Search results for "quality management system"

Self-assessment: a study of progress in Europe's leading organizations in quality management practices

1996

Reports a European study on the use of quality management self‐assessment. Data have been obtained from 117 organizations who, in general, have some experiences of self‐assessment methods. Among the main findings were the identification of the steps which are considered to be a key influence on the success of the self‐assessment process and what have been the main learning points. Points out that organizations are using self‐assessment mainly to identify strengths and weaknesses and also to facilitate internal and external learning in terms of transfer of best practice and ideas.

The Impact of Consulting Service on Spanish Firms

2003

Introduction Specialized services that help in efficient decision-making in company management--that is consulting service--undoubtedly make up one of the most dynamic sectors of the economy in most European countries and in Spain (Rubalcaba 1997; Camacho 1998; Gonzalez 1999). There is a huge amount of literature available on the subject of consulting, and it often is stated that the consultant contributes a large dose of common sense to a management situation that is not always rational. (1) However, the consultant is not a magician who discovers what the client did not know, although the consultant is able to look at the problem from a more appropriate angle and his or her services should…

Deliberate and Emergent Changes on a Way Towards Electronic Document Management

2011

A unit of Fortum Service Ltd. operates and maintains the Rauhalahti power plant in Central Finland. In 1996-97, the unit launched a project pursuing coordinated organizationwide electronic document management (EDM). This case follows deliberate and emergent changes related to document management in the organization since the initiation of the project until February 2000. New information technologies were adopted, and responsibilities for continuous improvement of EDM were assigned. The continuous improvement was implemented as an extension of the ISO 9002 quality system earlier adopted for process improvement. The case shows that a shift from the paper-based era towards organizationwide EDM…

Implementation of Quality Management System ISO 9001 in the World and Its Strategic Necessity

2012

AbstractOver past 60 years quality management has shown it's importance in increasing competitiveness of companies and economies. The aim of this paper is to review implementation process of the most popular and effective quality management system ISO 9001 in the world and identify it's strategic necessity. This paper is divided into three parts. In the first part author introduces quality management as important part of economies competitiveness thru Global Competitiveness report. In the second part author examines benefits and strategic importance of quality management systems from perspectives of company. And in the third part author views a situation of ISO 9001 quality management syste…

2018

This study utilises the quality audit reports of Finnish Universities of Applied Sciences to describe the quality management of their research, development and innovation activities (RDI). The inst...

The implementation of the TQM philosophy in Poland

2005

PurposeThe purpose of the paper is to present an overview of various total quality management (TQM) issues in Poland's business organizations and the public sector.Design/methodology/approachDescribes the role of the Polish Quality Award Committee in promoting the idea of TQM. Presents the results of survey research on the implementation of TQM in Polish companies. Presents a critical analysis of the results and formulates conclusions based on the author' experience gained while working in the Polish Quality Award Committee at the National Chamber of Economy.FindingsThe analysis of the literature on the subject and the results of empirical research allow the formulation of conclusions. It t…

ProcMiner: Advancing Process Analysis and Management

2007

This paper contributes both to research and practice on process mining. Previous research on process mining has focused on mining patterns from event log files to generate process models. The process mining approach adopted in this paper is focused on producing patterns about process models, not the models themselves. The approach is demonstrated by ProcMiner -an explorative research prototype for management, consolidating, publishing, retrieving, and analyzing process models. Content-based document clustering is applied to process models represented as XML database in order to find topical groups from models. In practice, organizations face numerous challenges in managing their process mod…

How Organizational Resources and Managerial Features Affect Business Performance: An Analysis in the Greek Wine Industry

2023

Despite the growing interest of the wine industry in quality and environmental certifications and the influence of these standards on positioning in international markets, scholarly research has paid proportionally limited attention to the link between winery export intensity and the adoption of internationally recognized standards. This study aims to analyze which factors make an organizational model performant, and to verify the impact of the adoption of third-party certifications on the export performance by using the resource-based view (RBV) theory as a theoretical lens. Findings show that younger wineries are more oriented towards the adoption of voluntary quality and environmental ce…

IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM IN A TRAVEL AGENCY

2014

The present research refers to the major problems existing in the Romanian tourism, namely, "manufacturing" and commercialization of certain products non-compliant with the user’s requirements in terms of quality. In tourism and hospitality industry, quality can be judged on the extent to which the service received meets the customer’s expectations. So, the quality is important for both customers and managers of various travel agencies, as it can contribute to making better products at lower costs. Based on theoretical approaches on quality management of tourist services, this paper aims to analyze the activity of the largest travel agency in Romania - Happy Tour and assess the possibilitie…