Search results for "pankki"
showing 10 items of 55 documents
World Bank and the case for privatisation : development in Peru in the 1990s
2006
Social Network Banking : A Case Study of 100 Leading Global Banks
2018
Social media is widely recognized as a challenging new communication technology in both economic and social contexts. The present article explores how banks have exploited this technology in the range of consumer retail banking services offered by 100 leading global banks on the three major social networking sites (SNS): Facebook, Twitter, and YouTube. Viewing social network (SN) banking as a separate delivery channel and offering a working definition of SN banking, the article shows that banks have been more cautious than other businesses in using SNS. The available services are classified on nine main dimensions: marketing, financial education and advice, information support, customer sup…
Euroopan keskuspankin rahapolitiikan arviointi Taylorin säännön avulla
2015
Tässä pro gradu –tutkielmassa tarkastellaan Euroopan keskuspankin rahapolitiikkaa vuosina 1999-2014 Taylorin säännön avulla. Taylorin sääntö on yksinkertainen rahapolitiikkasääntö, joka kuvaa, kuinka keskuspankin tulisi reagoida muutoksiin inflaatiossa ja tuotantokuilussa. Tässä tutkimuksessa perusmuotoisen Taylorin säännön lisäksi tarkastellaan sääntöä, joka huomioi Euroopan keskuspankin odotukset tulevasta inflaatiokehityksestä. Lisäksi tutkitaan, onko EKP:n pääjohtajien vaihdoksilla sekä euroalueen pienten talouksien suhteellisen painon kasvulla euroalueessa ollut vaikutusta Taylorin säännön kertoimiin. Sääntöjä estimoidaan sekä jälkikäteen korjatusta että reaaliaikaisesta aineistosta. T…
Exploring the nexus between financial sector reforms and the emergence of digital banking culture – Evidences from a developing country
2017
Several financial and banking sector reform programs were instituted in different countries over the last three decades. The underlining purpose of these reforms was largely to improve banking sector supervision and regulation, introduce bank privatization mechanism, introduce clearance and settlement systems, infuse competition and to stimulate financial innovation. The objectives of this study are to 1) review the relevant published literature and market survey reports on the financial & banking sector reforms undertaken in Pakistan and elsewhere, 2) analyze how these reform programs develop digital banking culture and increase financial inclusion in the country and 3) guide future resear…
Hyvä ja huono johtajuus suomalaisessa pankkiorganisaatiossa
2017
Tämän tutkimuksen fokus on hyvässä ja huonossa johtajuudessa suomalaisessa pankkiorganisaatiossa. Tutkimuksen tarkoituksena on etsiä hyvän ja huonon johtajuuteen tekijöitä organisaation kolmella eri tasolla: ylimmässä johdossa, keskijohdossa ja alimmalla tasolla. Lisäksi tutkimuksen tarkoituksena oli selvittää, löytyykö organisaation eri tasoilla eroja tai yhtäläisyyksiä näkemyksistä hyvästä ja huonosta johtajuudesta. Teoreettisena viitekehys koostuu monista eri johtajuuden tunnetuista teorioista. Viitekehys on jaettu kahteen osaan: hyvän ja huonon johtajuuden teorioihin. Hyvän johtajuuden teoriat ovat johtajuuden tutkimuskentän merkittävimpiä teorioita, jotka tuovat eri näkökulmia johtajuu…
Mobile banking services adoption in Pakistan: are there gender differences?
2017
Purpose The purpose of this paper is to provide a comprehensive insight into the deciding factors affecting an individual’s intention to adopt mobile banking (m-banking) services in Pakistan. Design/methodology/approach A survey approach was used with a sample of 189 responses from across Pakistan. Multi-group analysis was performed in order to detect gender differences among men and women in the process of adopting m-banking. Findings The paper found support for the positive effect of perceived behavioral control (PBC) and attitudes (ATT) toward m-banking adoption intentions. Significant differences between men and women were found to affect subjective norms (SN) on adoption intention, ev…
How emotions are considered crucial on an omnichannel banking environment in gaining customer loyalty
2018
Emotions have been studied in a marketing context for years. However, the rapid change of digital channels and customers’ omnichannel behavior emphasize the need to further investigate how emotions are considered to play role in customer satisfaction and through that to customer loyalty. Purpose of this chapter is to study emotions in omnichannel environment, and their contribution to customer loyalty, especially in the context of retail banking. peerReviewed
Kassavirtamallin ja lisäarvomallin toimivuus Mandatum osaketutkimuksen vuoden 2000 analyyseissä
2001
Efficiency vs. values : Institutional logics, situated rationality, and performance measurement in a cooperative bank
2023
This qualitative case study explores how situated rationality is achieved and maintained between two coexisting institutional logics, ‘global’ financial efficiency and ‘local’ customer-owners, around a performance measurement system in a large cooperative bank. We focus especially on the relationship between financial performance measures and softer, cooperative and communal organisational values. The results highlight that communal values may be effectively used to smooth and manage managerial contradictions; thus, situated rationality for operations can be achieved and maintained. This may also explain the resilience and success of communal values and cooperatively formed organisations in…
Customers' perceived risk and trust in using mobile money services-an empirical study of Ghana
2019
Copyright © 2019, IGI Global. Although mobile money (MM) has been explored in the existing literature, the roles of trust and risk in MM use have received little attention from researchers. Furthermore, many of the existing studies have treated these constructs as unidimensional. The extant literature also shows that perceived risk has received little attention from researchers who have conducted studies on MM. Thus, the objective of this study is to examine the roles of trust and perceived risk in customers' intent to adopt MM services in Ghana. Both trust and perceived risk were broken down into various dimensions. The study involved 671 respondents who were selected via an intercept appr…