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Chatbot Adoption in Tourism Services: A Conceptual Exploration

2019

Originality/value: This study is one of the earliest studies that advances firm-level adoption of chatbots by integrating two key organizational theories.

organisaatioteoriatValue (ethics)Knowledge managementmedia_common.quotation_subjectchatbotstekoälycomputer.software_genreChatbotorganizational learningHospitalityOriginalitySociologyOrganizational theoryadoptiontravelmedia_commonmajoitusalabusiness.industryhospitalityartificial intelligencematkailualaorganizational theoryOrganizational learningtourismmatkailupalvelutsähköiset palvelutbusinesscomputerTourism
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