Search results for "knowledge management"
showing 10 items of 1359 documents
A Context Aware Learning Application for Communities of Service Technicians
2016
The gathering of knowledge and competences needed to accomplish work related tasks is carried out in several ways. It can be done, planned in the long term to brace oneself for a new area of responsibility or in the short term to prepare for a concrete forthcoming task or while working on a task. The latter two happen quite often at the workplace. In this paper, we present a context aware mobile application supporting workplace learning of service technicians working at different locations including customer service. The originality of the presented application lies in the combination of the question a answering concept with the microlearning concept and in the context awareness of the appl…
Employee-driven digitalization in healthcare: codesigning services that deliver
2020
Abstract The purpose of this article is to explore and conceptualize how Nordic principles of employee participation combined with enterprise social media/web 2.0 could enable co-creation as an input to digital transformation of healthcare services. The question of how to enable effective co-creation is both under-researched and stated as an important enabler of digitalization and service improvements. The article starts by introducing The Nordic Model for employee participation that is proven successful for enhancing working life effectiveness and innovation. We then discuss how these principles of participation can be further enhanced by state-of-the-art web 2.0 technologies for Enterpris…
Innovative public governance through cloud computing
2014
Purpose – The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach – We followed a multidisciplinary perspective (social, be…
Exploring New Service Portfolio Management
2017
Most research on the management of innovation portfolios has focused on new product portfolios, whereas the management of new service portfolios has not been researched correspondingly. This paper addresses this literature gap by exploring portfolio management of New Service Development (NSD) activities empirically. The paper applies a qualitative research design, where data was collected in 52 in-depth interviews with managers and employees involved with NSD. The study finds that the portfolio management activities and processes were carried out in parallel with the NSD process, and that the most important stakeholders in the NSD portfolio management organization were top managers not inv…
Exploring End-User Reactions to Variations in the Value Proposition of Value Services
2009
Value services are most often innovations where endusers have little or no experience from using the service. Designing business models for such services is a challenging task including the design of value propositions that are perceived and interpreted through end-users’ complex value assessments. This study presents the results from a study of end-user value assessments of value proposition variations for two value services – mobile VoIP and multi play services. The study suggests a method for investigating end-user reactions to value proposition variations and presents the effects of these variations on attribute perceptions and value drivers. The main contribution of the study is method…
Review of Knowledge Management Models for Implementation within Advanced Product Quality Planning
2014
The purpose of this paper is to review different Knowledge Management Models (KMM) based on their strengths and weaknesses and to ascertain their possible implementation within the scope of the Advanced Product Quality Planning (APQP) procedure. The KMM listed are selected based on an extensive literature review. They are presented in a visual manner and analyzed based on their structure and features, versus a predetermined set of criteria. This study offers an overview and a critical discussion of the merits and faults of a number KMM and suggests possible improvement avenues.
A Knowledge Management System using Bayesian Network
2009
In today's world, decision support and knowledge management processes are strategic and interdependent activities in many organizations. The companies' interest on a correct knowledge management is grown, more than interest on the mere knowledge itself. This paper proposes a Knowledge Management System based on Bayesian networks. The system has been tested collecting and using data coming from projects and processes typical of ICT companies, and provides a Document Management System and a Decision Support system to share documents and to plan how to best use firms' knowledge.
Intelligent Advisor Agents in Distributed Environments
2011
The chapter presents a Distributed Expert System based on a multi-agent-architecture. The system is composed of a community of intelligent conversational agents playing the role of specialized advisors for the government of a virtual town, inspired to the SimCity game. The agents are capable to handle strategic decision under uncertainty conditions. They interact in natural language with their owners, obtain information on the current status of the town and give suggestions about the best strategies to apply in order to govern the town. © 2010 Springer-Verlag Berlin Heidelberg.
A Semantic Similarity Measure for the SIMS Framework
2008
The amount of currently available digital information grows rapidly. Relevant information is often spread over different information sources. An efficient and flexible framework to allow users to satisfy ef- fectively their information needs is required. The work presented in this paper describes SIMS (Semantic Information Management System), a ref- erence architecture for a framework performing semantic annotation, search and retrieval of information from multiple sources. The work pre- sented in this paper focuses on a specific SIMS module, the SIMS Semantic Content Navigator, proposing an algorithm and the related implementa- tion to calculate a semantic similarity measure inside an OWL …
SESAMO: An integrated framework for gathering, managing and sharing environmental data
2016
ICT systems are widely adopted for environmental management, but existing solutions address limited tasks and compose a plethora of heterogeneous tools, which impose a great additional effort on the operators. This work presents SESAMO, a novel framework to provide the operators with a unique tool for gathering, managing and merging environmental and territorial data. SESAMO uses WSNs for providing pervasive monitoring of environmental phenomena and exploits a multi-tier infrastructure in order to integrate data coming from heterogeneous information sources.