Search results for "servi"
showing 10 items of 4470 documents
Customer functional value creation through a sustainable entrepreneurial orientation approach
2019
This paper advances a theoretical model to empirically test firms’ behaviour regarding sustainable entrepreneurship, enhancing what researchers have recently proposed at a solely conceptual level; this entails sustainable entrepreneurship being understood as a discipline that reliably allows organizations to successfully respond to sustainable development and market requirements. The authors suggest an integrated approach of dynamic-capabilities, S-D logic and product-service system views, which highlights the managerial predisposition to adopt a strategic position that fosters value in use (instead of regular property value), according to the current school of thoughts engaged with innovat…
Why Do People Dislike Low-Wage Trade Competition with Posted Workers in the Service Sector?
2013
AbstractThe issue of low-wage competition in services trade involving posted workers is controversial in the EU. Using Swedish survey data, people's attitudes are found to be more negative to such trade than to goods trade. The differences depend on both a preference for favouring social groups to which individuals belong (the domestic population) and altruistic justice concerns for foreign workers. In small-group experiments, we find a tendency for people to adjust their evaluations of various aspects of trade to their general attitude. This tendency is stronger for those opposed to than those in favour of low-wage trade competition. This may indicate that the former group forms its attitu…
Are discriminatory procurement policies motivated by protectionism ?
1995
When purchasing goods and services, governments often discriminate in favour of domestic suppliers. It is widely assumed that such behaviour is motivated by protectionism. Although this interpretation is sometimes valid, it is also puzzling. After reviewing some of the puzzles, the paper proposes an alternative explanation of preferential procurement based on the assumption that governmental buyers want to purchase goods and services at minimum cost, but must do this in a context in which, because of the presence of unverifiable services, contracts are necessarily incomplete. The paper argues that preferential purchasing can guarantee the efficient delivery of these unverifiable services.
Financial stress and sovereign debt composition
2015
"Published online: 19 Oct 2015"
Scope of Negative Integration: A Comparative Analysis of Post, Public Transport and Port Services
2014
There is extensive literature that explains how liberalization policy deepens and widens. In the literature of European integration such reform is commonly considered to be the result of a bias towards liberalization in the treaties, thereby giving the European Commission and the European Court of Justice wide-ranging leverage to enforce such reform. However, such approaches have been criticized for being de-politicized – for failing to understand the conflicts inherent in controversial policies. It is therefore of interest to explore the scope conditions of this constitutional bias assumption in areas where liberalization policy is disputed. This article analyzes the EU decision-making pro…
STRATEGIC DIAGNOSIS OF SPANISH FARMING COOPERATIVE CREDIT SECTIONS: A SWOT ANALYSIS
2011
**: Farming cooperative credit sections are financial instruments set up within a cooperative and at its service. They are key funding tools in rural areas and have been developed all over Spain although more intensely in some areas than others. The aim of this paper is to carry out a strategic diagnosis of the Spanish credit section using a SWOT Analysis to discover its set of strengths, weaknesses, opportunities and threats, as well as a proposal for strategic actions to be followed. In order to do so an empirical study using personalized surveys and interviews has been undertaken among the managers or persons in charge of the credit sections over the first half of 2008. The study demonst…
Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction
2000
Bridging the gap between a firm's internal quality improvements and external measures of customer needs and satisfaction is an important yet complex translation process. The process has traditionally been studied within two very different domains. An external focus on customers has been the domain of marketers. Manufacturing and engineering-based approaches to quality management and improvement have traditionally taken a more internal, process improvement focus. Both areas have recognized the need to broaden thier focus and bridge the gap between internal quality and external customers needs and satisfaction. This paper offers a framework to integrate these two domains. A case study is pres…
Family firm prerequisites for international business operations: a production and marketing capabilities approach
2014
The purpose of this study is to compare SME family firms’ and non-family firms’ organisational prerequisites for international business operations. The main focus lies in the production and marketing capabilities needed for conducting international business. A quantitative study was conducted in Finland. A random sampling was done by utilising the database of the Confederation of Finnish Industries (EK). A sample of 2,000 firms was gathered from the target population, EK database, which consisted of 16,000 firms. The answer rate for the study was 28%. All together, 555 firms answered the mail survey. Three hundred thirty three respondents were coming from family firms and 222 replies repres…
Brand price differentials in retail distribution: product quality and service quality
2016
ABSTRACTA theoretical model is proposed to disentangle the contribution of brand quality and retailer service quality in explaining brand price differentials across retailers. Two testable hypotheses emerge: (i) for each brand type, price differences across retailers are independent of brand quality differentials and (ii) at a given retailer, price differences between different brand qualities are independent of service quality differentials. Our empirical analysis, for a sample of the U.K. grocery retailer prices, discloses that retailers that offer higher service quality sell same quality brands at higher prices. In particular, service quality premia amount to 6% for national brands and a…
The role of passion in the quality-value-satisfaction-intentions chain: linear models and the QCA approach for athletes
2019
The aim of this research is to determine the role of passion on future intentions, perceived value, and athletes’ satisfaction in relation to participatory sport events by combining two methodological approaches: linear models and qualitative comparative analysis (QCA). A sample of participatory sporting event athletes (n = 302) was analysed. The results suggest that there is a direct effect of harmonic passion (HP) on future intentions (FI), value (PV) and satisfaction (AS) and a direct effect of obsessive passion (OP) on satisfaction. Considering the indirect effects, both interactions were significant for the effect of perceived quality (PQ) and perceived value on satisfaction. In additi…