Search results for "tertiary sector"

Internationalisation process of Spanish banks: strategic orientation after the mergers

2003

The present globalisation of the economy is one of the main forces driving the internationalisation process of firms, a phenomenon that has been one of the most widely studied in the literature and which has given rise to numerous explanatory theories. The manufacturing sectors of machinery, food, textiles, furniture have already consolidated their presence in international markets, induced by the increased competition deriving from liberalisation of foreign trade and the desire to conquer new markets. If in manufacturing sectors globalisation has been high, the service sector has not been far behind. One of the sectors that has been most influenced by changes in the competitive framework i…

Energy Performance and Indoor Comfort of a 1930s Italian School Building: A case study

2021

Reducing energy consumption in the building tertiary sector, which accounts for a big share of the total energy use (and related CO 2 emissions) at European and Italian level, represent a strong element of safety for the EU-28. On the other hand, it is important to improve the, often overlooked, indoor comfort conditions of Italian schools since they have a significant impact on the well-being, productivity, health and safety of their occupants. Thus, it is appropriate to take into account the combination of both needs, also in light of the climate change scenario, in order to identify adequate improvement measures and justify such economic investment. This paper brings a contribution to th…

RETRACTED: Measuring Service Quality in Tourism Industry

2016

Abstract The expansion of the service sector, the stronger competition resulting from globalization and deregulation, and the emergence of new information technologies have accelerated the shift toward a knowledge-based and innovation-driven economy. With the increasing role of tourism in global economy and the growing competition in the global tourism market, the importance of developing quality tourism products has been recognized by both the public and the private tourism sectors. In order to develop quality tourism, organizations need to know what their competitive advantage is and what capabilities they need to grow and maintain. The aim of this paper is to analyze the customer satisfa…

The logic of pressure groups and the structure of the public sector

1987

Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions

2009

Prior research has revealed limitations of the dominant SERVQUAL model of service quality. Some authors have pointed out the SERVQUAL model somewhat neglects the tangible and relational facets of quality in the service sector, and, therefore, there is a need to obtain a comprehensive and adaptable structure of quality for different types of services. Consequently, we propose and test a hierarchical and integrated model of service quality, hypothesising the existence of three second-order dimensions: functional quality (describing the efficiency with which the service core is provided); tangibles (the quality of physical service environment); and relational quality (relational or emotional b…

The importance of creative industry agglomerations in explaining the wealth of European Regions

2012

[EN] This paper examines the existence of regional agglomerations of manufacturing, service and creative industries, the relationship between these industries and the wealth of regions and their industrial structure. Through an analysis of 250 European regions, three important conclusions can be inferred from the results obtained in this paper. The first is that creative industries play an important role in the wealth of a region. The second is that the most creative regions are characterized by having more high-tech manufacturing industries than the rest of the regions although the number of low-tech manufacturing firms is similar. Lastly, the industrial structure of each region has a grea…

Practitioners’ conceptions of ethical practice in social networking in career services

2018

AbstractThis article reports on a phenomenographic investigation into practitioners’ conceptions of ethical practice in social networking in career services. The results show that ethical practice was conceived as stemming from: (1) an information orientation, (2) a networking orientation, (3) an educational orientation, and (4) a collaborative orientation. Differences appeared along six dimensions including: approach, activities, level of usage, perception, strategy and ethical principles. The findings give us a more profound understanding of critical aspects that may have an important role in relation to further developments and the successful implementation of existing and emerging techn…

Creative service industries and regional productivity

2015

This research analyses the effect of creative service industries on labour productivity of the regions. Creative service industries offer services that increase a region's capacity to generate and combine new ideas, resulting in an increased production of innovations which raise productivity. The paper proposes an analytical framework and compares findings in 250 regions in 24 countries of the European Union in 2008. We find that creative service industries increases labour productivity of the regions and their effects are as important for regional productivity as scientific research or highly qualified human capital.

The Diffusion of the Activity-Based Costing Method: A Comparison between France and China

2011

In France, like in the USA, the Activity-based Costing method (ABC) was considered as a remedy for the crisis of management accounting. Now, the level of diffusion in France is as important as in the Anglo-Saxon countries. Not surprisingly, the ABC method is more developed in western countries than in China. Chinese scholars began to do researches on ABC in the 1990s and at the beginnings of the 21st century, we can observe some ABC implementations in Chinese manufacturing enterprises and then in the service industries. But, we can also find a similarity between the Chinese and French situations. In France, we have observed some resistances to the Anglo-Saxon way of manage firms and at the …

An overview of the service industries' future (priorities: linking past and future)

2011

The innovative future of service industries in detail from any viewpoint or theoretical perspective forms the central subject matter for this special issue. One of the sectors considered to be relevant for favouring the growth of the international economy is the services sector. The relative ease with which services can be implanted in certain activities with notably less capital than that required for most industries, as well as the direct and indirect effects it generates on the job market, are factors that have brought about belief and reliance on this sector to provide a means of growth and a way of recovering from any international economic crisis, and in the future may prove to play a…