Search results for "imprese"
showing 10 items of 271 documents
Corporate social irresponsibility and stakeholders' support: evidence from a case study
2022
AbstractStakeholders’ decisions regarding whether to continue to support a firm after it has been perceived as culpable for socially irresponsible behaviour is “coin of the realm” in selecting which firms (or which parts of a firm) will be able to survive a corporate social irresponsibility (CSI) scandal. Our empirical setting is an embedded polar case of audience support, the Parmalat case, following a severe CSI scandal. The scandal represented a “trigger event” that ignited an active reevaluation of the firm on behalf of its stakeholders. We show that, while the firm’s cognitive legitimacy was not harmed by the CSI scandal, two dimensions of legitimacy played a key role in stakeholder ev…
CORPORATE WRONGDOING AND AUDIENCE SUPPORT: LESSONS FROM THE PARMALAT SCANDAL
2014
Audience decisions regarding whether to continue to support a corporation after it has been perceived as culpable for socially irresponsible behaviour is “coin of the realm” in selecting which firms (or which parts of a firm) will be able to survive a CSI-scandal. This paper analyses the main dimensions underlying post-CSI audience support decisions. Our empirical setting is an embedded polar case of audience support following a severe CSI scandal. Though we apply the framework developed in the nascent stream of attribution theory in CSI to comprehend the subjective processes underlying audience reactions, this study adds a number of dimensions to those already included in attribution studi…
La Customer Satisfaction dei Servizi Bibliotecari Universitari. Uno Studio Empirico su Due Biblioteche Universitarie Italiane con il Modello di Kano.
2012
La presente ricerca analizza i servizi bibliotecari di due Facoltà italiane al fine di individuare i principali driver della customer satisfaction attraverso il modello di Kano. I risultati possono essere utili sia ai ricercatori che ai manager delle università per pianificare a livello strategico e operativo le azioni necessarie al miglioramento dell’offerta di servizi bibliotecari di ateneo.
Managing the liberalization of Italy's retail electricity market: A policy proposal☆
2020
Abstract Italy will phase out electricity retail price regulation by July 1st, 2020. Until then, residential customers and small businesses who do not choose their supplier are served under a regulated tariff named “maggior tutela” (greater protection), supplied by the local distributor at a price set by the regulator. We review the literature on electricity retail competition – with particular regard to its expected effects on prices, innovation, and customer engagement – and the conditions under which competition is expected to deliver benefits. We perform a Structure-Conduct-Performance analysis of Italy's retail electricity market for residential customers, finding two issues potentiall…
Limits and Criticalities of Predictions and Forecasting in Complex Social and Economic Scenarios: A Cybernetics Key
2014
Predictions play a key role in assuring the status of “rationality” in decisions. Nevertheless, in the field of social sciences and economics, predictions fail to correctly depict the oncoming scenarios. Why is it so difficult to achieve quantitative prediction of social and economic systems? Can science provide reliable predictions of social and economic paths that can be used to implement effective interventions? As in the notorious “El Farol bar problem” depicted by Brian Arthur (Am Econ Rev 84:406–411, 1994), the validity of predictive models is more a social issue than a matter of good mathematics. Predictability in social systems is due to limited knowledge of society and human behavi…
Complexity and Action: Reflections on Decision Making and Cybernetics.
2013
This paper highlights some theoretical and epistemological reflections about the relevance of action for managerial studies. These reflections show how the cybernetic paradigm of complexity management can be used for better decision making that unites knowledge and action in a comprising, dynamic, and evolving approach. Cybernetics can help to overcome the fear of decision making in the face of uncertainty in complex scenarios, and can be an effective tool for improving the viability and competitiveness of firms in the twenty-first century.
Fleabag's Ethical Investigations
2020
Fleabag is a television series created and written by Phoebe Waller-Bridge, who also stars as the eponymous character. The television series was produced by Two Brothers Pictures and consists of two seasons of six episodes, each lasting around 25 minutes; the first season (2016) was produced for BBC Three whilst the second season (2019) for BBC Three and for Amazon Studios. Fleabag has conquered the heart of audiences all over the world, has received universal critical acclaim, has been presented with many accolades, and has been awarded several prizes. I see Fleabag as a primer on ethics, a compendium of some relevant themes of moral philosophy. The two-season television series is steeped …
Systems Thinking and Sustainability in Organisations
2015
This set of articles arises from a series of conferences (Business Systems Laboratory Symposia, 2013-2015) and in particular from the 2nd Business systems Laboratory International Symposium, Rome 2014 with the theme ‘Systems Thinking for a Sustainable Economy’, concerned with systems thinking and its relations with sustainable management, where the relevance of systems thinking was demonstrated. The current period of our global society is characterised by intense transformations in the competitive logics of organisations, markets, and, generally speaking, society. Social circumstances today are typified by dynamism, connectivity, nonlinearity, and emergent properties — in other words by ‘co…
Untangling knowledge fields and knowledge dynamics within the decision-making process
2020
PurposeThe purpose of this paper is to analyse the influences of different types of knowledge and their inherent dynamics on the effectiveness of the decision-making (DM) process. Knowledge dynamics (KD) is envisioned through the lens of the knowledge fields theory while effective DM process is objectivised via organisational appreciation and reward, higher business performance, sustainable partnerships and managerial satisfaction with previous achievements.Design/methodology/approachA questionnaire-based survey was conducted with 275 middle managers from companies operating in the business consulting field. The conceptual and structural model was tested using the partial least squares stru…
Past, ongoing, and future debate on the interplay between internationalization and digitalization
2020
AbstractThe interplay between internationalization and digitalization (IDI) is a relatively young research domain that is finding its way into numerous academic journals, which motivates us to systematically portray the proceedings and evolutions of this interplay over time, analyze its methodological and theoretical background and, more importantly, provide insights to guide future research on these phenomena. Combining qualitative and quantitative approaches, we analyze 68 peer-reviewed international business and management papers to explore the structure of knowledge production and identify the emerging trends. Our research reveals four key stages of the debate: (a) how IDI influencesint…