Search results for "survey."
showing 10 items of 4020 documents
A Comparison of Finnish and United States Franchisee Satisfaction
2004
This paper investigates, using a multi-dimensional model, differences between franchisee satisfaction in Finland and the United States. Comparison of Finnish and American franchisee satisfaction levels is made across eight dimensions of franchisee satisfaction. Data was collected using a postal survey of Quick Service Restaurant (Hamburger) franchisees in Finland and the United States. Results show franchisees in Finland and the United States are overall equally satisfied. Data analysis revealed that for four of the eight dimensions, franchisees in both countries have statistically equal levels of satisfaction. However, for the other four dimensions, a statistical difference exists between …
Unlocking behaviors of long-term service consumers : the role of action inertia
2017
Purpose The purpose of this paper is to examine the antecedents of word-of-mouth (WOM) in long-term service settings. Specifically, the authors examine the moderating role of action inertia in the relationships between satisfaction and repatronage intention, satisfaction and WOM, and repatronage intention and WOM. Design/methodology/approach The proposed model was empirically tested using survey data from 1,385 telecommunications service subscribers. The data were analyzed using partial least squares path modeling. Findings Results suggest that a positive link between repatronage intention and WOM, hereto a neglected relationship in the marketing literature, in contrast to previous literat…
Evolving e-government benchmarking to better cover technology development and emerging societal needs
2012
Many international e-government benchmarks seek to measure progress towards various versions of a digital society, and in this endeavor include a component of e-government. But because comparable international e-government data are scarce, most reports rely on the United Nations E-Government Development Index, specifically its Online Service Index as a benchmark. However, this assessment only captures national level initiatives at a broad level and does not link evaluation to outcomes and impacts, i.e. e-government performance relative to investment.This paper briefly reviews the current UN framework and assesses how it can evolve to meet new demands, such as calls to better connect investm…
Assessing the quality of service to customers provided by water utilities: A synthetic index approach
2017
Abstract Currently, water and sewer companies face the challenge of improving their quality of service to customers (QSC). Performance indicators are essential to monitor and benchmark the QSC of water companies; however, individual indicators do not provide a holistic evaluation of the quality of water and sewer services provided to customers. This study proposes an innovative QSC index based on distance-function techniques that makes it possible to compare changes in the QSC of water companies among locations and temporal periods. A case study assesses changes in QSC for a sample of Chilean water and sewer companies from 2007 to 2014. The results show that in spite of the efforts made by …
RETRACTED: Measuring Service Quality in Tourism Industry
2016
Abstract The expansion of the service sector, the stronger competition resulting from globalization and deregulation, and the emergence of new information technologies have accelerated the shift toward a knowledge-based and innovation-driven economy. With the increasing role of tourism in global economy and the growing competition in the global tourism market, the importance of developing quality tourism products has been recognized by both the public and the private tourism sectors. In order to develop quality tourism, organizations need to know what their competitive advantage is and what capabilities they need to grow and maintain. The aim of this paper is to analyze the customer satisfa…
Wine Consumer Preferences and Attitude in Colombia
2015
During the last third of the twentieth century the world wine market became significantly competitive. Consumption declined in the traditional wine producing and consuming countries, while competition emerged from such 'New World' nations as the United States, Australia and Chile, and prosperous consumers chose quality rather than quantity in consumption (Bisson L. F. et al., 2002). Over the last decade, the wine industry has become increasingly globalized (Velikova N. et al., 2013). Global outlook of wine market is characterized by a supply higher than demand, which results in an even more competitive environment. Many wine producers look for new opportunities to increase their sales and e…
Study of the importance of emotional factors connected to the colors of fresh-cut cactus pear fruits in the consumer purchase choices for a marketing…
2013
The cactus pear has always aroused curiosity because of its shape and its particular structural characteristics (plate and spiny clatodes, oval fruits of different colors and flowers of an enchanting beauty). This plant evocates the territory where it grows, characterized by a sub-tropical climate, which in Europe is represented by the region of Sicily, the island of the Southern Italy, that is one of the main producers in the Mediterranean area. Sicily has three native cultivars with different colors of the fruit: red, yellow and white. The variety with the yellow fruit is the most widespread, although all of them are commercialized. The chromatic variety of these fruits is one of the stre…
Night surveys and smell, a mixed method to detect colonies of storm petrel Hydrobates pelagicus
2012
Storm-petrels usually breed in sites difficult to access, making it hard to estimate the number of individuals in a colony or even the presence of a colony. After several years of study in the main colony and diurnal surveys to other caves of the island, we planned an extensive night survey for identifying previously unknown colonies. In the breeding season of 2011 we found 5 new colonies of storm petrels (Hydrobates pelagicus) at Marettimo island, increasing the estimation of the population on this island to approximately 3000 breeding pairs. We propose the use of mixed methods to locate new colonies, as they can be found by the characteristic smell of storm petrels, but under windy condit…
LiDAR-derived DTM for historical landscape evaluation: the case study of the “Harvesting Memories” project (Castro Valley and Mt. Barraù, Corleone – …
2016
The project “Harvesting Memories” is focused on the analysis of the long-term transformation of the cultural landscape in a rural area of Central-Western Sicily (Castro Valley and Mt. Barraù, Corleone – Palermo). In order to quickly outline the history of the territory with an acceptable precision, our survey aimed at covering and sampling as much surface as possible, according to time and human resources available. To reach this goal, in the research design we opted for qualitative surveys. The choice of the fields to be surveyed was based on GIS analysis — our predictive model took in consideration slope, water sources and presence of points with high visibility in the landscape —, that h…
Impact of COVID-19 on aquaculture sector in Malaysia: Findings from the first national survey
2021
Abstract Malaysian aquaculture sector consists of 391,000 t of cultivated organisms produced per year with an economic value for over USD 700 million as estimated in 2019. The COVID-19 pandemic caused a large global human pandemic and it is currently ongoing, affecting profoundly Malaysian aquaculture, which is vital for seafood provision and security assurance. Thus, to increase our understanding about how the pandemic affects aquaculture sectors is crucial to design possible management measures both at local and national level. To do it, we designed a survey, starting in May 2020, consisting of 25 online questions to collect information about the impact of COVID-19 on the aquaculture sect…