0000000000073203
AUTHOR
Pentti Järvi
Environmental value chain management of laundry detergents in the use phase
Environmental value chain management is concerned with the environmental aspects of products and services along the whole value chain, from raw material and energy acquisition to waste management. The use phase in the value chain remains an understudied subject, despite considerable consumption-related environmental impacts. The purpose of this paper is to analyse the use phase of laundry detergents in households. Our empirical data consist of interviews in the laundry rooms of 299 Finnish households. Consumers’ environmental awareness, use of dosage measuring devices and actual doses of laundry detergents are studied in the empirical part of the study. The results show that consumers do no…
Product-related information for sustainable use of laundry detergents in Finnish households
Abstract The purpose of this paper is to report on research on how product-related information can guide sustainable product use in the context of laundry detergents. More precisely, the purpose of the study was designed to analyse how the detergent package information and dosing instructions are read, understood and followed in the Finnish households. Data collection methods included interviews in 340 Finnish households in 2004 and 299 households in 2005 with a standardised questionnaire. Results show that the majority of respondents did not know if the washing water is hard or soft, which indeed has a direct effect on dosing amounts. However, package information per se was found to be eas…
The value drivers of high-tech consumer products
Abstract This study investigates the influence of the customer-value hierarchy model and social network on the perceived economic value of high-tech consumer products. This quantitative empirical study was conducted among Finnish households in early 2008 using the form interview method. The non-probability quota sampling method was applied. The data consisted of 453 completed questionnaires. Hypothesis testing was conducted by linear multiple regression analysis. Goal-, consequence-, and attribute-level value perceptions were found to have a positive effect on the perceived economic value of high-tech consumer products. Attribute-level value had the strongest effect on the formation of perc…
Impact of Service Quality Dimensions on the Formation of Customer Value in B to B Services
PurposeCustomer and value‐oriented business strategies are increasingly important in the context of business to business services. However, little is known about the construction of customer value of B to B services. Also the influences of specific dimensions of service quality on customer value are open to debate. This study aims to explore the construction of customer value of B to B services, and to examine how specific dimensions of service quality contribute to customer value.Design/methodology/approachThe research data consists of 90 questionnaires which were collected through the structured interview method among Finnish business organizations. Hypothesis testing was conducted throug…
The dynamics and characteristics of buying centre networks
PurposeThe purpose of this paper is to study does the structure of buying centre networks dynamically change between buying situations and during the buying processes. Furthermore, the influence of organizational culture on participation, extensivity, lateral involvement, and vertical involvement of buying centre networks is studied.Design/methodology/approachA qualitative study with empirical data gathered by semi‐structured interviews with the help of structured questions among Finnish business organizations early in 2007. The empirical data consist of 40 interviews conducted among small and medium sized companies. For the data analyses, the data were separately classified into themes rel…
The influence of purchase-related risk perceptions on relationship commitment
Purpose – Perceived risk is an intrinsic element of all organizational decision making and business relationships. It is closely interconnected with relationship commitment and strongly affects the buying decisions. Therefore, the organizations that best understand the risks perceived by their customers and hold the means that allow the customers to accommodate these risks, possess a significant competitive edge. The paper aims to discuss these issues. Design/methodology/approach – This research surveys 165 companies on purchase-related risk perceptions and tests the effects of three risk dimensions on relations commitment, and the effectiveness of procedural control on managing these risk…