Search results for "firma"
showing 10 items of 451 documents
Measuring customer value and satisfaction in services transactions, scale development, validation and cross-cultural comparison
2007
Customer value and customer satisfaction are pivotal but at the same time elusive concepts in services marketing theory. This paper focuses on discussing the relationship between these two concepts. We propose operationalization by developing and testing scales, especially operational indicators, for important dimensions and drivers of the services-value construct. A multitrait-multimethod design is used to test the robustness of the operationalization. Furthermore, a cross-cultural data set is used to explore country influences using confirmatory factor analysis and structural equation models. Results indicate that the measurement construct is robust and useful in country-comparative studi…
The human side of leadership: Inspirational leadership effects on follower characteristics and happiness at work (HAW)
2020
Abstract Leadership has received significant attention over the past years. Now is the time to refine how leaders impact on followers and their attitudes. This study examines how inspirational leaders influence follower characteristics (FC), and in turn, their happiness at work. In this study, the mediating effect of follower characteristics in the relationship between inspirational leadership and happiness at work was specifically examined. Data was gathered from 389 frontline banking employees working in Italian and Spanish banks. A confirmatory factor analysis revealed a positive partial mediating role of follower characteristics in the relationship between inspirational leadership and h…
Organizational learning: Proposal of an integrative scale and research instrument
2014
Abstract This study describes the development and validation of an instrument to measure organizational learning. Starting out from a comprehensive analysis of the main organizational learning models in the specialized literature, the organizational learning scale in this study consists of 18 items forming five dimensions: the ontological levels of learning, modes of knowledge conversion, learning sub-processes, types of learning, and feedback and feed-forward flows of learning. A survey to large Spanish companies provides data from 167 companies. Confirmatory factor analysis tests the construct measurement model and validates the scale. The results of the study indicate that the scale sati…
Using a brief questionnaire to assess the overall perception of basketball spectators
2014
Purpose – The purpose of this paper is twofold. The first aim is to obtain a valid and reliable instrument for the holistic analysis of sporting events, and the second is to test a causal model in which future intentions depend on spectators’ perceptions of quality, satisfaction, and value of these events. Design/methodology/approach – A total of 493 spectators of a professional basketball team in the Spanish ACB league responded to a survey to measure the overall performance of the sporting event service. Exploratory factor analysis and further confirmatory factor analysis using structural equation models provides the methodology for testing the reliability and validity of the instrument.…
The QELtLCUS questionnaire : an instrument for evaluating the learning to learn competence in university students
2021
La competencia 'aprender a aprender' es una competencia clave que la Comisión Europea (CE, 2006 y 2018) fijó para los sistemas educativos. Para su incorporación al diseño curricular y a los procesos de enseñanza-aprendizaje es ineludible disponer de instrumentos de evaluación rigurosos. Este trabajo se centra en el diseño y validación de un cuestionario cuantitativo estandarizado para evaluar su adquisición en estudiantes universitarios, dadas las limitaciones de los actualmente disponibles. Para ello se hizo uso de un diseño de validación de pruebas. Se utilizó una muestra de 1237 alumnos universitarios de tres universidades valencianas. Los resultados de consistencia interna y validez de …
Seasonal patterns of biodiversity in Mediterranean coastal lagoons
2019
Aim: Understanding and quantifying the seasonal patterns in biodiversity of phyto- benthos, macro-zoobenthos and fishes in Mediterranean coastal lagoons, and the species dependence upon environmental factors. Location: The study was carried out in the “Stagnone di Marsala e Saline di Trapani e Paceco,” the largest coastal lagoon system in the central Mediterranean Sea (Sicily, Italy), a Special Protection Area located along one of the central ecological corridors joining Africa and Europe. Methods: The coastal lagoon system was selected as a model ecosystem to investi- gate the seasonal variations in biodiversity indices and dominance–diversity relation- ships in phytobenthos, macro-zoobent…
Validation of the Five-Factor Self-Concept Questionnaire AF5 in Brazil: Testing factor structure and measurement invariance across language (Brazilia…
2018
Self-concept is widely conceptualized as multidimensional (Shavelson et al., 1976). The Five-Factor Self-Concept Questionnaire (AF5, Garcia and Musitu, 2009) assesses five specific dimensions (i.e., academic, social, emotional, family, and physical). It is a psychometrically sound questionnaire, developed, and normed in Spain, which is widely used with Spanish-speaking samples. The validation of the AF5 in Brazil would expand its potential, and would facilitate cross-cultural research. To validate the Brazilian version of the AF5, the present study apply confirmatory factor analysis and multi-sample invariance analysis across sex (women vs. men), age (11-18 years old), and language (Brazili…
International validation of the revised European Organisation for Research and treatment of cancer head and neck cancer module, the EORTC QLQ-HN43
2019
Background: We validated the new European Organisation for Research and Treatment of Cancer Quality of Life Head and Neck Module (EORTC QLQ-HN43). Methods: We enrolled 812 patients with head and neck cancer from 18 countries. Group 1 completed the questionnaire before therapy, and 3 and 6 months later. In group 2 (survivors), we determined test–retest reliability using intraclass correlation coefficients (ICC). Internal consistency was assessed using Cronbach's Alpha, the scale structure with confirmatory factor analysis, and discriminant validity with known-group comparisons. Results: Cronbach's alpha was >0.70 in 10 of the 12 multi-item scales. All standardized factor loadings exceeded…
Identidad deportiva en adolescentes españoles: propiedades psicométricas de la versión en español de la escala Athletic Identity Measurement Scale-E
2016
ResumenEste estudio pretende determinar las propiedades psicométricas de la Athletic Identity Measurement Scale en su versión traducida al español y la identidad deportiva (ID) de una muestra de adolescentes españoles. El cuestionario se administró a 441 adolescentes de 12-18 años, clasificados en: adolescentes del Programa de Especialización Deportiva (PED), adolescentes no-PED activos y adolescentes no-PED inactivos. El análisis factorial confirmatorio reveló una estructura jerárquica y multidimensional de tres factores de primer orden (identidad social, exclusividad y afectividad negativa) y uno de segundo orden, la ID. Los resultados apoyan la adecuación de los ítems en sus respectivas …
ASSESSING NEIGHBORHOOD DISORDER: VALIDATION OF A THREE-FACTOR OBSERVATIONAL SCALE
2015
AbstractThis study presents data on the development and preliminary validation of an observational scale assessing neighborhood disorder. Independent observations by trained raters of neighborhood disorder were conducted in 552 census block groups in the city of Valencia (Spain). Intraclass correlation coefficients assessing inter-rater reliability indicated fair to substantial levels of agreement among raters. Confirmatory factor analyses supported a final three-factor model scale measuring physical disorder, social disorder, and physical decay. Results for the internal consistency showed large composite reliability indices indicating good reliability for all neighborhood disorder factors.…