Search results for "performance management"

Using System Dynamics to Enhance Performance Management in Local Government: An Application to Residential Refuse Collection

2012

While some scholars have suggested that the forces of New Public Management are now in decline (Hughes, 2003), a clear success story of this reform is the use of performance measurement in the public sector for tracking the outputs and outcomes of service delivery. In fact, research has demonstrated that well-managed performance measurement systems are critical for accurately and systematically demonstrating operational accountability in governmental organizations (Rivenbark, 2007). However, we must be cautious in how we think about the use of performance measurement systems because of their two distinct parts as described by de Lancer Jules and Holzer (2001). The first part involves adopti…

Prevention and Mitigation of Rural Higher Education Dropout in Colombia: A Dynamic Performance Management Approach.

2023

Background: Dropout in higher education is a socio-educational phenomenon that has the scope to limit the benefits of education as well as to widen social disparities. For this reason, governments have implemented various public policies for its prevention and mitigation. However, in rural populations, such policies have proven to be ineffective. The aim of this paper is to simulate public policy scenarios for the treatment of school dropout in rural higher education in Colombia from a Dynamic Performance Management approach. Methodology: To achieve the aim, a parameterised simulation model was designed with data from Colombian state entities in rural higher education. Five simulations were…

Combing System Dynamics Modeling and Performance Management Systems to Frame the One Stop Shop Service: a Case Study Based on Palermo's Municipality

The Italian public sector is characterized by a great number of stakeholders, both public and private. That’s the reason why, in the past, dealing with public issues meant to face different actors and administrations, to solve the several number of bureaucratic requirements. In particular, the field of new business activities was very complex. This area was characterized by huge fragmentations among the public bodies involved. In fact, if an entrepreneur wanted to open a new business, it was necessary to deal with different subjects to obtain the mandatory permits, license and authorizations. Accomplishing all the steps, without any support from the public sector, implied an increase of cos…

A Dynamic Performance Management Approach to Evaluate and Support SMEs Competitiveness: Evidences from a Case Study

2013

The role of Performance Management (PM) systems has become crucial for steering Small-Medium Enterprises (SMEs) to successfully compete during the ongoing critical economic transition. To improve decision-maker strategic learning processes, traditional PM frameworks need to be combined with System Dynamics (SD) modeling. This paper shows how to design and use a Dynamic Performance Management (DPM) approach to assess and support SMEs competitiveness. The emerging framework is applied to a real case of a small business to analyze the empirical effectiveness of the approach hereby suggested.

Designing a Dynamic Performance Management System to outline patients mobility policies

2015

In the Italian health care service, both public and private providers operate through the coordination of Local Health Authorities (Lhas). Such authorities, together with the regional government, are in charge to make sure citizens can access locally to a predefined health care service level. However, patients are free to move from one region to another to receive the requested health care service. This phenomenon is recognised as patients mobility. Palm and Glinos [2010] identified some of the reasons why patients decide to seek care elsewhere, such as the specific situation of the patient, the medical need and the availability (or not) of the care service at home. A patient treated in a r…

Enhancing the Performance of Chinese High Education Institutions through Collaborative Governance: A Dynamic Performance Management Approach

2021

With the development of the knowledge economy, knowledge generation and application has been a powerful engine for economic development and global competition. Higher Education Institutions (HEIs) are under great pressure to improve their performance in teaching, research and the third mission, to respond to the changing social needs actively. This doctoral thesis is aimed at proposing a framework to enhance the performance of Chinese HEIs through collaborative governance using a dynamic performance management approach. Based on a literature review of performance management in Chinese HEIs, a conceptual framework is proposed to enhance the performance of teaching, research and the third mis…

DESIGNING DYNAMIC PERFORMANCE MANAGEMENT SYSTEMS TO IMPROVE THE COMPETITIVENESS, ECONOMIC AND SOCIAL CAPITAL OF ITALY. An institutional and holistic …

2013

Why do Traditional Performance Management Systems in Healthcare not always lead to Improved Performance? Outlining the Unintended Consequences of the…

2021

Researchers all around the globe have not yet come to an end as regards the supposed positive impact of traditional performance management systems in healthcare, and some research has shown that, paradoxically, performance management policies do not always lead to improved hospital performance. Despite the extensive research identifying the “pitfalls” of the NPM reforms around Europe and the unintended consequences for hospital staff and patients, little is known about the mechanisms that caused those negative effects, which essentially creates a research gap worth investigating. This PhD study tries to address this gap and show why do traditional PM Systems in healthcare not always lead to…

A System Dynamics Approach to Evaluate Incentive-based Policies, Human Resource Motivation and Performance of Public Sector Organizations

2014

This paper tries to analyze - through a System Dynamics approach - positive and negative effects caused by human resources‘ (de)motivation in terms of productivity and quality of performance in public sector organizations. Therefore, motivation is here meant as an inclination to fill a gap between a desired and an actual level of productivity; this can be achieved through a set of policies aimed to encourage, sustain and address human resource behaviour in a working setting. As a consequence of such policies, public sector organizations would increase their productivity and effectiveness, thereby improving the level of wealth to the community they work for. But how does work motivation infl…

Performance Management and Governance in Public Universities: Challenges and Opportunities

2022

The goal of this introductory chapter is to outline a set of problematic issues, challenges, and opportunities behind this topic, so to provide a key to the subsequent chapters. How can we frame sustainable performance, if referred to an organization (such as a public HEI) located in a given context? What binds governance with performance management in the field of HEIs? What challenges are associated with different governance perspectives in HEIs? Why linking performance management to governance is particularly crucial in the investigated field?