Search results for "scorecard"
showing 10 items of 45 documents
Applying system dynamics to foster organizational change, accountability and performance in the public sector: A case-based Italian perspective
2010
The goal of this paper is to discuss the role System Dynamics (SD) can play to enhance performance improvement in the public sector. It is remarked how SD can help decision makers to properly perceive the boundaries of the relevant system underlying observed phenomena. To this end, three real cases are analysed to show how SD can facilitate a better understanding of the relationships between the political and the organisational system in the public sector, and how to promptly attain efficiency and improve outcome, given the constraints that the institutional and political systems constitute. The goal of this paper is to discuss the role System Dynamics (SD) can play to enhance performance i…
Henkilöstöraportointimallin kehittäminen palveluorganisaatiolle : (case: Merita Oyj)
1999
Integrating greenness into a balanced scorecard in a food processing company
2012
PurposeThe purpose of this paper is to investigate how and why a case company integrated an environmental management system (EMS) into a performance management system (PMS), specifically a balanced scorecard (BSC).Design/methodology/approachThis interpretative case study utilized qualitative methods in semi‐structured interviews, internal documents and e‐mails.FindingsThe company integrated its environmental measures into the process perspective in its BSC. The integration centralized its fragmented PMS, stimulated its strategic control and complemented its financial reporting. This integration also crystallized the causality between the company's environmental actions and financial perform…
Comparaison Balanced Scorecard - Navigator
2008
Cet article a pour objectif de décrire et de comparer deux modèles de tableaux de bord stratégique : le modèle Anglo-Saxon, connu sous le nom de Balanced Scorecard et le modèle Scandinave, dont l'application la plus connue a été développé au sein de l'entreprise Skandia sous le nom de Navigator.
Strategic Management of Knowledge Workers: Communicational Value of Balanced Scorecard
2013
Knowledge-intensive firms (KIFs) are strategically dependent on knowledge. This knowledge can be found in two types: the knowledge based on the organization’s members’ expertise and the assimilated knowledge resources (eg. norms, routines, policies, and physical knowledge bases) (Kirjavainen 2001). When the company is operating in a constantly changing environment, the management of its knowledge resources becomes a crucial task.
A Model for Implementing HR'S Strategic Role
2013
Understanding HR deliverables is an essential process for acknowledging its important role in driving organizational performance, in contrast with its traditionally elusive role. An organization can quantify the HR’s overall strategic impact by finding the proper ways for measuring its impact on the success drivers. This paper aims to identify and describe the steps needed in order to implement HR’s strategic role. The article reviews the relevant literature regarding the integration of HR into business performance measurement and suggests some guidelines for creating a HR scorecard.
El Balanced Scorecard y la reversión de las crisis de desempeño empresarial: una aplicación empírica en las empresas distribuidoras de electricidad d…
2015
Esta tesis doctoral valida la capacidad potencial del Balanced Scorecard, como sistema de gestión de las estrategias, para revertir las crisis de desempeño empresarial. La revisión del estado del arte de las investigaciones sobre: la estrategia empresarial, los sistemas de seguimiento al desempeño, así como del modelo de negocios; evidencia que la aplicación del BSC contribuye con el mejoramiento del desempeño estratégico de las organizaciones. A partir de estas consideraciones, se desarrolla un trabajo de investigación empírica en las empresas distribuidoras de electricidad de la República Dominicanas, dada la situación de crisis por la que han atravesado durante décadas, perdiendo miles d…
Crisis preparedness through co-operation between municipalities and non-governmental organizations
2016
Julkissektorin toimijoiden kriisiviestintä ja kriisijohtaminen eroavat yksityisten toimijoiden vastaavasta viestinnästä, koska julkisen sektorin organisaatioilla on lakisääteinen velvollisuus pelastaa kansalaisia hädässä. Useissa kriisiviestinnän tutkimuksissa on keskitytty tutkimaan kriisejä organisaation tai johtamisen näkökulmasta. Tämän opinnäytetyön tavoitteena oli tutkia kriisiin varautumista kuntien ja vapaaehtoisjärjestöjen yhteistyön näkökulmasta. Tutkimuksen teoreettinen tausta on haettu CERC-mallista ja kriisiviestinnän tuloskortista (Crisis Communication Scorecard. Kriisiviestinnän tuloskortti on kehitetty ja testattu parantamaan kriisiviestinnän laatua ja samanaikaisesti kehitt…
La misurazione della performance dei distretti turistici: una proposta
2014
Il presente lavoro si propone di affrontare il tema della valutazione di impatto territoriale dell'esperienza distrettuale.
Building dynamic balanced scorecards to enhance strategy design and planning in public utilities. Key-findings from a project in a city water company
2006
Increasing complexity and uncertainty of both business internal and external variables determines a growing need for prompt and accurate information. On this concern, in the last decade, there has been an increasing effort to provide public utilities with tools aimed to support decision makers in planning and control, by taking into account not only operational but also strategic issues. Among them, for 1instance, customer satisfaction, internal business process efficiency, business image, and bargaining power against other counterparts (e.g. the municipal administration). Often, however, such an effort has been oriented to generate a large volume of data, only focused on financial indicato…