Search results for "attribution"

Customer Experience Formation in Online Shopping : Investigating the Causes of Positive and Negative Emotions During a Visit to an Online Store

2020

This study explores customer experience formation in an online shopping context by investigating the causes of customers’ positive and negative emotions during their visit to an online store. Survey data collected from 1786 Finnish online customers was used to identify individuals who experienced strong positive (N = 138) or negative emotions (N = 215) during their visit. The causes of negative and positive emotions were studied by analyzing customers’ open-ended, written explanations attributed to their emotions. Attribution theory is utilized to explain how individuals make sense of their emotions. The findings show that customers offer various explanations for the emotions evoked during …

Exploring Online Customer Experience Formation:How do Customers Explain Negative Emotions during Online Shopping Encounters?

2019

Linkages between causal ascriptions, emotion, and behavior

1997

Italian schoolboys between the ages of 9 and 10 participated in three experiments guided by attribution theory as conceptualised by Weiner (1985, 1986). In Experiment 1, following teacher-emotional feedback of anger or sympathy for failure, attributional inferences regarding low ability or lack of effort as the cause of that failure were rated. In Experiment 2, controllable and uncontrollable causes of a social transgression were given, and children rated the anticipated anger of the “victim” and their intention to withhold or reveal the cause. In Experiment 3, effects of perceived causality and related emotions of anger and sympathy (pity) with regard to helping behaviour were investigate…

Nantissement sur matériel et outillage. Attribution judiciaire du bien grevé (art. 159, al. 3, de la loi de 1985 et 2078 c. civ.). Nécessité d'un dro…

1990

International audience

Attribution style in adolescents with Down’s sindrome

2005

Educational research places emphasis on the fact that individuals who have experienced repeated failures may develop an attribution profile characterized by a bias towards primarily external causes. The aim of this study is to compare the attribution style of adolescents with Down's syndrome with that of normal children and adolescents matched for mental and chronological age; three groups consisting of 10 participants each were employed, an experimental group and two control groups were employed. The experimental group were Down's syndrome adolescents. Participants in the first control group were matched to the experimental groups for mental age, and those in the second for chronological a…

Disentangling the effects of optimism and attributions on feelings of success

2014

Two experiments examined the effects of dispositional optimism and attributions on feelings of success in a performance setting. In Experiment 1, participants successfully solved three cognitive tasks and attributed the success either internally (i.e., to themselves) or externally (i.e., to a teammate). We found no effect of optimism, but a significant effect of the attribution: Internal attribution predicted an increase in feelings of success. In Experiment 2, we replicated the design and adopted an extreme groups approach in order to include the extremes of the optimism dimension. Only optimism affected feelings of success in this sample: Pessimistic participants showed higher increases i…

Affective consequences of optimism and pessimism in the face of failure: Evidence of a moderation by attribution

2015

Abstract The present experiment set out to investigate the affective consequences of dispositional optimism and attribution in performance settings. Optimistic and pessimistic participants ( N  = 42 each) experienced failure at solving two cognitive tasks in an alleged team setting. The failure could either be attributed to themselves (internal condition) or a teammate (external condition). We found disordinal interactions of optimism and attribution on the feelings of success and feelings of failure. While the affective state of optimists deteriorated significantly if they attributed the failure internally compared to externally, pessimists were emotionally unaffected by the locus of attri…

L'attribution des classes aux enseignants : le cas des écoles primaires

2007

Assigning teachers to classrooms: The case of French primary schools - This paper reports a study which focused on teachers'assignment in French elementary school whose headmasters have no decision-making powers. Using both in-depth interviews with 18 headmasters and data about teachers and classrooms within their schools, the analysis shows that the potential for problems is significant as far as teachers are sorted into classrooms based on their preference first. When those individual preferences compete, a few basic rules apply and some arrangements should be found amongst members of the staff. Actually, this study reveals that bargaining, or at times yielding to teachers'preferences abo…

L'intervention des représentants du personnel en cas de « grand » licenciement collectif dans une entreprise en difficulté

2014

International audience; Retour sur le jugement du tribunal administratif de Montreuil du 20 décembre 2013

Cognition and affect: A factors combination in clients dissatisfied with restaurants

2010

On the basis of an extensive literature review of the principal theories that explain consumer dissatisfaction, we try to analyse the effect of a set of cognitive and affective variables on dissatisfaction. Cognitive variables examined were performance, expectations, disconfirmation, causal attributions and inequity. Negative affects were considered as emotional variables. We developed an empirical research to examine customer dissatisfaction with restaurants. The results indicate that the best combination of variables to estimate dissatisfaction judgements is ‘performance–inequity–norms disconfirmation–attributions’. Therefore, dissatisfaction has a greater cognitive content because negati…