Search results for "customer"
showing 10 items of 387 documents
Corporate website as a customer relationship management tool : case Company X
2007
Studentu lojalitātes vadība augstskolās Latvija
2013
Anotācija Promocijas darbā ir ietvertas teorētiskās atziņas organizāciju intelektuālā kapitāla vadības jomā, īpašu uzmanību pievēršot klientu jeb attiecību kapitālam un klientu lojalitātei. Autore analizē organizāciju klientu un augstskolas studentu apmierinātības un lojalitātes pētījumu metodes, uz kā pamata autore ir veikusi empīrisko pētijumu par studentu lojalitāti augstskolai ietekmējošajiem faktoriem un izstrādājusi priekšlikumus studentu un augstskolas attiecību vadībai, īstenojot studentcentrētu izglītības politiku. Promocijas darba apjoms ir 172 lpp. (bez pielikumiem), to veido ievads, trīs nodaļas – divas teorētiskās nodaļas un viena praktiskā nodaļa, secinājumi un priekšlikumi, k…
Importance of Strategic Social Media Marketing
2017
Technological innovation has grown at an unprecedented rate over the past couple of decades, creating multiple opportunities for marketing in online settings. The proliferation of social media helps customers become more empowered and engaged in their brand interactions, while also providing them with new tools in their search, evaluation, choice and purchases of marketing offerings. Consequently, these developments are influencing marketing practices, both strategically, and tactically. Nowadays, social media has developed in an essential part of marketing strategy for its ability to generate co-created value, to interactively connect brands to consumers, to monitor brand-related discussio…
How can algorithms help in segmenting users and customers? : A systematic review and research agenda for algorithmic customer segmentation
2023
What algorithm to choose for customer segmentation? Should you use one algorithm or many? How many customer segments should you create? How to evaluate the results? In this research, we carry out a systematic literature review to address such central questions in customer segmentation research and practice. The results from extracting information from 172 relevant articles show that algorithmic customer segmentation is the predominant approach for customer segmentation. We found researchers employing 46 different algorithms and 14 different evaluation metrics. For the algorithms, K-means clustering is the most employed. For the metrics, separation-focused metrics are slightly more prevalent…
Influence of Offline Activities and Customer Value Creation on Online Travel Community Continuance Usage Intention
2019
The purpose of this study is to empirically test a model that examines the roles of offline activities and customer value creation on tourists’ continuance use of online travel communities (OTCs). Hypotheses were tested through a sample of 251 respondents on Amazon Mechanical Turk (MTurk). SmartPLS structural equation modelling was used to test the structural model. Results indicated that offline activities significantly influence hedonic and social values, while this support was not found with functional value. Similarly, while offline activities positively influence continuance usage intention, no positive relationship was established between offline activities and recommendation intentio…
Asiakas palvelun asiantuntijana – Ajankohtaisia tutkimuksia asiakkaan roolista palveluiden tuotannossa (Dunkel, W. & Kleemann, F. (2013) Customers at…
2014
Kirja-arvostelu: Dunkel, W. & Kleemann, F. (2013) Customers at Work. New Perspectives on Interactive Service Work. Basingstoke/New York: Palgrave Macmillan. 257s. nonPeerReviewed
Environmental values and customer-perceived value in industrial supplier relationships
2017
This study addresses a gap in the research on supply channel management by integrating environmental values and value creation in the context of buyer-supplier relationships. This study has two objectives: (i) to explore the environmental values structure of industrial customers, and (ii) to test the effect of environmental values on overall value perceptions. The effect of customer's environmental values on the supplier's environmental image and customer-perceived value is tested with structural equation modeling using the PLS method. The empirical analysis is based on a global sample of industrial companies that have a high impact on the environment (n = 121). Key findings of this study a…
From Agile Software Development to Mercury Business
2014
The rapid downfall of the Nokia software ecosystem has radically altered the landscape of software industry in Finland in recent years. There has been a shift from largely corporate driven way of working, which is often dominant in large companies, to more agile practices, and in general software organizations are seeking new, leaner ways of composing, delivering, and using software also inside already established companies. To accelerate this transformation in large scale, a collaborative research program has been created, called Need for Speed (N4S). In this paper, we give an insight to the joint goals and concrete actions of the program and discuss the motivations of individual companies…
Mobile financial services : Introduction, definition, and conceptualization
2019
Incumbent business models in banking and payment are continuously challenged by new competition and evolving consumer expectations as banking and payment landscape have increasingly moved digital and mobile. Mobile financial services (MFS) and related technologies encompass a broad range of digital (including mobile) devices, channels, and financial transactions that consumers execute on their mobile phones or tablets. This chapter conceptualizes the term ‘MFS’ and investigates what constitutes the field of MFS. The chapter seeks to answer the following research questions: What is the mobile financial services landscape? What are MFS and how they have been conceptualized in the marketing an…
Digitalisaation vaikutukset yksilön kuluttajakäyttäytymiseen
2018
Digitalisaatio on integroitunut osaksi kaikkea nyky-yhteiskunnissa, ainakin län-simaissa, eikä kulutusympäristö ole poikkeus. Muuttuva kulutusympäristö asettaa uusia haasteita niin yksilöille, kuin organisaatioillekin käynnissä olevan digitaalisen muutoksen aikana. Muutokset ovat nopeita ja laajoja. Teknologia sekä niiden sovellukset kehittyvät ennennäkemättömällä vauhdilla, joka johtaa myös tuotteiden ja palveluiden nopeaan kehittymiseen sekä uusien ideoiden ja konseptien syntymiseen. Tämä tutkimus pyrkii selvittämään, mitkä ovat digi-talisaation merkittävämpiä muutoksia yksilön kuluttajakäyttäytymiselle ja tar-kastelemaan niiden merkittävyyttä. Tutkimus toteutettiin kirjallisuuskatsauk-se…