Search results for "knowledge management"
showing 10 items of 1359 documents
Semantic Portal as a Tool for Structural Reform of the Ukrainian Educational System
2014
Education is recognized as a fundamental enabler of human development. The adoption of information and communications technologies (ICTs) by education (especially in developing countries) contributes to educational system reforms, in addition to the traditional advantages, such as social openness and accessibility. Yet the academic community has not studied sufficiently the challenging context in which ICTs are used as instruments for the reform of inefficient, and sometimes even corrupted, educational systems rather than just as means for smarter classrooms, remote access, or content management. The object of this study is Ukrainian higher education (HE) and its quality assurance (QA) syst…
Supporting Institutional Awareness and Academic Advising using Clustered Study Profiles
2017
The purpose of academic advising is to help students with developing educational plans that support their academic career and personal goals, and to provide information and guidance on studies. Planning and management of the students’ study path is the main joint activity in advising. Based on a study log of passed courses, we propose to use robust, prototype-based clustering to identify a set of actual study path profiles. Such profiles identify groups of students with similar progress of studies, whose analysis and interpretation can be used for better institutional awareness and to support evidence-based academic advising. A model of automated academic advising system utilizing the possi…
Customer Perception Driven Product Evolution - Facilitation of Structured Feedback Collection
2016
Competitive environment not only requires effective advertising strategies from the product producers and service providers, but also to do comprehensive and sufficient analysis of their customers to understand their needs and expectations. Successfully involving customers into a product/service co-creation process, companies more likely increase their future revenue. Customer feedback analysis is widely applied in marketing and product development. Among other challenges (e.g. customer engagement, feedback collection, etc.) automation of customer feedback analysis becomes very demanding task and requires advance intelligent tools to understand customers’ product perception and preferences.…
Realizing the social acceptance of community renewable energy: A process-outcome analysis of stakeholder influence
2014
This study shows how stakeholders influence the development of community renewable energy (CRE) schemes and how they are influenced by their outcome. It relies on information collected during 41 structured interviews with local people involved in CRE initiatives in seven regions of Europe. The interviews were thematically analyzed to identify different types of stakeholder influence. The findings show that stakeholder influence on CRE schemes take place at three distinct levels: macro, intercommunity and intracommunity. In addition, key stakeholders can support or hinder the development of a project according to whether or not they perceive that the output of the project may benefit or harm…
Opportunity Discovery and Creation in Cloud Computing
2013
Cloud computing provides opportunities for firms selling or using cloud services. However, little is known about how entrepreneurs discover or create these opportunities for cloud computing. In this study, we found that the opportunities discovered in cloud computing were related to the development of software for a particular need. By contrast, created opportunities were developed under conditions of technological uncertainty, at a time when the market did not yet exist. It appears that created opportunities, if successful, bring long-term competitive advantages, whereas discovered opportunities are more easily copied and exploited by competitors. peerReviewed
Are quality management practices enough to improve process innovation?
2015
The popularity of quality management as a system for continuous improvement has not been accompanied by deep theoretical understanding of its effects on process innovation. In this work, the resource-based view serves as the basis for the construction of a model designed to explain the effects of quality management practices (QMP) on process innovation performance and the mediating role of dynamic capabilities in this relationship. The empirical data were analysed using the structural equation modelling technique by examining 6 competing models that represent full, partial mediation and non-mediation relationships on a sample of 550 Spanish industrial companies. The findings indicate that t…
Employee opportunities for self-directed learning at technology organisations : features and frames of self-directed learning projects
2020
The importance of self-directed learning (SDL) in a business environment has been highlighted as a way to increase an organisation’s competitiveness and innovativeness. While organisations increasingly require SDL from employees, less attention is paid to the situations and frames enabling it. This study examines self-directed learning projects (SDLPs), situations in which SDL is realised as an individual or collective phenomenon. Based on ethnographic research, this study’s data consisted of field notes, field records and interviews. I used analysis of key incidents and ethnographic content analysis as an analytical tools. Four types of SDLPs was identified in the organisations studied: or…
Information sharing in the era of social media
2016
Social media has become ubiquitous in just a few years. Their success depends on users’ willingness to continue investing their time and attention in this media and share their knowledge with each other in the absence of formal contract. This thesis attempts to examine social media users’ information sharing activities with three essays. Specifically, this thesis investigates 1 Why do social networking sites (SNS) users have online information privacy? 2 What are the antecedents of blog users’ online information privacy concerns? and 3 Why virtual team members want to sharing knowledge among each other in social media platform? To answer these questions, we conducted three studies. Specific…
Identifying Critical Determinants of ‘Digital Customer Services’ Usage – An Exploratory Study
2019
Digital technology has reinvented retail business as well as commerce. This study aims to examine consumers’ perception and usage of digital customer services (DCS) and investigate three significant post-adoption and marketing consequences: simplicity, awareness, and usefulness. Using a purposeful sampling technique, 10 semi-structured, in-depth interviews were conducted with banking customers in Finland in January 2019. The research findings suggest that simplicity regarding DCS occupies a key position in their prolonged use, while awareness and usability are also important. This study offers some valuable theoretical and managerial implications and suggests an agenda for future research. …
Method and Practical Guidelines for Overcoming Enterprise Architecture Adoption Challenges
2017
During the last few years, interest towards Enterprise Architecture (EA) has increased, not least due to anticipated benefits resulting from adopting it. For instance, EA has been argued to provide cost reduction, technology standardisation, process improvement, and strategic differentiation. Despite these benefits, the EA adoption rate and maturity are still low. Consequently, EA benefits are not realised. A major reason hindering the adoption is that EA is not understood correctly. This paper aims for minimising the effect of the lack of understanding EA to adopting EA. Based on the research conducted in Finnish public sector, we propose an improved Enterprise Architecture Adoption Method…