Search results for "quality"
showing 10 items of 8136 documents
Quality Management in Service Desk : How Does Service Desk Managers Define and Measure Quality
2018
Many public and private sector organisations are depending on IT services provided by external service providers. The quality of the service affects the customer satisfaction and consequently the customer behaviour. The concept of quality has many meanings in the literature. In this paper, we study how service desk managers perceive the concept of quality and how to manage it in an organisation which has adopted ITIL. Our findings indicate that the quality is seen only in terms of how the agreed service levels are achieved. This view excludes the quality of the processes used to deliver IT services. Quality measurements are reflecting the perception of the concept of quality. peerReviewed
On the Students' QoS-Awareness of Video Lectures
2016
Video lectures bring flexibility and enable distance learning in education. With the help of videos, educational organizations are able to serve a wider and more heterogeneous group of students. As streaming videos have become essential part of teaching in higher education, quality of service (QoS) issues should be taken more into consideration. However, systematic quality monitoring of video lecture delivery, to our knowledge, is rarely used in a way that would provide also the student with quality information. This paper describes our ongoing research on developing a streaming video quality evaluation tool integrated in a learning environment that our master’s students use. The tool serve…
H.264 QoS and Application Performance with Different Streaming Protocols
2015
Streaming techniques, including the selected streaming protocol, have an effect on the streaming quality. In this study, the performance of three different streaming protocols in a disturbed communication channel is evaluated with a modified version of the FFPlay player. A H.264 encoded video is used as a test sequence. The number of displayed image frames, the frame rate and playout duration are used as objective metrics for QoS. The metrics brings out differences of streaming protocols in our test environment. They are measured at the application level and have a connection to the user experience. peerReviewed
Functional inequalities for generalized inverse trigonometric and hyperbolic functions
2014
Various miscellaneous functional inequalities are deduced for the so-called generalized inverse trigonometric and hyperbolic functions. For instance, functional inequalities for sums, difference and quotient of generalized inverse trigonometric and hyperbolic functions are given, as well as some Gr\"unbaum inequalities with the aid of the classical Bernoulli inequality. Moreover, by means of certain already derived bounds, bilateral bounding inequalities are obtained for the generalized hypergeometric ${}_3F_2$ Clausen function.
An Information Systems Design Product Theory for Integrated Requirements, Test and Defect Management Systems
2012
Software companies need to develop high-quality products fast and with low cost. Development activities are typically distributed in different places and involve multiple stakeholders in different countries. Testing is an important way to ensure product quality but it is costly and takes ample time and resources. Sourcing testing services from specialized service providers is often the most viable option for software businesses. Flexible and effective test process management is especially vital to support the testing life-cycle when external testing service providers are involved. Yet, the extant literature provides little theoretical guidance for managing the testing life-cycle, including …
Context-aware data caching for 5G heterogeneous small cells networks
2016
In this work, we investigate the problem of context-aware data caching in the heterogeneous small cell networks (HSCNs) to provide satisfactory to the end-users in reducing the service latency. In particular, we explore the storage capability of base stations (BSs) in HSCNs and propose a data caching model consists of edge caching elements (CAEs), small cell base stations (SBSs), and macro cell BS (MBS). Then, we concentrate on how to efficiently match the data contents to the different cache entities in order to minimize the overall system service latency. We model it as a distributed college admission (CA) stable matching problem and tackle this issue by utilizing contextual information t…
Semantic Portal as a Tool for Structural Reform of the Ukrainian Educational System
2014
Education is recognized as a fundamental enabler of human development. The adoption of information and communications technologies (ICTs) by education (especially in developing countries) contributes to educational system reforms, in addition to the traditional advantages, such as social openness and accessibility. Yet the academic community has not studied sufficiently the challenging context in which ICTs are used as instruments for the reform of inefficient, and sometimes even corrupted, educational systems rather than just as means for smarter classrooms, remote access, or content management. The object of this study is Ukrainian higher education (HE) and its quality assurance (QA) syst…
Towards Mitigating the Impact of UAVs on Cellular Communications
2018
The next generation of Unmanned Aerial Vehicles (UAVs) will rely on mobile networks as a communication infrastructure. Several issues need to be addressed to enable the expected potentials from this communication. In particular, it was demonstrated that flying UAVs perceive a high number of base stations (BSs), consequently causing more interferences on non-serving BSs. This unfortunately results in decreased throughput for ground user equipments (UEs) already connected. Such a problem could be a limiting factor for mobile network-enabled UAVs, due to its consequences on the quality of experience (QoE) of served UEs. This underpins the focus of this article, wherein the effect of UAVs' comm…
Bisexual desires for more than one gender as a challenge to normative relationship ideals
2018
Normative western understandings of intimate relationships continue to draw upon the discourses of romantic love and the ideal of finding ‘the one’ who meets all our romantic and sexual needs. As desire is not sexually or emotionally exclusive, even people in normative relationships have to make sense of desires beyond the monogamous ideal. Bisexual people engage in these negotiations from a challenging cultural position. As a desire for more than one gender, bisexuality is persistently culturally associated with wavering desire, promiscuity and multiple partners. In light of these cultural conditions, I explore how Finnish bisexual women – and their (ex-)partners of various genders who do …
The relationship between context, structure, and processes with outcomes of 6 regional diabetes networks in Europe
2018
BackgroundWhile health service provisioning for the chronic condition Type 2 Diabetes (T2D) often involves a network of organisations and professionals, most evidence on the relationships between the structures and processes of service provisioning and the outcomes considers single organisations or solo practitioners. Extending Donabedian's Structure-Process-Outcome (SPO) model, we investigate how differences in quality of life, effective coverage of diabetes, and service satisfaction are associated with differences in the structures, processes, and context of T2D services in six regions in Finland, Germany, Greece, Netherlands, Spain, and UK.MethodsData collection consisted of: a) systemat…