Search results for "destinations"
showing 10 items of 117 documents
Challenging the negative images of Haiti at a pre-visit stage using visual online learning materials
2016
Post-conflict destinations can struggle to attract visitors because of their negative image. Research addressing this remains limited. The same can be said about the education of tourists. This research paper contributes to the literature in both areas as it examines the proposition that the education of tourists at a pre-visit stage using online, game-based material could be effective in challenging the negative perception of these destinations. From a destination management point of view, this paper offers an alternative to existing promotional material as there is little evidence at the moment that existing strategies are effective. From a conceptual point of view, this paper contributes…
Tourism planning and innovation: The Caribbean under the spotlight
2018
International audience; The importance of the islands working together toward a multicentre product for tourists has been highlighted asearly as the 1980s, and yet hardly anything has been done in that sense. Can cluster be considered as the wayforward for the sustainable development of the Caribbean? This question could be considered as the first step ofthe tourism planning process. Hierarchical method or linkage method that works by identifying entities thatmatch each other based on the investigator selection of similar attribute categories is the most suitable clusteringapproach for the Caribbean. Despite the fact that cluster appears as a potential solution for issues faced by someCarib…
The darkest spectrum of Republica de Cromañón, Argentina: an auto-ethnography on a post-disaster (traumatic) site
2020
The turn of the century has brought many dangerous and unseen risks for the tourist system. The methodological limitation of risk perception theory to make safer destinations has led towards a new paradigm where risk-management the pace to post-disaster consumption. The precautionary logic, which plays a leading role in the risk perception paradigm, is replaced by a type of morbid consumption (ipso facto) where adaptation is vital. Having said this, post-disaster tourism flourishes in a moment where the tourism industry -if not tourism epistemology- seems to be in crisis. The present paper discusses the advantages and disadvantages of current post-disaster tourism research to unpack the pro…
Memorable tourist experiences versus ordinary tourist experiences analysed through user-generated content
2020
Abstract This study aims to test some previously proposed MTE (memorable tourist experience) scales by using UGC (user-generated content) posted in social media sites, through script theory and thematic analysis. In addition, MTEs and OTEs (ordinary tourist experiences) are compared to identify any significant differences between their dimensions. The results suggest that some dimensions of the MTE scale (hedonism, novelty, meaningfulness, involvement, knowledge and serendipity) are significantly more frequently reported in MTEs than in OTEs, but are not exclusive to MTEs. Despite this, the MTE scale dimensions are able with some accuracy to classify tourist experiences as MTEs or OTEs. Thu…
Insights into online reviews of hotel service attributes: A cross-national study of selected countries in Africa
2018
Online travel reviews are paramount to trip planning because they help consumers’ form images of destinations. Despite ample studies on hotel service attributes, knowledge is scarce regarding culturally nuanced attributes, including security perceptions. This study examines consumers’ perceptions of service attributes and security/safety concerns of hotels in Africa. Data were extracted from three hotel categories (3, 4, and 5-stars), which were based on TripAdvisor rankings from Egypt, Ghana, Kenya, Nigeria, and South Africa. A hybrid analysis revealed that hotel service attributes and security/safety are cardinal evaluation criteria for visitors to Africa. Additionally, our study reveals …
Exploring the links between destination attributes, quality of service experience and loyalty in emerging Mediterranean destinations
2020
Abstract Since the publication of the “Experience Economy” work by Pine and Gilmore in 1999, understanding the increasing complexity of the customer experience within the customer journey in the tourism industry is a priority for researchers and destination management organizations. This study contributes to the extension of the Experience Economy in tourism research by examining the links between tourists' assessment of destination attributes, their perceived quality of the service experience and loyalty, in seven emerging Mediterranean destinations. To date, little research has explored the aforementioned aspects, even though the Mediterranean region is the leading tourism destination in …
Rappresentazioni e territorio nelle dinamiche del turismo: il caso della Lonely Planet Sicily
2018
L’attuale dibattito sul riordino territoriale del Paese rende nuovamente centrale il concetto di territorio che, da sempre, in una prospettiva geografica pone problemi definitori. Esso può essere, infatti, oggetto di produzioni simboliche e (ri)semantizzazioni in grado di ridefinirlo e di creare specifiche modalità di interazione. A questo proposito, il presente lavoro intende proporre una riflessione su alcune dinamiche di produzione e riproduzione simbolica che interessano il concetto di territorio nel turismo, ambito in cui si può osservare una relazione diretta tra rappresentazione del territorio (intesa anche come narrazione) e possibilità d’azione. In particolare, attraverso il caso s…
“Splendid Isolation”: embracing islandness in a global pandemic
2022
Islandness is often considered to be a disadvantage. However, it has helped the residents of islands to delay, deter, and, in some cases, totally insulate themselves from COVID-19. While islanders have been quick to lock themselves down, this has had a tremendous impact on their connectivity and on tourism, which in many cases is their major economic sector. Yet, the association of islands with being safe, “COVID-19 free” zones has helped these spaces to be among the first destinations to restart the tourism economy once travel restrictions were lifted. After several weeks of lockdown, and with the COVID-19 threat still looming, social distancing remained the norm. Travellers we…
Measuring Tourist Satisfaction Through a Dual Approach: The 4Q Methodology
2018
Tourist satisfaction is one of the key factors in determining the success of a tourist destination, since it affects behavioural intentions, such as the willingness to revisit and recommend the destination. Therefore, much research has addressed the measuring of tourist satisfaction, either eliciting positive or negative evaluations of a holiday or destination. The spread between expected positive and negative characteristics can trigger a tourist experience. And the gap between expectations and perceptions will produce a feeling of satisfaction or dissatisfaction (Expectancy-Disconfirmation Paradigm, EDP). Under these conditions, this paper adopts a dual approach, considering tourist satis…
What drives the helpfulness of online reviews? A deep learning study of sentiment analysis, pictorial content and reviewer expertise for mature desti…
2021
Los destinos turísticos se ven cada vez más afectados por la información relacionada con los viajes que se comparte a través de las redes sociales. Basándose en teorías de proceso dual sobre cómo los individuos procesan la información, este estudio examina el papel de las rutas de procesamiento de información central y periférica en la formación de las percepciones de los consumidores sobre la utilidad de las reseñas en línea de destinos maduros. Llevamos a cabo un proceso de dos pasos para abordar la utilidad percibida del contenido generado por el usuario, un análisis de sentimiento utilizando técnicas avanzadas de aprendizaje automático (aprendizaje profundo) y un análisis de regresión. …