6533b85ffe1ef96bd12c1e1a

RESEARCH PRODUCT

Chatbot Adoption in Tourism Services: A Conceptual Exploration

Karjaluoto HeikkiBilal AslamDandison C. Ukpabi

subject

organisaatioteoriatValue (ethics)Knowledge managementmedia_common.quotation_subjectchatbotstekoälycomputer.software_genreChatbotorganizational learningHospitalityOriginalitySociologyOrganizational theoryadoptiontravelmedia_commonmajoitusalabusiness.industryhospitalityartificial intelligencematkailualaorganizational theoryOrganizational learningtourismmatkailupalvelutsähköiset palvelutbusinesscomputerTourism

description

Originality/value: This study is one of the earliest studies that advances firm-level adoption of chatbots by integrating two key organizational theories.

yearjournalcountryeditionlanguage
2019-10-14
https://doi.org/10.1108/978-1-78756-687-320191006