Search results for "servi"
showing 10 items of 4470 documents
The role of social capital in digitalised retail servicescape
2021
This chapter examines how digitalisation has altered the way consumers experience the social interaction and service environment while shopping in retail stores. In this, we draw on the concept of servicescape, which comprises both tangible and intangible features which make up the service experience. Recognising the three realms of servicescape (physical, digital and social), we explore the role of social capital in determining the customer experience in digitalised retail servicescape. We demonstrate that social capital has two specific roles. Firstly, it is an integral part of the customer experience and thus contributes to the service experience. Secondly, social capital is created in t…
Examining Consumers’ Usage Intention of Contactless Payment Systems
2019
Purpose The purpose of this paper is to develop and test a conceptual model that combines the modified Unified Theory of Acceptance and Use of Technology (UTAUT2) with a consumer brand engagement (CBE) model to predict consumers’ usage intentions toward contactless payment systems in a developed country. Design/methodology/approach The authors cooperated with a contactless payment service provider in Finland and reached out to 22,000 customers, resulting in 1,165 usable responses. The collected data were analyzed using structural equation modeling. Findings The study shows that the UTAUT2 and the CBE model together explain approximately 70 percent of the variance in usage intention. Of the…
Performance indicators to assess water & wastewater service criticalities and investments efficiency and effectiveness in the Italian regulatory cont…
2017
Water quality analysis in network and private storage tanks in intermittent distribution systems
2012
In countries suffering from chronic water shortages, water distribution systems are often operated on an intermittent basis. As a consequence, the network is involved by cyclical filling and emptying periods causing water quality degradation. During the emptying period, the distribution system is unpressurised and it may occur that pollutants move into the network. Moreover, the stagnation period can promote microbial growth. For this reason water is usually heavily chlorinated in order to maintain it potable. Due to intermittent water service users acquire private tanks, which are used for collecting water during serviced periods and distributing it when public service is not available. Th…
Music adviser : emotion-driven music recommendation ecosystem
2017
In respect of the big amounts of music available in the web, people met the problem of choice. From another side, practically unlimited resources can bring us new opportunities in the music context. Efficient data management engines which are smart and self managed are in demand nowadays in the music industry to handle music sources amounts of which are coming towards to infinity continuously. This study demonstrates feasibility of the emotional based personalization of music recommendation system. There is still gap between human and artificial intelligence, robotics do not have intuition and emotions which represent critical point of recommendations. Taking into account significant influe…
Ocena wiarygodności internetowych serwisów ubezpieczeniowych w Polsce
2016
Wiarygodność partnera transakcji czy usług realizowanych przez Internet stanowi istotny czynnik dla dalszego rozwoju gospodarki internetowej. Dotyczy to między innymi rozwoju ubezpieczeń internetowych. Dlatego umiejętność oceny wiarygodności serwisów WWW staje się ważnym narzędziem w rywalizacji na rynku ubezpieczeniowym. Celem artykułu jest przedstawienie wyników oceny wiarygodności serwisów WWW wybranych ubezpieczycieli prowadzących działalność w Polsce. W artykule pokazano, że kryteria oceny wiarygodności serwisów internetowych można przyporządkować do trzech wymiarów; są nimi: zdolność serwisu do zapewniania wiarygodności, życzliwość projektantów, twórców i administratorów serwisu w zak…
Mercato digitale e sistema delle successioni mortis causa
2022
The work aims to examine the curvature impressed by the current order of the market and of the "algorithmic" society, centered on social network platforms, on principles and categories of classical hereditary law, putting the system of mortis causa succession into reaction with the matter of relationships and personal rights developed on the web, marked by the changes that shake the European and internal legal framework. The study is organized according to a tripartite scheme, which distinguishes the succession in contracts for the supply of digital services, from the transmission of rights on user-generated content and on the personal data of the deceased. To then keep a unity in the const…
A Double Auction Mechanism for Virtual Resource Allocation in SDN-based Cellular Network
2016
The explosively growing demands for mobile traffic service bring both challenges and opportunities to wireless net- works, among which, wireless network virtualization is proposed as the main evolution towards 5G. In this paper, we first propose a Software Defined Network (SDN) based wireless virtualization architecture for enabling multi-flow transmission in order to save capital expenses (CapEx) and operation expenses (OpEx) significantly with multiple Infrastructures Providers (InPs) and multiple Mobile Virtual Network Operators (MVNOs). We for- mulate the virtual resource allocation problem with diverse QoS requirements as a social welfare maximization problem with transaction cost. Due…
Service-Oriented Wireless Virtualized Networks: An Intelligent Resource Management Approach
2022
Computer Networks
2018
This book constitutes the thoroughly refereed proceedings of the 25th International Conference on Computer Networks, CN 2018, held in Gliwice, Poland, in June 2018. The 34 full papers presented were carefully reviewed and selected from 86 submissions. They are organized in topical sections on computer networks; teleinformatics and telecommunications; queueing theory; cybersecurity and quality service.