream of research, this work has a particular interest on value antecedents and on the sense of the link between value and satisfaction.Design/methodology/approachAn overall tourism experience with positive and negative antecedents (benefits and sacrifices experienced) and classical evaluations (perceived value, satisfaction and loyalty as behavioral intention) is analyzed through two competing structural models measured with partial least squares on a sample of 274 students traveling in g…
Necesidad de una coordinación socio-sanitaria ante situaciones de emergencia social en las localidades de Xàtiva y Ontinyent (España)
2019
This article try to show up whether there is a need to coordinate the local Social Services (“SS.SS” in Spanish) with the Emergency Health Care Service (“SAMU” in Spanish) from both Xàtiva and Ontinyent (towns of the Community of Valencia) in order to allow an integrated care, carried out using an ad-hoc survey completed by (“SAMU” in Spanish) health workers and social workers from both Xàtiva and Ontinyent making up a descriptive, cross-sectional and observational study. Some of the results show that all the professionals point out the absolute need to coordinate the SAMU with the (“SS.SS” in Spanish) and that almost all of the sample believe that it is essential or necessary to implement …
Under-over benefitting perceptions and evaluation of services
2016
Purpose– In the context of service exchanges, the purpose of this paper is to examine the form of the link from under-benefitting (customers receive less than they invest) vs over-benefitting (customers receive more than they invest) perceptions to customer service evaluations. The authors assess three competing hypotheses: maximization, fairness, and the asymmetric hypotheses.Design/methodology/approach– Linear and nonlinear relationships between under-over benefitting perceptions and service evaluations are examined following a test-retest approach. These relationships are investigated in four samples from two survey studies: hotels (Time 1,n=591; Time 2,n=512) and restaurants (Time 1,n=5…
Effects of dissatisfaction in tourist services: The role of anger and regret
2011
Abstract Dissatisfied customers due to a service failure probably will switch the provider, will complain and/or will spread negative word-of-mouth. However, to what extent some specific emotions triggered by dissatisfaction can mediate between the latter and the previous mentioned behaviours? A sample of 359 users of restaurants and 308 users of hotel services has shown that, whereas anger has a significant influence on the three behaviours under study, regret only affects switching and negative word-of-mouth. Furthermore, slight differences between hotels and restaurants have been found because, in the case of restaurants, anger is not an antecedent of switching whereas regret has an inve…
Engaged teams deliver better service performance in innovation climates
2016
Building on the interactionist approach and the consideration of service organizations as open-systems, this study examines the moderating role of team climate for innovation on the relationship between team engagement and service performance. The sample consisted of 599 customers, 344 boundary employees, and 86 supervisors nested in 86 teams from 60 hotels. Multilevel analyses showed significant positive direct relationships between team engagement and service quality indicators. We also found a consistent moderating role of climate for innovation on the association between team engagement and different service performance indicators (functional and relational service quality, overall sati…
Determinants of Consumer's Buying Behavior for digital products in Trade Fair
2019
The purpose of this study is to examine the factors which have an effect on the intention to shop digital products at the India International Trade Fair. The study comprises both qualitative and quantitative analysis of the buying behaviour of consumers who visit trade fair. For this, a sample of 160 respondents has been taken by using non-random convenience sampling method. The key factors, i.e., value for money (price and quality), brand awareness and service utility were identified and analysed through the use of factor analysis. Findings point out that value for money and brand awareness are the most important variables that influence decision of consumers to shop at trade fair. The stu…
Measuring Repurchase Intention on Fashion Online Shopping
2020
The internet has become one of many ways for consumers to shop. With the rapid development of internet connection, online shopping has become increasingly popular around the world. All forms of conveniences available through online businesses have lured consumers to switch from offline shopping to online slowly. This research emphasizes the influence of e-service convenience on customer satisfaction, perceived service value, and repurchase intention on fashion online shopping websites in Surabaya. The sample is taken from 115 Surabaya respondents. The sampling technique uses a non-random sampling technique. The analytical method used is the partial least square (PLS). The results show that …
Store Brands in Tourist Services
2016
A current trend in retailing is the use of a brand extension strategy by supermarkets and hypermarkets, which enhances the store brand’s presence in a growing number of product categories. In the travel services domain, research on store brand extension is scarce. This research paper aims to fill in a gap on brand extension of current traditional store brands to travel services. Based on a sample of 608 individuals, our findings suggest that the likelihood of choosing a travel service offered by a local retailer (hypermarket/supermarket) is directly and positively conditioned by (1) the individual’s overall attitude towards store brands, (2) customer perception of the retailer’s trustworthi…