Paperwork at 78kph

Diary as dialogue in papermill process control

Diaries at work

A speech-act-based office modeling approach

In this paper methods and principles that help to analyze offices as systems of communicative action are explored. In communicative action, office agents create commitments through symbolic means. A SAMPO (Speech-Act-based office Modeling aPprOach), which studies office activities as a series of speech acts creating, maintaining, modifying, reporting, and terminating commitments, is presented. The main steps and methods in the office system specification are outlined and their application illustrated through a simple example. In the final section advantages and disadvantages in the SAMPO are noted and some research directions for the future are suggested.

A Speech Act Based Model for Analyzing Cooperative Work in Office Information Systems

In this paper we present the SAMPO-approach for modelling and analyzing office information systems. We emphasize the collective features of office work and the role of communications in coordinating the collective efforts. The approach is based on the language action view where language is seen as a means of doing things. The approach also accepts the fact that collective work includes both harmony and conflict and tries to capture both of these features.