Search results for "matkailupalvelut"

Towards sustainable servicescape : tourists’ perspectives of accommodation service attributes

2023

The study uses content analysis to identify the sustainable attributes in 678 accommodation reviews from Finnish and Russian tourists published on the Tripadvisor website and examines the sustainability perceptions of these tourist groups. The servicescape framework was applied to the structuring of the attributes indicating sustain-ability in accommodation services. The sustainable attributes highlighted in the reviews were more frequently in the physical rather than in the social servicescape factor. The tourists also reported environmental sustainability attributes more often than those related to social, cultural and economic sustainability. Overall, the sustainable attributes were perc…

Selvitys matkailusektorin tilasta ja kehittämistarpeista Keski-Pohjanmaan liiton jäsenkunnissa

2020

Chatbot Adoption in Tourism Services: A Conceptual Exploration

2019

Originality/value: This study is one of the earliest studies that advances firm-level adoption of chatbots by integrating two key organizational theories.

Selvitys esteettömyyden hyödyntämismahdollisuuksista Keski-Pohjanmaan matkailuyrityksissä

2020

Against all odds : Problem-solving as a skill critical to virtual exchange

2021

Virtual Exchange (VE) brings together groups of learners from different geographical locations and cultural backgrounds to engage them in online intercultural collaboration and interaction. Although VE projects are designed and implemented by educators as part of the students’ educational programmes, they often go beyond the setting of traditional courses offered by higher education institutions. Because of their innovative nature, VEs require the students to leave their comfort zone and think outside the box to develop new creative strategies of communication and collaboration in order to find solutions to problems that crop up in this new learning environment. This presentation showcases …