Search results for "information technology"
showing 10 items of 480 documents
Strategising IT service management through ITIL implementation: model and empirical test
2015
Research on the Information Technology Infrastructure Library (ITIL) lacks appropriate theories and models that capture the distinct characteristics and implications of the ITIL implementation practice. The purpose of this study is to close this gap. Based on a literature review, we develop and empirically validate a theoretical model: the ITIL Implementation Project Model. The model includes significant antecedents, which provide a foundation upon which an effective ITIL implementation project can be built, as well as the pertinent effects of implementing ITIL. The results contribute to the current research stream on the strategising of IT service management as well as to an improved under…
Problems in the Interplay of IS Development and IT Operations: An Alignment Analysis
2013
This chapter addresses the interplay of IS development and IT operations in system development projects, as seen from the perspective of IT operations. The underlying perspective is that a well-performed interplay of the two domains is essential, both for the successful development of a new information system, as well as for its subsequent operation. In this chapter, we use alignment theory to analyse data from a Delphi study in order to investigate the interplay of the two areas. The chapter concludes that the two areas are often unsatisfactorily aligned and that improving their interplay must be a priority for IS development and IT operations alike.
Key barriers for global software product development organizations
2009
Increasingly, software products development companies are attempting to make transition from traditional centralized local development to global development. This transition is taking place due to intense competition, availability of high quality and low cost software professionals in various countries, and advent of communication and information technologies to link the disperse groups. Due to a significant lack of research on the global software product (GSP) development organization, companies are commonly attempting to develop standardized software products by using an adhoc global project organization. In making transition from local development of software product to global developmen…
The Role of Enterprise Architecture in Building and Sustaining Information Technology : Enabled Organizational Agility
2021
Creating Business Value from Cloud-Based ERP Systems in Small and Medium-Sized Enterprises
2019
Part 11: Modelling and Managing the Digital Enterprise; International audience; This qualitative study focuses on how small- and medium-sized enterprises (SMEs) can realize benefits and create information technology (IT) value by investing in cloud enterprise resource planning (ERP) systems. We interviewed 19 respondents from cloud providers and cloud clients and found that their SMEs experienced both benefits and challenges when implementing cloud ERP systems. The digital value was obtained through work process automatization, fast updates of system functionalities, enhanced security of data storage, and increased access to critical business data from multiple digital units. Challenges in …
Creating a sustainable digital infrastructure: The role of service-oriented architecture
2021
Abstract The United Nations’ goal of generating sustainable industry, innovation, and infrastructure is the point of departure for our reflective paper. The paper elaborates on the concepts of digital infrastructure, service-oriented architecture, and microservices. It emphasizes the benefits and challenges of creating a sustainable infrastructure based on a service-oriented environment, in which cloud services constitute an important part. We outline the prerequisites for obtaining a sustainable digital infrastructure based on services. Service-oriented architecture (SOA) and recently, microservice architecture, and cloud services, can provide organizations with the improved agility and fl…
Method Framework for Developing Enterprise Architecture Security Principles
2019
Organizations need to consider many facets of information security in their daily operations – among others, the rapidly increasing use of IT, emerging technologies and digitalization of organizations’ core resources provoke new threats that can be difficult to anticipate. It has been argued that the security and privacy considerations should be embedded in all the areas of organizational activities instead of only relying technical security mechanisms provided by the underlying systems and software. Enterprise Architecture Management (EAM) offers a holistic approach for managing different dimensions of an organization, and can be conceived as a coherent and consistent set of principles tha…
Cost Management for IT Activities: A Case Study in the IT Division of a French Bank Using Activity-Based Costing
2013
The costs of information technology (IT) activities have been increasing rapidly these recent years, due to the technological sophistication and more market-oriented strategies that complexify the value chains of the firms. Many of these expenses do not relate to individual products but are associated to customers, market segments and distribution channels. In this context, the companies try to understand the cost of selling their products and services. This is the reason why customer-driven and market-oriented cost management approaches have gained in popularity.In this paper, we review in a first part the strategic cost management stream and the way we can give a customer orientation to c…
Developing teachers' professional expertise through collaboration in an innovative ICT‐based learning environment
2004
Recent research emphasizes the context‐specific nature of professional knowledge and expertise, implying that developing novel practices in authentic environments is a prerequisite for teachers' professional development. The aim of this study was to find out how teachers develop their practical knowledge and expertise through shared planning and to evaluate an innovative learning project carried out in an ICT‐based environment. Two secondary school teachers of history participated in this study. The data were gathered using a multi‐methodological approach (video recordings, interviews and questionnaires). The results are described in terms of the teachers' shared experiences and their incre…