Search results for "total quality"
showing 10 items of 34 documents
TQM and Teamwork Effectiveness: The Intermediate Role of Organizational Design
2008
A quantitative study conducted in an engineering firm developing advanced total quality management practices examines how design variables help improve team effectiveness. Results show that this management philosophy has created a set of values that ha..
Sustainable Manufacturing as Mutual Competence Building
2015
In this chapter, Sustainable Manufacturing as MCB, Halvor Holtskog, Richard Ennals, and Hans Chr Garmann Johnsen argue how sustainable manufacturing can be seen as combining the traditional manufacturing management perspective with organisational development and participatory perspectives. The definition of Sustainable Business Systems is different from other uses of sustainability. The chapter tries to link arguments for business and for education. Arguably Working Life Research has an integrative role. One might ask: how can universities be seen as sustainable work systems, and how can they develop an account of empowerment?
Application of Lean Six Sigma methodology to a school based immunization project in Italy
2015
Balancing Organisational Design Principles: A Pragmatic Scandinavian Approach to CSR
2016
One can argue that Scandinavian countries have much of the essence of CSR incorporated in their culture and society. We use Norway as an example for this argument, by looking at the development of work-life since the 50s. Further, we use one highly industrialised area, Raufoss, as further proof of our claim of the lack of separate popularity of CSR, as it is already covered in the context of society. However, this is not the same as saying that there are no challenges to this model. One of the most challenging topics is innovation: this should be socially responsible innovation. The Norwegian, social model can seem to promote stability, so that people and companies become risk averse.
Leadership ethical dimension: a requirement in TQM implementation
2002
Deals with theoretical arguments that justify why the leadership of managers and its ethical dimension is a powerful enabler for TQM efforts to sustain, together with a systematic management. Starts by setting out a multidimensional conception of leadership in which the ethical sphere is explicitly considered. The principles articulating TQM are then analysed, studying the role of leadership and its ethical dimension, in their implementation. Concludes with five propositions, stating that the explicit consideration of leadership’s ethical dimension is required in order to achieve a complete, deep and sustained deployment of TQM principles. Draws implications for managers and researchers.
Towards Performance, Quality and Environmental Management in Local Government: the Case of Spain
2009
Abstract The search for improvements in the management and quality of public services seems to be a constant in all public administrations, and there is an ever-increasing use of management techniques and models from the business sector. The aim of this paper is to show which management systems are being used by Spanish local governments to improve their management in terms of economy, quality and the environment. Our analysis is based on a questionnaire sent to Spanish local governments about the tools they use and the factors that influence their implementation. The results show that more efforts are necessary to implement performance measurement and total quality management, but they als…
The implementation of the TQM philosophy in Poland
2005
PurposeThe purpose of the paper is to present an overview of various total quality management (TQM) issues in Poland's business organizations and the public sector.Design/methodology/approachDescribes the role of the Polish Quality Award Committee in promoting the idea of TQM. Presents the results of survey research on the implementation of TQM in Polish companies. Presents a critical analysis of the results and formulates conclusions based on the author' experience gained while working in the Polish Quality Award Committee at the National Chamber of Economy.FindingsThe analysis of the literature on the subject and the results of empirical research allow the formulation of conclusions. It t…
Total Quality in a Serial Industry - The Concept of a Closed-Loop in a Total Autonomous Flow
2021
The scientific paper presents a study on the practical perspectives to achieve the ideal “Zero defects” in the automotive industry. The concept of “Zero defects” is a desideratum of all quality managers that can lead to a final goal represented by total customer satisfaction. Quality assurance is necessary in the automotive industry and occurs as a tool by which any organization can achieve a place as competitive as possible in the competitive market. The closed-loop concept emerges as the final solution for achieving the “Zero Defects” ideal. The closed-loop concept encapsulates automation, communication, artificial intelligence, and systematization applied to industrial equipment. The res…
Total Quality Management
1999
Eight hotel managers in Valencia, Spain, identified what criteria they considered important for a hotel's TQM program. Those findings were then compared to the results of standard EFQM studies (European Foundation for Quality Management), and the differences noted and analyzed. Given the categories of leadership, policy and strategy, personnel management, resources, and processes, hoteliers rated "resources" as far and away the most important factor relative to the others, and, surprisingly, rated "personnel management" and "leadership" as relatively unimportant. By comparison, EFQM studies ranked those same factors in this order, from most to least important: processes, leadership, policy…
The nature of managerial commitment to strategic change
2000
This article explores the nature of managerial commitment to such strategic changes as downsizing and quality improvement. Its purpose is to develop a theoretical framework of managerial commitment. Findings from a qualitative study are presented resulting in the classification of commitment in two dimensions: reward‐based and trust‐based commitments. A theoretical typology of the four types of managerial commitment is developed based on the dimensions: passive, calculative, trustful, and balanced types of commitment. The article argues that the general assumptions in commitment literature that people need material, social or psychological incentives and rewards which facilitate identificat…