0000000000160873
AUTHOR
Juan Manuel Núñez Pomar
The role of perceived value and emotions in the satisfaction and future intentions of spectators
The quality of service offered by sports entities has become a good predictor of user satisfaction and also future intentions. To know the future intentions of customers of any service is a key objective to develop service improvement and retention strategies. This need has also become apparent to professional sports clubs. In this study, the relationship between quality, perceived value, emotions, satisfaction and future intentions of spectators are analyzed for a sporting event. Using a sample of 563 spectators and modeling with structural equations, results indicate that perceived value is the best predictor of the satisfaction and future intentions of spectators, while quality and emoti…
Does the level of competition influence the relationship between entrepreneurial orientation and service quality?
In times of economic instability and increasingly competitive environments, organisations need to differentiate themselves and find the best version of themselves. Entrepreneurial orientation (EO) is increasingly present in organisations in general and constitutes an opportunity to improve performance in the sports associations sector. Sporting clubs are organisations of great qualitative and quantitative relevance, although few studies have approached their entrepreneurial character as an opportunity to seek success in achieving their goals. Although the positive relationship between entrepreneurial orientation and organisational performance has been well established, the moderating role o…
Relationship Between Satisfaction and Social Perception of the Negative Impacts of Sporting Events
Sporting events can be important stimulators of the cities that host them. The aim of this chapter is to find the relationship established between the residents' perception of the negative impacts associated with the holding of three sporting events in the same city and the degree of satisfaction with their hosting them. A total of 567 subjects in Valencia (Spain) were interviewed. A questionnaire composed of nine items about possible negative impacts and an indicator of overall satisfaction with the celebration of the event was used for this work. The results showed that the residents' perception of the possible waste of taxpayers' money associated with the construction of event facilities…