Search results for "public service"

Scritti in onore di Pellegrino Capaldo

2014

La qualità dei servizi è stata riconosciuta come un rilevante aspetto caratterizzante la performance dell’azienda pubblica, analogamente alla capacità di operare secondo criteri di efficienza e nel rispetto dei vincoli di bilancio. Sebbene sia possibile riscontrare alcuni significativi casi di adozione di politiche di customer satisfaction nelle amministrazioni pubbliche italiane, a tutt’oggi il tema presenta significative criticità, specialmente in ordine agli aspetti metodologici e agli strumenti operativi che consentano di integrare dette politiche nel sistema di programmazione e controllo delle aziende che erogano tali servizi. Il presente lavoro adotta una diversa prospettiva di analis…

Customer-related social stressors and service providers' affective reactions

2012

Summary Previous research has shown that customer-related social stressors (CSS) have negative effects on service providers' long-term well-being. Little is known, however, about short-term and mid-term affective stress reactions and reciprocal effects between service providers' affect and CSS. The aim of this study was to expand extant research (i) by analyzing service providers' short-term (across a day) and mid-term (across 2 weeks) affective reactions to perceived CSS; (ii) by analyzing intraindividual as well as interindividual effects; and (iii) by investigating reciprocal effects of affective reactions and CSS that may eventually lead to psychosocial cycles. Our study employed a diar…

2016

Abstract Public Service Platforms (PSPs) are a new type of technology platform. They are based in the philosophy of New Public Management (NPM) and support public services for citizens in quasi-markets. This article increases our understanding of the business models behind these PSPs in terms of their Value Propositions, structures, networks, and financing. We interviewed representatives from 14 PSP providers in four public sectors in Sweden: education, healthcare, elder care, and public pensions. We identified a “Traditional view” with its focus on public agencies and neutral information and an “Emerging view” that includes dialogues, user evaluations, long-term perspectives on choice, pro…

Opportunities and challenges of digitized discretionary practices: a public service worker perspective

2018

Abstract Public service workers exercise discretionary power during policy implementation. Due to an immense diffusion of information and communications technology (ICT) in public service provision, they are increasingly exposed to reforms aiming at more efficient and fair decision-making. Whereas extant literature has found that ICT can both enable and constrain public service workers' ability to exercise discretion, we know less about underlying explanations for these inconclusive findings. This paper addresses this research gap by exploring how and why public service workers react to digitized discretionary practices. We draw upon institutional logics to show the underlying consideration…

The cultural mission of universities

2017

Over the last two decades, there has been a wide debate about the so‑called third mission of the University. Two discourses have occupied the proscenium: the transfer and innovation of knowledge and corporate social responsibility. In this article we postulate that both these ideas respond to approaches that do not fully take the history and status of universities as a public service into account. In contrast, we argue that the third mission, both in terms of history and in terms of the normative and pragmatic statutes, instead corresponds to culture.

Public Service Media’s Funding Crisis in the Face of the Digital Challenge

2020

The funding crisis of Public Service Media (PSM) is also a crisis affecting its legitimacy, business model, audience, innovation and transformation required to adapt to the current digital ecosystem, which is dominated by the changes in the access and consumption ways available to citizens, as well as by the new telecommunications global players. Eleven European countries have cut back the budgets of their public service media organizations during the past five years, and those which haven’t done it yet are facing adjustment plans until 2020. Besides financial pressures, European PSM is also facing increasing opposition from private operators, populist parties and the constant appetite for …

Sähköä ja alkemiaa: Tekoälydiskurssit Yleisradion verkkoartikkeleissa

2021

Tässä artikkelissa tarkastelemme sitä, millaisena ja miten tekoäly esitetään suomalaisessa julkisessa keskustelussa, ja ketkä tekoälystä suurelle yleisölle kertovat. Aineistona olemme käyttäneet Yleisradion verkkosivujen tekoälyä käsitteleviä artikkeleja. Tulosten perusteella tekoälystä pääsevät kertomaan useimmin talouden ja teollisuuden aloilla työskentelevät miehet. Aineistossa esiintyneet tekoälytulevaisuuskuvaukset pitäytyvät pitkälti nykyisen länsikeskeisen kapitalistisen maailmankuvan sisällä. Toisin sanoen, ne eivät haastaneet tai ylittäneet vallitsevaa status quoa, vaan näkivät tulevaisuuden pikemminkin lineaarisena kehityksenä nykytilasta. Aiemman tutkimuksen perusteella yleinen k…

Bourdieu and public service interpreting and translation: towards a social theory in PSIT

2010

Within Translation Studies (TS), Public Service Interpreting and Translation (PSIT) is a relatively recent area (Critical Link 1995) still fighting for academic and professional recognition inside and outside the limits of that discipline. The growing interest in PSIT is undoubtedly linked to the migration phenomenon and the intervention of intermediaries (interpreters and translators) who make communication possible is generally recognised. But the controversy about the role(s) these intermediaries have to perform in public services seems to be one of the main difficulties to obtain academic and institutional acceptance and recognition. Following the influence of Bourdieu's social theory i…

Culture – A Value of Public Management

2014

Abstract Culture has become the most dynamic component of our civilization. This dynamism, the search for new forms and means of expression, is the result as well as the engine of the “knowledge society”. Any analytical approach of cultural policies of European countries must be based on recognition and measurement of changes in political, economic and social field that brought the end of the second millennium: globalization and European integration.

Risks Management Profile in Local Public Services Administration

2015

Abstract This paper aims improving local public services practices, at least, for our national local communities’ administration. Such possibilities may arise by case study regarding delegated management of a public entity charged with central heating public service, turned in private company. Paper treats local public finance and reveals the risks of defection management and even fraud risk by periodical re-negotiating of significant contracts with related parties and internal controls deficiency. The moral value of case study is economics considerations over legal considerations prevalence by applying principle of correlating demands with resources, not upside-down. Romanian local public …