Search results for "vieraanvaraisuus"
showing 6 items of 6 documents
Experiences, reputation, references and decision-making in an online hospitality network
2014
The aim of this thesis was to analyse behavioural patterns that occur after a negative experience during a hospitality exchange. The focus of this study is the largest online hospitality network to date, the CouchSurfing Project. CouchSurfing enables travellers to connect and to offer each other help in form of a free hospitality exchange. Furthermore, CouchSurfing presents a platform for cultural exchange and the possibility for members to connect in this online-offline community. As part of a qualitative study, a voluntary online questionnaire has been distributed and answered by 35 CouchSurfing members. The results give insight of how they deal with a negative experience after offline in…
Revisiting the Salt Lake City Olympic scandal: Would the outcome be different today?
2016
Many international sport organizations face bribery scandals resulting from its event bidding process. The International Olympic Committee (IOC) faced this type of scandal with the 2002 Olympic Winter Games. Two members of the Salt Lake City Organizing Committee (SLOC) faced 15 criminal charges from providing more than US$1.2 million in cash and gifts to entice IOC members to support its bid. Ultimately both SLOC members were acquitted of all charges. Can a new interpretation of the United States’ anti-bribery law, the Foreign Corrupt Practices Act (FCPA), be effective in preventing similar sport scandals? peerReviewed
What can Bilfinger teach Olympic sponsors?
2016
Bilfinger SE (Bilfinger) is a leading international engineering and services group (Bilfinger.com, 2015), and was a local sponsor of the 2014 FIFA World Cup. The company is accused of paying bribes through its subsidiary company, Mauell, (dw. com, 2015) to public officials in Brazil for contracts related to the 2014 World Cup (Cassin, 2015). The corruption allegations relate to orders to equip security command centers at twelve host cities during the 2014 World Cup in Brazil (dw.com, 2015). Because Brazil hosted the 2014 FIFA World Cup and will host the 2016 Summer Olympic Games, companies need to consider the risks of many international anti-corruption laws, such as Brazil’s anti-corruptio…
Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries
2018
Robotics and artificial intelligence are challenging extant business services and fundamentally impacting business relationships and processes. While studies have elaborately investigated social robotic interactions in medical and health-related domains, studies are limited on artificially intelligent robotic virtual agents (AIRVA) and their impacts on consumer behavior in tourism and hospitality services. Building on the theories of user experience (UX), user interface (UI) and customer experience, this study conceptually examines the dual-value effects of AIRVA to the customer and the firm. It analyzes the customer journey and highlights critical touchpoints AIRVA deepens the customer exp…
What drives travelers' adoption of user-generated content? : A literature review
2018
User-generated content (UGC) has become an important part of travel planning, as travelers evaluate travel products based on past reviews. However, different factors account for why tourists utilize UGC. The aim of this study is to review extant studies on UGC to identify the antecedents of UGC utilization for travel planning and the theories, models, and frameworks used in these studies. A total of 54 studies from 2005 to 2016 were found. This study found that UGC adoption is determined by attributes relating to the user, the source, the content, and response variables. It also found distinct and heterogeneous theories and frameworks mainly drawn from the information systems, socio-psychol…
Paikallisten ja turvapaikanhakijoiden kohtaamiset pienessä maaseutukunnassa ja mediassa: tapaus Kyyjärvi
2022
Tarkastelemme artikkelissa tapaustutkimuksena pientä maaseutupaikkakuntaa, Kyyjärveä, jonne saapui vuonna 2015 ensimmäistä kertaa turvapaikanhakijoita ja joka nousi uutismediaan myönteisenä poikkeuksena - vieraanvaraisena paikkakuntana yleisen maahanmuuttovastaisen ilmapiirin ja turvapaikkapolitiikan kiristyessä. Analysoimme haastattelu- ja media-aineistoja hyödyntäen vieraanvaraisuutta sosiaalisina suhteina, vieraiden ja vierauden kohtaamista paikallistasolla sekä näiden mediakehystystä. Analysoimme, miten paikallisten ja turvapaikanhakijoiden välille syntyi vastavuoroisia suhteita ennakkoluuloista huolimatta, luottamuksen rakentumisen ansiosta. Nämä kohtaamiset ovat vaikuttaneet paikallis…