0000000000075186
AUTHOR
Nina Helander
An Activity Theory Perspective on Creating a New Digital Government Service in Finland
Digitalization of government services is a central goal in many countries. At policy-making level, digital government services are often expected to simultaneously reduce cost and provide citizens with better and more versatile services. Development of new digital government services, however, often involves companies, which typically have differences in their approach to the development and implementation of new digital services compared to the public sector. This study applies activity theory as a lens to identify the similarities and differences between the private and public sector in the development and implementation of a new government digital service. The aim is to identify the cont…
Value Creation and Evolution of a Value Network: A Longitudinal Case Study on a Platform-as-a-Service Provider
Current research on cloud computing emphasizes the important role of Platform-as-a-Service (PaaS) providers. However, little is known about how PaaS providers can offer value to the content providers and firms operating the platform. The findings demonstrate how a small PaaS provider in the cloud gaming market was able to develop a strong position in the value network by offering direct and indirect value to its partners. The findings also reveal how the firm developed its value network over fourteen years, from a complex network with several actors to a very simple value network which included only partners of prime importance. peerReviewed
Data-driven value creation in digitalizing public service
Data has become an important asset in value creation. Organizations are dealing with a huge amount of data generated on different platforms. In dynamic environments, public organizations have an opportunity to make innovations by applying innovative technologies, implementing big data, and enabling data analytics capabilities that can create value. Evidence from the literature shows that organizations need data analytics capabilities to achieve data-driven value creation. In this chapter, based on a literature review and case example, the aim is to present the factors enabling public innovations from the big data analytics perspective; a theoretical framework for data-driven value creation …
Adoption of Open Source Software and Software-as-a- Service Models in the Telecommunication Industry
A case research is carried out on adoption of open source software (OSS) and software-as-a-service (SaaS) in the telecommunication industry. The study was conducted to examine the types of software deployed as OSS and SaaS and the conditions of adopting OSS and SaaS. Findings of the case study indicate that industry-specific software is not developed as OSS or deployed in SaaS mode. Based on the findings, we also arrive at conclusion: Adoption is hindered by specificity of processes and technology interfaces.